Last Revised: December 8, 2020
Wix Enterprise Services shall constitute a Renewing Paid Service, as such term is defined in Wix Terms. Unless you turn-off the auto-renewal option, such Wix Enterprise Services will automatically renew upon the end of the applicable subscription period, for a renewal period equal in time to the original subscription period (excluding extended periods) and, unless otherwise notified to you, at the same price (subject to applicable Taxes changes and excluding any discount or other promotional offer provided for the first period). If you wish to disable auto-renewal or cancel your subscription during the first 14 days of your subscription, please contact your dedicated account executive. Later you may turn-off the auto-renewal option at any time via your User Account or by visiting Wix Help Center.
Please note that in the event you choose not to receive the Wix Enterprise Services you will remain bound by the Wix Terms and your Enterprise subscription will continue.
1. Wix Enterprise Services Specifications
1.1 Onboarding Services
i. Wix Expert Sessions: two 90-minute planning sessions with Wix code expert and a studio designer in order to guide You on best practices and components, website layout design and performance. The sessions will be coordinated by your account manager in accordance with Your and our experts’ availability, and will be held by phone or by video. To the extent required by the applicable expert, we may ask You to fill in a short form in order to assist us to better understand Your business and website goals.
ii. Site pre-launch code review: once Your website is ready to be published, one of our code experts will review your code within 7 business days as of Your request and provide You with a summary report of the main findings. To the extent required, we may ask You to fill in a short form in order to assist Us to better understand Your code goals.
iii. Security level review: once Your site is ready to be published, one of our security experts will review it within 7 business days as of Your request and provide You with a summary report of the main findings.
iv. Performance review: once Your site is ready to be published, one of our performance experts will review it within 7 business days as of Your request and provide You with a summary report of the main findings.
1.2 Infrastructure and Technical Services:
i. Dedicated proactive monitoring: we will create a dedicated proactive monitoring channels in our internal systems, which will track down Your site’s unavailability (i.e, a failure to access Your site) on real time.
ii. Restore your site data: following Your request and depending on the severity of the issue, we will provide You with the ability to recover Your website data up to an hour before in case of data corruption.
iii. Custom NPM integrations: upon request and within 5 business days, we will customly integrate Your NPM. Please note that in order for Us to integrate Your NPM package, there are some prerequisite requirements Your NPM package must conform that: (a) it is a public NPM package published (and not marked as deprecated) on npmjs.com; (b) it is maintained and last published within the past 12 months; (c) has more than 500 weekly downloads; (d) can be used for backend purposes, as reasonably determined by Us; and (e) does not include a malicious feature (such as bitcoin miner or webcrawler), as shall be reasonably determined by Us. Also, make sure that Your NPM package was not already rejected by Us, as further detailed in the following link: https://www.wix.com/corvid/npm-modules otherwise we will not be able to accept it for integration.
1.3 Security Services:
i. Custom DDOS Mitigation: we will take commercially reasonable efforts to customly mitigate Your site’s handling in the event of DDoS, to the extent such mitigation does not adversely affect Us.
ii. Bring your own SSL: Within 3 business days as of Your provision to Us of Your SSL certificate keys, we will enable You to secure the transfer of data between you and your website visitors by uploading your own custom SSL certificate. You will be solely responsible for renewing the SSL certificate, upgrading it or otherwise updating it from time to time.
iii. Annual Security level audit: Once a year and as of the second month of your subscription, You have the right to request a security level audit. The audit will be made within 10 business days as of Your request. This security level audit is in addition to the security level review made onboarding (as further detailed in 1.1.iii above), but is limited to one audit per year.
1.4 Dedicated 24/7 Support:
The site owner will receive “Priority Support” services, with up to one-hour first response time, which will be initiated by contacting us through the help center. We will do our best to resolve any issue or problem you encounter as soon as possible, however definitive resolutions are subject to the severity level of the problem and our reasonable resources.
1.5 Professional Consulting Services:
As of the second calendar month of your subscription period, You will be entitled to two sessions of up to one-hour each per calendar month of consulting (code, design, and Wix marketing tools such as SEO, at your choice). The sessions will be coordinated by your account manager in accordance with Your and our experts’ availability, and will be held by phone or by video. Sessions which were not used by You, in whole or in part, in a specific calendar month cannot be transferred to another calendar month, so make sure You are exercising your right to use our professional consulting services.
2. Your Obligations
3. No Warranties or Guarantees
b. Security and code reviews are uncertain processes, based on, among others, past experiences, currently available information and resources and known threats. You hereby acknowledge that all information systems, which by their nature are designated by and therefore dependent on human beings, are vulnerable to some degree, and that no software, service or review is 100% reliable. Therefore, You hereby agree there can be no assurance that any of our security or code reviews will identify all possible vulnerabilities or propose exhaustive and operationally viable recommendations to mitigate these exposures.
c. When reviewing Your site’s security level, code or design, We will form a report on what we have discovered through review of Your site, code, documentation, discussions with You/staff and examination of available evidences. We will exercise reasonable commercial endeavors to provide such report in the limited time and resources available. We provide no warranties with respect to such report other than that we have exercised our reasonable judgement in drawing of conclusions and preparing the review report.
ANY ACTION YOU TAKE IN CONNECTION WITH A REVIEW REPORT IS AND SHALL REMAIN STRICTLY AT YOUR OWN RISK, AND WE WILL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHATSOEVER WITH RESPECT THEREOF.
d. We provide the Wix Enterprise Services on an “As Is”, “with all faults” and “As Available” basis, without any warranties of any kind, including any implied warranties or conditions of merchantability, fitness for a particular purpose, workmanlike effort, non-infringement, or any other warranty – all to the fullest extent permitted by law. We specifically do not represent or warrant that the Wix Enterprise Services (or any part or feature thereof) are complete, error-free, accurate, of any certain quality, reliable or secure in any way, suitable for or compatible with any of Your (or Your End Users’) needs, contemplated activities, devices, operating systems, browsers, software or tools (or that they will remain as such at any time), or comply with any laws applicable to You or Your End Users (including in any jurisdiction in which you operate), or that their operation will be free of any viruses, bugs or other harmful components or program limitations.
WIX FURTHER DOES NOT MAKE ANY WARRANTY OR GUARANTEE AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WIX ENTERPRISE SERVICES, AND NO INFORMATION, REPORT, ADVICE OR SERVICES OBTAINED BY YOU FROM WIX OR THROUGH THE WIX ENTERPRISE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WIX OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY.
Any Wix Enterprise Services including support and account manager services will be provided in English language only.