- Abi Djanogly
- 20 hours ago
- 6 min read
Business email on Wix operates by managing the connection between your domain and your email provider, rather than hosting the mailbox itself. By configuring specific DNS records (like MX records), Wix ensures that emails sent to your custom domain name are routed correctly to your provider's servers.
Setting up email for your website is a crucial step in professionalizing your brand. When you make a website with Wix, you have the flexibility to either connect an existing email service or purchase a new business email directly through Google Workspace, integrated right into your dashboard.
Follow this guide to learn how to use email on Wix and how the technical side works, from DNS records to mailbox management, so you can communicate with confidence.
Get your business email up and running fast. Wix provides built-in security, plenty of storage and real-time tools to help you stay on top of your work. Everything’s backed by 24/7 support so you can focus on growing your business.
TL;DR: how does email work on Wix?
Short on time? Here’s the breakdown of how email functionality operates within the Wix ecosystem:
Feature | Description |
Email hosting | Wix does not host email mailboxes. It connects your domain to an external email provider (like Google or Outlook). |
DNS management | You manage MX records and other DNS settings within your Wix account to ensure email delivery works. |
Google Workspace | You can buy and manage a Google Workspace business email directly through Wix for integrated billing. |
External providers | If you already have email (e.g., GoDaddy, Yahoo), you can connect it by updating MX records in Wix. |
Prerequisites | You must have a custom domain connected to Wix via name servers to manage these records. |
Learn more: does Wix provide email hosting?
How does email work on Wix?
Understanding the mechanics of how email works on Wix starts with distinguishing between your website host and your email host. Wix is a website builder that helps you create your site and offers website hosting, but it doesn't store your actual email messages. Instead, it acts as the traffic controller for your domain.
For your email to send and receive messages properly, your domain needs specific DNS records called MX (Mail Exchange) records. Your MX records are provided by your email host e.g. Google Workspace. These records point to your email provider’s mail servers. Think of MX records as the address label on a package: they tell the internet where to deliver your mail.
If you purchased your email outside of Wix, you connect it by adding their specific MX records to your domain's DNS settings inside your Wix account. Wix simplifies this process, allowing you to select your email provider from a dropdown list to automatically add the correct MX records.
If your provider isn't listed, you can manually add the MX and other necessary DNS records provided by your email host.
A critical detail to remember is that you must connect your domain via Wix name servers, not via pointing. If your domain is connected via pointing, Wix doesn't control your DNS records, meaning you'd have to update your email settings at your domain registrar, not in Wix.
In short, Wix does not host or transfer your email mailbox history. It simply manages the DNS records so your existing mailbox works seamlessly with your Wix-connected domain. However, if you want everything under one roof, you can purchase a Google Workspace email directly through Wix. This option allows you to manage billing and basic user settings directly within your Wix account, simplifying your administrative tasks.
Learn more:
How to set up email with Wix
Connecting an existing email service to your Wix domain is straightforward. Since Wix manages the DNS records for domains connected via name servers, you'll do all the work right in your dashboard.
01. Go to 'Domains'
Make sure your domain is connected via name servers (not via pointing) in Wix. You can check this by going to logging in to your Wix account and navigating to the Domains page.
02. Select 'Domain Actions'
Find the domain you want to connect and click the 'Domain Actions' icon (usually three dots) next to it.
03. Choose connection method
Select "Connect an email purchased outside of Wix" or "Edit MX records".
04. Select provider
Choose your email provider from the dropdown menu. Wix will automatically insert the correct MX records for that provider, so you don’t have to copy them manually.
If your provider isn't there, select "Other" to enter the MX records manually.
05. Save changes
Click 'Save' to apply the new records.
Once you save these changes, propagation (the time it takes for servers worldwide to update) can take up to 48 hours, though it often happens much faster.
Discover more: what is Wix hosting?
How to set up a business email with Wix
If you don't have an email provider yet, Wix offers custom business email addresses through a partnership with Google Workspace. This gives you a professional email that matches your domain (like info@yourdomain.com) while using Gmail's powerful interface.
Here is how you can set up a business email with Wix:
Start the purchase
Go to the 'Business Email' section in your Wix account.
Choose your plan
Select the domain you want to use, the number of email users you need and your preferred Google Workspace plan. Complete the purchase process.
Wait briefly
It takes a moment for the system to process. Wait at least 5 minutes after purchase, then click 'Setup Business Email' in the 'Business Email' section.
Create your account
Enter your primary email address (the handle before the @ symbol) and create a secure password.
Confirm details
Double-check your contact information and submit the setup.
Activate
Sign in to your new business email admin account to accept Google’s Terms of Service. This step is mandatory to activate your email.
Add users (optional)
You can add additional user emails anytime from the business email page if your team grows.
Note: You must own a domain connected to your Wix account before you can purchase a business email. Also, business emails are a separate subscription from your website Premium plans. You can purchase as many licenses as you need, up to 300 total.
Explore further:
Benefits of using email with Wix
Integrating your email management with your website builder offers several advantages that streamline your workflow and boost your brand's image.
Centralized management
When you purchase Google Workspace through Wix, you consolidate your billing. Instead of tracking payments across different platforms, you manage your website subscription, domain renewal and email costs all in one place.
Professional credibility
A generic email address (like yourbusiness@gmail.com) can look amateur. A custom business email address that matches your domain builds immediate trust. It signals that you are an established entity. Wix offers business email addresses with Google Workspace integration, ensuring you get that professional look with reliable infrastructure.
Reliable infrastructure
By partnering with Google Workspace, Wix ensures you aren't just getting an email address; you're getting robust security, 99.9% uptime and industry-leading spam protection. You get the familiar Gmail interface without the "gmail.com" tag.
"Email is the bridge between your brand and your customers. Keeping it professional and reliable isn't optional; it's foundational."
Built-in collaboration
Using Google Workspace through Wix gives your team access to shared calendars, cloud storage and real-time collaboration tools. As your business grows, it becomes easier to onboard new team members, manage access and keep communication organized across your entire operation.
Learn more: Is Wix good for business email?
How does email work on Wix FAQ
Can I transfer my existing email hosting to Wix?
No, you cannot transfer the actual hosting of your mailbox contents (emails, contacts, calendars) to Wix. Wix does not host email servers. However, you can connect your domain to your current email provider by updating the MX records in your Wix account, or you can switch to a Google Workspace account purchased through Wix and migrate your data separately.
What happens to my email if I transfer my domain away from Wix?
If you purchased a Google Workspace mailbox through Wix and you transfer your domain to another host, your email subscription remains with Wix. You will need to manually update your specific MX records at your new domain host to keep your email working. If you want to transfer the email subscription management itself directly to Google, you will need to cancel the subscription in Wix and set up billing directly with Google.
Why is my email not working after connecting my domain to Wix?
The most common reason for email issues after connecting a domain is incorrect DNS records. If you connected your domain via name servers, your MX records might have been reset or entered incorrectly. Go to your Domains page in Wix, check your MX records and ensure they match exactly what your email provider requires. Also, remember that DNS changes can take up to 48 hours to propagate fully.