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ABM. If you don’t know what those three letters mean, you need to get up to speed—right away. And if you do know what those letters mean, there’s still a good chance that you’ve got more to learn, as strategies in this area of marketing evolve at a rapid pace. These days, an up-to-the-minute “ABM game” can be a major difference-maker for your overall marketing strategies and efforts . According to a recent Forrester Research article , organizations using ABM strategies experienced a 200% pipeline growth and also saw a 20% increase in their deal size. What is account-based marketing? ABM is shorthand for “account-based marketing.” The term itself was coined roughly 15 years ago, but B2B companies have been practicing it for longer than that. The central concept: target-marketing from the get-go, using the most sophisticated tools at your disposal. In the traditional inbound model, marketers begin with a broad-based approach aimed at attracting the widest range of customers, then narrowing down from there to close actual sales. Account-based marketing does the opposite, focusing on landing a specific target, and then pulling in similar accounts. Agencies then treat that single client as a whole “market” unto itself—a practice commonly thought of as “flipping the marketing funnel .” The basic idea behind ABM is a growing awareness that an effective marketing-and-sales strategy often isn’t about “chasing the lead.” Instead, it’s about “winning the account”—successfully engaging the integrated group of leaders who, as a unit, make key decisions for a given company. And how exactly do you pull this off? You hone in. You customize and personalize. And, usually, you do it on multiple fronts such as account-dedicated campaigns, content, events and creative means. Learn more: Small business marketing Why does ABM work? Account-based marketing isn’t necessarily a replacement for the inbound approach. It’s an alternative type of marketing and especially promising as a way of attracting larger-sized clients. And the industry’s data suggests it’s highly effective and gaining in popularity. 8 advantages of using account-based marketing in your agency: 1. Resource optimization 2. Sales and marketing collaboration 3. Customized client experience 4. Long-term relationship building 5. Client advocacy 6. Analytics refinement 7. Trend navigation 8. Expense reductions and increased ROI 01. Resource optimization By zeroing in on targets that are most likely to become customers, you’re emphasizing quality over quantity. This allows you to allocate resources more precisely, cutting down the dead ends and unfulfilled efforts that are necessary evils of inbound marketing . 02. Sales and marketing collaboration Sales and marketing divisions are rarely on the exact same page—they simply lack communication and use different strategies. ABM puts the divisions on the same page, with the lead-chase and marketing strategy directly synced from the start. 03. Customized client experience By tailoring a specific approach to a specific potential client, you’re getting to know who your client is and the services they offer. You’re thus establishing a firmer foundation as you enter your actual working relationship. 04. Long-term relationship building If you don’t close that account quickly, you’ve still built a bond that can pay off down the road. And whenever you do manage to close, you’ll find that the personalized relationship puts you in a better position to retain the client going forward, which is frequently a challenge. 05. Client advocacy After snagging such an account, you’ve often gained more than a customer—you’ve gained an advocate; someone willing to spread the word on your behalf, and assume some of your marketing burden. This process, known as “land and expand,” is a core ABM strategy. 06. Analytics refinement With the narrower approach, you give yourself clearer insight into how your marketing resources are actually working. You can easily monitor the performance of your assets. For example, you can compare the performance of two different banner ads for the same asset and you can adjust your budget and outlays accordingly. 07. Trend navigation The rise in the use of ad blockers, and the decrease in the efficacy of display ads, indicates that customers are turning from mass-market approaches . This is due in part to living in a world that is oversaturated with advertising. The fluid nature of ABM meshes with this larger shift in consumer attitudes. Following the latest consumer trends will help you cut through the noise and connect with your targeted customer. 08. Expense reductions and increased ROI By confining focus, ABM simply tightens your bottom-line expenditures across the board, even in ways you can’t foresee. You spend less time chasing leads that go nowhere, and in turn your ROI inevitably elevates. What are the key components of an ABM campaign? As noted, an ABM campaign unifies your sales and marketing divisions around a direct and singular goal that’s established from the beginning. Customized around that specific target (and the decision-makers who comprise it), the campaign might use a range of services, techniques and talents within each division. Here are a few examples of talents a successful ABM campaign may use: Data analysts, who assess a range of indicators (from average yearly revenue to brand associations) to construct lists of potential targets, then work in allocating the resources toward reaching those targets Content writers, who take the marketing strategy and convert it into actionable language across a range of platforms, from personalized emails to in-depth business reports prepared exclusively for your target Website developers, who construct client-specific online offerings—for example, customized landing pages on sites Social media experts, who can help funnel content in the right online directions Event planners and creative strategists, who can arrange special activities (meals, meet-and-greets) that get you directly interacting with the clients or developing customized gift ideas Successful account-based marketing examples The following examples of notable campaigns demonstrate the range of possibilities with the ABM approach. While the details tilt extreme—very big companies, very bold ideas—they show how ABM rewards fresh thinking and how it can really push an agency forward. Agency: GumGum Target: McDonald’s GumGum, a Santa Monica-based outfit that develops artificial intelligence tools for use in a variety of industries, wanted to make a direct run at McDonald’s. They decided to build an ABM strategy showcasing the kind of innovation that spoke both for GumGum’s cutting-edge perspective and to McDonald’s key decision-makers. First, GumGum built “burger kits” that included demos of the company’s capabilities. They sent these kits to top McDonald’s employees, with individualized tags on each one. Then, in short videos, they linked one of McDonalds’ core products—the Big Mac—to GumGum offerings, again directly targeting McDonald’s leaders, this on a variety of social media channels. Agency: Intridea Target: Ogilvy & Mather Intridea, an upstart design and development consulting firm, was looking to catch the attention of advertising giant Ogilvy & Mather—literally. So they rented a billboard directly across the street from O & M’s New York City offices, and on it they featured a blunt but compelling copy line: “Ogle this, Ogilvy.” In smaller letters, the billboard directed Ogilvy execs to visit a customized website that featured an assortment of gifs showcasing Intridea’s skills and speaking directly to O & M’s needs. Agency: Rapid7 Target: multiple select accounts To raise its profile, Boston-based security-software firm Rapid7 designed a strategy that mixed old-school with new-school. They assembled a list of executives representing a handful of elite accounts, then direct-mailed each an unusual gift: a throwback model of the View-Master toy. View-Masters are stereoscopes that feature “reels” inside that display classic images. Rapid7’s reels were a little different: They were customized to depict various examples of the company’s latest offerings. 10 Account-based marketing tactics The best ABM tactics fuse three basic elements: the organizational, the analytical, and the personal. On one hand, a quality campaign requires sophisticated data-study and -mining. On the other hand, you’ll soon be moving into territory that goes beyond generic sales pitches and mass mailings, and so you’ll need a distinct, and sometimes delicate, touch. What follows is our funnel, from one end of the process to the other, taking you through 10 tools and techniques that will help you navigate the ABM frontier. Some of these options can be combined, and some work best in isolation; some are new, and some are (relatively) time-tested. Customize your process to ensure best results—just like the best ABM. 01. Create your ABM team A big word in ABM-speak is “alignment,” which refers to the union of historically mismatched agency departments. One great way to strengthen alignment is to create an integrated team within your agency that’s focused exclusively on ABM prospects. Thus your sales and marketing team are automatically—and always—speaking the same language, with a 360-degree operating perspective that will help streamline efforts at defining strategy, organizing messaging and tracking results. This team doesn’t have to be especially large, as long as sales and marketing get proportionate representation. But it does need to be able to develop a strategy that’s fluid, and that’s able to answer all the questions the ABM process throws its way. 02. Nail your research fundamentals When it comes to launching successful ABM campaigns, everything starts with the quality of your lead-generation, and this directly depends on the quality of your number-crunching. “Firmographic data” is the term used to cover information related to industry, location, revenue and company size. This also includes strategy elements ranging from market influence to anticipated break-even points. This is your baseline, and you can’t go anywhere without it. With that foundation, your analysis should pivot into more specific areas of information—the kind you’ll find in your own database, from your own past jobs. The more info you have, the better. You might even find a new lead very close to home, built on an existing relationship. 3. Search for lookalikes Lookalike modeling refers to the process of using an account you already know to project toward the kind of account you want. You can do this by studying your existing customer roster and finding the peak performers in appropriate categories—from “delivering the most referrals” to “best at elevating the reputation of collaborators.” When you do this, you’re more than just exploring a particular dataset. You’re creating what is known as your ICP—your ideal customer profile. And this can, and maybe should, become your standard going forward. 4. Rank your prospects Because ABM by its nature requires a higher-than-typical conversion rate, your team should design a scoring system that squares directly with your agency’s objectives. Not all agencies, of course, value the same things. Create echelons, from most promising on down, built around that self-created criteria (i.e., size, location, culture, brand), and develop inclusion and exclusion filters that stay firm. If you’re doing it right, your list will become the map that guides your ABM strategy going forward. And after you’ve crafted that list, you can input it into one of many online advertising platforms that generates lists with similar leads. This way, leads will start to spawn more leads. But remember: You’re no longer in inbound territory. If you don’t get high-enough scores and strong fits, don’t bother pursuing any further. 5. Embrace the latest technology As ABM continues to grow as an essential option for agencies, the unifying effects of CRMs will help you further manage your accounts and keep departments in sync. Finding the right tool is as important as developing a strong ICP, and now there are platforms—such as Terminus and Engagio—devoted exclusively to ABMs. Terminus, for example, puts a special emphasis on analytics and advertising, and allows you to input your data into its library with specific personas, and then run a simulation to determine how your campaign will perform. By test-driving the campaign before trying it in real life, you can further manage resources and refine goals. 6. Follow their social media accounts When you’ve found an account you’re set on chasing, you’ll also find that you have a direct (and free) window into the client’s mindset: social media. Track down every account on every platform associated with your potential client (i.e. Google Alerts), and just start taking notes. Consider this to be another due diligence step. Soon enough you’ll get a real sense of how your target thinks and operates. Once you’re conversant in their language, you might want to engage—discreetly. Maybe reply to a status update or converse with your target in a Twitter chat. The relationship has begun to form almost naturally. 7. Use online engagement Direct engagement takes the relationship to the next level. The question becomes just how many levels you’re willing to go. By now, individuals receive so many different forms of content that your agency must be ready to meet a variety of content needs at any given time. And that content must invariably be focused, personalized and dynamic. There are many ways to deliver such content, starting with basic customized imagery and messaging via, say email or Facebook. From there you can push further, and consider commissioning eBooks, blog posts and case studies that address areas of your client’s interest. Maybe a whitepaper or webinar connects with a subset of a target’s decision-makers, or a particular sales offer is earmarked exclusively for the target. Yes, you’re thinking about verticals, but don’t take your eye off specific accounts and specific decision-makers at those accounts. 8. Master the platforms The right content needs the right forum. Your research should tell you where the clients you’re targeting make their biggest online imprint, be it on LinkedIn or Instagram. And you should know exactly how they prefer to consume content. For example, they may digest their content in videos, blog posts and direct messaging. However, the website is an ever-dependable entry-point for starting the dialogue or keeping it going. You can design account-specific landing pages that showcase bespoke text and offers, and you might even consider flashing the name of the targeted visitor on the landing page. 9. Add a personal touch Email and social media are no doubt strong marketing tools . But they’re not the only tools, and they can often become crutches. More innovative ABM practitioners try to connect in the real world, too, and there are lots of ways to do this. You can send over thoughtful gifts like sweet treats to the company’s office or direct-mail coffee shop gift cards to the executives. You can also organize workshops, lunch-and-learns and other getting-to-know-you events. Keep these engagements diplomatic and small. The point is not just to make the interaction personal, but to make it engaging. Ideally, you’re no longer seen as a sales caller, but as a fun colleague. 10. Surprise yourself Sure, you can send care packages—or you can send kitschy old toys. And you can craft a custom eBook—or you can rent a terrestrial billboard with a provocative slogan . Previous ABM strategies have incorporated everything from piñatas to tattoos. Ultimately, that’s the point. In ABM, there are few set rules. Just as long as you keep your eyes firmly on your target.

With 8.5 billion search queries processed every day, Google’s strength as an online advertising platform is unquestionable. With so many people flocking to type their questions into that waiting empty box—from locating the nearest Italian restaurant to learning how to paint their bedroom—there are many opportunities to promote your small business. If you’ve only just finished creating your website , Google Ads can help you get in front of new audiences immediately and complement your SEO strategy. But like all marketing strategies , you'll need to learn some tricks of the trade to make sure that your campaign is successful. Keep reading for tips on how to make Google Ads work for you (and check out our guide on Wix Google Ads ). Ready to get started with Google Ads? Manage your campaigns right from your website dashboard using Google Ads with Wix . How does Google advertising work? Google Ads provides a variety of different ways to promote your products, services and content. At the most basic level, Google Ads is a pay-per-click (PPC) advertising platform, allowing you to bid on keywords and pay only when/if your ad is either clicked or viewed. Beyond this, Google Ads offer the below benefits: Campaign types : Google Ads supports search, display, shopping, video, app, smart and Performance Max ad campaigns. The latter two options apply machine learning to automatically enhance the targeting and performance of your ads. Placements : Your ads can appear in a variety of places within a Google search result page (e.g., the top of search results, or on the Google Shopping tab), as well as on YouTube, Gmail or affiliate sites (Google Display Network). Targeting options : Ads can be targeted by keyword, demographics, interest and/or placement. Alternatively, you can choose to target existing customers (or people who are similar to your customers) via remarketing , in-market audiences or similar audience campaigns. Bidding strategy : Google Ads are based on a bidding system, in which the highest bidder receives the best placement. That said, you can choose from several bidding models: cost-per-click (CPC), cost-per-mille (CPM, or cost per 1,000 ad impressions) or cost-per-engagement (CPE). Ranking factors : Aside from your bid amount, Google Ads factor in the quality of your ads (a.k.a. “quality score”), the competitiveness of an auction and the context of a person’s search (e.g., location, time, etc.) to decide when to show your ads. These factors together determine what Google calls Ad Rank. Smart Mode vs. Expert Mode Getting started with Google Ads is easy, especially since you have the option of choosing between Smart Mode and Expert Mode. Smart Mode offers a simpler experience that allows you to delegate most tasks to Google. However, you’ll have limited control over your ads and only be able to launch Smart campaigns. This is a good option for first-time advertisers with smaller budgets, or for business owners who don’t have the time to manage their ads closely. Alternatively, Expert Mode gives you maximum control over your ads. You can choose everything from your campaign type and your targeting, to your bidding structure and exact ad appearance. However, you’ll have to invest your own time into closely monitoring your ads and spend. Expert Mode is the best choice for advanced marketers, though it could also be a good option if you’re willing to spend time testing, learning and tinkering with Google Ads on a regular basis. Note: If you start on Smart Mode, you can switch to Expert Mode whenever. Just go to the settings of your Google Ads account and make the switch. How to advertise on Google (Smart Mode) Ready to start advertising on Google? Below are basic steps for getting your feet wet following the Google Ads’ Smart Mode setup instructions. Do your due diligence Create a Google Ads account Write your ad Select keyword themes Choose your geographic parameters Set your budget Review and pay Analyze and strategize 01. Do your due diligence Before jumping head-first into the world of Google Ads, you’ll want to take some time to map out your goals for advertising on the search engine. This upfront work will help you structure your ad campaigns in an organized way—even if you’re entering in Smart Mode. For starters, ask yourself why do you want to advertise on Google? Are you looking to drive more traffic to your website? Do you want to increase sales on a particular product? Or, do you simply want to raise brand awareness? Consider other factors as well, such as: Your target audience : Who are you looking to reach with your ads? What characteristics, interests and values do your target consumers share—and what should you consider when writing your ad copy or setting up targeting? Your budget : How much are you willing to pay in a given month on Google ads? Set a realistic budget that aligns with your financial resources, while also factoring in the competitiveness of your industry, desired reach and the value of a customer. Your unique selling proposition (USP) : What sets your business apart from competitors? Is it your price, quality, convenience or other factors? This will help you create compelling ad copy. Relevant keywords : What terms or phrases are people searching on Google to find products or businesses like yours? Tools like Google Keyword Planner can help you see the monthly search volume, as well as the average cost of certain keywords. Relevant landing pages : Which page(s) will you send people who click on your ad? Keep in mind that even though someone clicks on your ad, it doesn't mean that they’ll convert. This is why it’s very important to select or create a landing page that is closely aligned with your ad and includes content that visitors expect to see. 02. Create a Google Ads account Now that you’ve defined your purpose for advertising on Google, it’s time to open an account. You can set up Google Ads using your Gmail credentials, so signing up is as easy as clicking “Start now” from the Google Ads homepage . From here, you’ll be prompted to provide basic information, such as your business name, website URL and advertising goals. You can choose from the following advertising goals: Get more calls Get more website sales or leads Get more visits to your physical location Get more views and engagement on YouTube Note: If you have a Premium Wix account, you can start your Google Ads journey directly from Wix, plus leverage Wix's AI for Google Ads . Simply go to “Marketing & SEO” from your site dashboard and click “Google Ads.” Choose a Smart campaign or Google Performance Max campaign (if applicable), and automatically sync your Google ads with your Wix website content and/or product pages. 03. Write your ad Google’s setup process makes it easy to create your first Smart Campaign ad. Google will pre-populate some text suggestions for you based on your business information. Tweak these suggestions as needed, keeping your target audience in mind. You can add up to four headlines at this stage, each containing up to 30 characters. Google will show these headlines in any order that it sees fit, so make sure that each headline makes sense on its own. As a general rule of thumb, you’ll want to make sure that your headlines include strong action words and relevant keywords. “Your three headlines should work together, building on each other to say something about what your customers are searching for (without repeating themselves),” advises Google . “For example, if your small business sells sunglasses, your three headlines might say: ‘Sunglasses For Sale,’ ‘Find Your Perfect Frames’ [and] ‘Shop Our Collection!’” Add up to three descriptions (each containing up to 90 characters), which will appear below the headline on the text ad. Keep in mind that Google may not only show one of your descriptions depending on the SERP—you’ll therefore want to make sure that each description can stand on its own, and to include a strong call to action. Avoid making claims that aren’t supported by evidence (e.g., “Number One Bathing Suit of All Time!”) or spamming your descriptions with keywords. 04. Select keyword themes Keyword themes are phrases that help Google understand which keywords you want to target with your ad. In other words, instead of picking individual keywords to target, you can feed Google a few keyword themes; Google will show your Smart ad for similar keywords. For instance, by picking the keyword theme “gym,” your ad might appear for “gym near me” or “local gym.” For this reason, you’ll want to make sure you pick a keyword that has the right intent. Don’t simply look at search volumes. Rather, look for keywords that precede the right actions, e.g., “gym shoes” if you’re looking to sell sneakers. You can additionally add negative keyword themes (i.e., keyword types that you want Google to avoid targeting) after you’re all done with setup. Google recommends adding 10 keyword themes at most—any more than this, and you risk targeting too broad of an audience. If you have more keywords than you know what to do with, you can always create separate campaigns for various keyword themes and thereby better monitor your targeting and spending. 05. Choose your geographic parameters At this stage, you can specify whether you want your ads to appear to a broad audience or audiences within specific locations. Enter an address, zip code, city state or country. Location targeting is especially useful if you have a brick-and-mortar location. For example, if you have a store located in New York City, you can set up your ads to appear in front of visitors within 25 miles of Manhattan or your specific store location. Alternatively, if your store is able to ship to anywhere in the U.S., you can set your location to “United States.” 06. Set your budget Google will provide a few budget options with estimates for how many ad clicks each budget can get you. Alternatively, you can enter your own budget—but bear in mind that your daily spend will fluctuate. You may spend more than your daily average in one day, but spend less on another. However, Google will not exceed your monthly max. 07. Review and pay Double check your work before activating your campaign. Rest assured that you can make edits even after your ads are live. If everything looks good to go, confirm your payment information. At this point, you can either set up automatic payments—in which Google charges you on the first of every month—or make manual payments. 08. Analyze and strategize Once your Google ads are like, the Google Ads dashboard will track four metrics: impressions, clicks, calls and conversions. You can also use your search terms report to drill down a bit deeper. In addition to this, Wix users can lean on Wix Analytics to see how many new site visitors or purchases are coming from Google ads. If you notice a large gap in numbers between how many people click on your ad and how many people interact with your website, take another look at your landing page and make sure that it’s tightly aligned with your ads. Strip your page of any distractions and test out different CTAs or other special features. Keep close watch over the quality score of your ads. Strategically thinker with your ad creative, as well as your pages. How to advertise on Google (Expert Mode) Once you get the hang of Google Ads, consider switching to Expert Mode for more customization options and to get a deeper look into your campaign. Or, you can create your first campaign on Expert Mode by simply switching modes on the first few setup screens. Expert Mode requires more maintenance and strategic thinking than Smart Mode, but it gives you complete control over your Google Advertising campaign. When starting a new Google Ads campaign in Expert Mode, you’ll have to: Choose your objective Define your campaign settings Set your budget and bidding Decide on ad rotation Create your ad groups Add your keywords Construct your ads Incorporate assets Confirm payment info and launch 01. Choose your objective When switching to Expert Mode, you’ll see many more options for how to set up your campaign. You can choose from the following: Sales Leads Website traffic Product and brand consideration Brand awareness and reach App promotion Local store visits and promotions Create a campaign without a goal’s guidance Depending on what you click, Google will suggest the best campaign type for your goal (though you can always go off-script and choose one that’s not listed). You can choose from one of these campaign types: Search Performance Max Display Video App Smart Discovery Shopping Each campaign type will have its own series of setup steps, such as choosing a conversion action or deciding on a campaign subtype. 02. Define your campaign settings This setup page will look a bit different depending on your campaign type and objectives, but you’ll generally need to fill in the following the details: Campaign name : Choose a name that’s easy to understand and defines the intent of your ads. The campaign name is for internal purposes only, but it’s key for remaining organized. Networks : When applicable, you’ll need to choose whether to show your ads on Google’s partner sites to broaden your reach. Locations : Decide which regions you want to target, be it a country, city or zip code. You can even choose locations to exclude—for instance, if you only want to target the contiguous U.S., you can exclude Hawaii and Alaska. To take this one step further, you can choose whether to target people who are only present in your target location, or those who are present and/or have shown interest in your location. Languages : Choose the languages that apply to your target customers. Audience segments : This is an optional setting, through which you can either add a remarketing list or add additional parameters for targeting, e.g., only target parents of toddlers (one to three years old), or people who’ve shown an interest in children’s toys. Pro tip: exclude this setting or start broad to begin with, then start narrowing your audience once your campaign is live and you have more data to work from. 03. Set your budget and bidding Decide on your daily budget. The goal is to spend just enough to get enough reach (and, as result, data to work from) without overspending, or paying for irrelevant impressions and clicks. A good starting point is to perform keyword research. See the average CPC for your target keywords, and make sure to identify keywords that—like your budget—aren’t too narrow or too broad. Use your research to calculate your daily budget. Google may go above or below your budget on any given day, but it will not go above your daily budget times the average number of days in a month. Plus, you should expect your budget to fluctuate depending on seasonal demand or other factors. After you’ve set your budget, decide how you want to be charged. Bidding options will vary by campaign type, but you’ll generally want to choose between clicks or impression share. You may see options for manual bidding versus automated bidding: with manual bidding, you’ll be telling Google how much you’re willing to spend for each keyword, whereas with automated bidding, Google will decide on your max CPC bids for you. If you’re new to Google advertising, it’s recommended that you start with automated bidding. 04. Decide on ad rotation (optional) Within your campaign settings page, you can click “Show more settings” to change your “ad rotation” settings. By default, your campaign will be set to “Optimize” which means that Google will show the ads that it believes will get the most clicks or conversions. However, you can choose to rotate your ads evenly or rotate ads indefinitely (without optimization). These options may be good if you’re looking to run controlled tests, but you’ll likely want to begin with the default setting. 05. Create your ad groups Ad groups are particular sets of ads within your larger campaign. Each ad group has its own ad creatives and target keywords. They’re intended to keep similarly themed ads together to ensure that your audience is presented with the most relevant ads. For instance, let’s say you have a Search campaign that’s intended to drive more web traffic to your online pet supply store. You may create these ad groups: Ad group 1: Dog Supplies Keywords : dog food, dog toys, dog beds, dog collars Ad 1 : “Shop for dog supplies online. We have a wide selection of dog food, toys, beds, and more.” Ad 2 : “Dog supplies on sale now! Save up to 50% on our selection of dog supplies.” Ad group 2: Cat Supplies Keywords : cat food, cat toys, cat beds, cat litter Ad 1 : “Shop for cat supplies online. We have a wide selection of cat food, toys, beds, and more.” Ad 2 : “Cat supplies on sale now! Save up to 50% on our selection of cat supplies.” Alternatively, you might want to create separate ad groups per product (e.g., one ad group for dog toys, another for dog beds). How you organize your ad groups will depend on your business, your target audience(s) and your keyword research. You’ll want to make sure that each ad group has a distinct focus, and a large enough audience as indicated by your research around keyword volume. 06. Add your keywords As noted above, you’ll need to select specific keywords for each ad group. At this stage, you’ll want to experiment with a variety of keyword match types . Broader match types capture a larger audience, but may not attract users with the right intent. Meanwhile, narrow match types (i.e., exact match) will target more specific users. However, your reach will be very limited. As a general rule of thumb, it’s better to start broad and narrow down your keywords as you collect more data—at the same time, using phrase match or exact match can help you control costs better. Note that you can also add negative keywords, which prevent Google from showing your ads for irrelevant searches. 07. Construct your ads Now that your campaign and ad groups are all set up, you can construct your ads. The steps will vary depending on your campaign types: For search ads : Write clear, persuasive copy for the headline and description. For display ads : Provide a headline, description and an image or video in the appropriate specs. For video ads : Upload a video that’s formatted for YouTube. For Shopping ads : Upload your product information—or use Wix’s Google Ad integration to automatically sync your product data with your ads. Make sure your ads are tightly aligned with the search intent of the keywords that you’re targeting. Consider your audience’s preferences and traits when building any visuals, and speak to their values in your copy. 08. Incorporate assets Assets , or ad extensions, are content pieces that you can add onto your ad to provide extra information to searchers. They increase the amount of space your ad takes up and don’t cost extra, so use at least one. Assets lead to a higher CTR (up to 15%, according to Google), which increases the quality score of your ad. There are nine types of assets: Sitelink assets : Specific page links Callout assets : Brief company highlights Call assets : Phone number or call button Image assets : Visuals that complement text ads Location assets : Address and other business information Structured snippet assets : Additional header with related values Price assets : Interactive price breakdowns App assets : App download links Lead form assets : Contact forms 09. Confirm payment info and launch As the final setup step, you’ll need to enter your payment information and confirm that everything looks as it should. When ready, hit “submit” and launch your ads. Establish a system for checking on ad performance frequently and making tweaks as necessary. Simplify Google Ads with Wix Looking for a smarter and simpler way to manage your Google Ads? Google Ads with Wix lets you create an ad campaign directly from your website dashboard. Avoid having to manually upload your product data or jumping from screen to screen to manage your ads. With Wix’s Google Ads integration, you can create a Smart campaign or Performance Max Shopping Campaign (only for Wix Stores). Learn more . How to advertise on Google FAQs How much does it cost to advertise on Google? The cost of advertising on Google will vary, depending on the keywords you want to target their competitiveness and how many people click on them. Cost per click for a Google ad can range from a few cents to tens of dollars depending on the type of ad and keyword. When you start Google ads you will need to set a budget for your campaign either as a total amount for the entire campaign run or as a daily budget. Google also uses an auction system for ads, where you bid on keywords and depending on your relevance and budget, Google will show whether to show your ads and in which order. Generally the more you pay, the higher on the search page your ad will show. Other pricing models on Google ads include cost per acquisition or cost per impression. How to advertise on Google for free? It's not possible to advertise for free on Google. However SEO, or search engine optimization is a way that websites can appear in search engine results pages as organic results. This is a marketing strategy that involves optimizing your pages for search engines and their organic, not paid results. How to advertise on Google for beginners? Follow these basic steps to get started: 1. Create a Google Ads account. 2. Define your campaign goals and target audience. 3. Choose campaign type (Search, Display or Video). 4. Set a budget and bid strategy. 5. Create compelling ad copy with relevant keywords. 6. Design eye-catching visuals if using Display or Video. 7. Monitor performance and adjust settings regularly. 8. Check and interpret Google A4 (once Google Analytics) for in-depth insights. What is Google Analytics? Google Analytics , now renamed GA4, is a web analytics service that tracks and reports website traffic. It provides valuable insights into user behavior, helping businesses understand their audience, measure marketing efforts and optimize website performance. With features like traffic sources, user demographics and conversion tracking, it aids data-driven decision-making when advertising on google. What is Google Adsense? Google AdSense is a program that enables website owners to earn revenue by displaying targeted ads on their sites. Advertisers bid to display ads and website owners earn money when users interact with the ads. It's an effective way for publishers to monetize their online content through Google's advertising network. It's a popular way to advertise on Goog.e

Since Twitch launched in 2011, the live-streaming platform has evolved beyond its gamer origins into a viable social media marketing tool. That said, Twitch is no Instagram or Twitter. While some brands may find it incredibly valuable and lucrative to leverage Twitch as a means of building brand awareness and generating leads, others won’t. In this post, we’ll learn the platform’s ins and outs—plus how Twitch works for business and whether or not it fits your brand. Starting a business with Twitch? Make sure to create a website for your brand and direct Twitch audiences back to your owned-and-operated channel. What is Twitch? Twitch is an Amazon-owned, live video-streaming platform. While the most popular content created on Twitch falls into the video game category, creators stream out other genres of content as well. The main categories of content include: Games IRL (In Real Life) Music Esports Creative However, individuals and brands alike can live stream content related to topics like music, web design, product unboxing, DIY, animals and fitness. How does Twitch work? The Twitch.tv platform works as follows: Account page Twitch streamers create branded account pages. At the very top of the page, users can see if the streamer is currently online or offline. While offline, the streamer can choose to embed a recent stream for users. For example, the Netflix Twitch account page looks like this: Users can peruse information about the streamer, view recent broadcasts, watch select videos and look at the upcoming streaming schedule. They can also follow the streamer from this page. Some channels also allow followers to subscribe for a fee. In return, the subscriber gets special benefits such as ad-free streams, exclusive chats and special badges. Live broadcast Twitch creators can stream videos that last anywhere from one minute to eight hours. When streamers go live, the video broadcast takes up the majority of the user’s screen. For example, a broadcast from TheStockGuy looks like this: In many of these broadcasts, the streamer appears in a small box in the video’s corner so that users can watch them as they talk. This format is common in gaming and other visual-forward content. Other broadcasts look more like YouTube or Instagram’s video streams. Here’s a good example from the tominboston account: If users want to focus on the broadcast, they can minimize the two sidebars. The one on the left shows recommended streamers and the one on the right contains the stream’s chat. Chat box Like other live streaming services, Twitch creators can engage with anyone watching their live streams via the chat box. Users can also interact with other users—replying to and sending emoticons. However, Twitch allows streamers to enable and create custom Emotes (i.e. emoji) for their audience. You can catch a glimpse of one of these Emotes in the chat box beside Maya’s live stream : When you click on an Emote a user shares, more details appear about the Emote: You can see that these Emotes are unique to Maya’s channel and that only Tier 1 subscribers can access it. Calls-to-action for following and subscribing appear as well. Who uses Twitch? Back in 2018, Business Insider reported that, on average, about 1 million people tune into Twitch at any given moment. That put Twitch on the same level as major cable platforms like Fox News, ESPN and MSNBC. According to Twitch Sales in 2022, roughly 2.5 million concurrent viewers and about 31 million pass through the platform every day. This is likely because Twitch streams to many devices, including: Desktop computers Laptops Tablets Smartphones Streaming devices (like Roku and the Fire stick) Smart TVs Game consoles According to TwitchTracker , Twitch users have watched 841 billion minutes of streams in the first eight months of 2022. In terms of Twitch users, the audience breakdown looks like: 75% of Twitch users are between 16 and 34. 65% of users are male . Users stream Twitch content in 35 languages. English is the most commonly spoken language. Spanish, Portuguese, Russian, and Korean are other popular languages. In sum, Twitch tends to attract a young, multicultural and heavily male audience that use the platform for building and engaging in community. How to use Twitch for business The massive number of highly-engaged number users make Twitch one of the best marketing strategies for businesses. Twitch Sales reports that its users have a special relationship with advertising: They believe that ads enable streamers to continue creating free content. They tend to buy from brands they’ve seen advertised on Twitch. They’ll buy products or services to feel a greater connection with a community. If you can use Twitch for your brand, you’ll market to an audience that’s receptive to marketing and advertising. In return, you’ll boost brand awareness, enhance your lead generation efforts and increase sales. Pro tip: You can generate traffic and exposure towards your Twitch channel along with all of your online assets with the help of a link in bio tool such as Hopp by Wix. Businesses use Twitch in three ways: 01. Become a streamer Brands, both large and small, have their own streaming channels on Twitch that lead back to their website via captions. GameStop , for instance, streams a video every Friday from 3 p.m. to 5 p.m.: GameStop has extended its in-store brand experience online. Some videos give previews and highlights from video games while others show content like unpacking videos or how to build a custom PC gaming system. Smaller brands and entrepreneurs become Twitch streamers, too. For example, Jeff, a personal trainer, runs the FitForPurpose account: Monday through Thursday, Jeff livestreams new videos on the channel. His goal isn’t to push his personal training services on anyone but to instruct and inspire his community. To succeed as a streamer, you must have something valuable, entertaining or educational to share with your audience—and not ask for anything in return. 02. Run ads Streaming isn’t a viable marketing option for many brands. Creating content, engaging with the audience in real time and building a community around a channel can prove to be too time-consuming. If streaming isn’t for you, you can boost your brand’s presence through paid media. Similar to YouTube’s advertising model, you can run video or display ads on Twitch. Both Twitch creators and their followers understand the necessity of mid-stream ads—especially when the content is free. With all parties receptive to advertising, consider this avenue if you have the money for it. Twitch doesn’t actively publish its ad rates on the site, but there is a contact form that asks for your budget. The smallest budget range is Less than $50,000. The highest budget range is Greater than $1,000,000. This high cost can explain why companies like McDonald’s can afford to run ads on top Twitch channels like VALORANT ’s: Granted, brands can walk away with huge benefits. VALORANT has over 3 million followers and streams for hours every day. That means huge boosts in brand awareness (and sales) for brands whose ads appear during the broadcast. 03. Partner with streamers Your last option for using Twitch for business is influencer marketing . By partnering with an established creator or sponsoring their content, you can get your brand in front of a large audience. Depending on how actively the streamer promotes your brand, it could bring you major leads and revenue. That said, a popular streamer doesn’t need to name-drop a brand to influence their followers. A visual brand placement can effectively reach viewers as well. For instance, Monster Energy sponsored a cristijAn stream, and placed their logo atop the streamer’s window: Pro tip: You can explore your options and create a similar logo for yourself with a Gaming Logo Maker or Twitch Logo Maker. Learn how to make a Twitch logo for your channel. Twitch influencer marketing costs often depends on the following: What category they create content for How many followers they have How many views their videos get How frequently they will promote your brand What type of partnership or sponsorship they run Whether they want payment, free products or free services in exchange for promotion Just as with other types of influencer marketing, if you want to get the greatest ROI, your Twitch partner should relate to your brand. For example, CristijAn’s channel centers around gaming; energy drinks are popular with gamers, so the partnership works. Note: Entrepreneur reported in 2022 that Twitch had plans to cut streamer earnings from subscriptions. Estimates put the earnings reduction between 50% and 70%. While streamers who depend on user subscriptions are furious about this decision, this opens up a massive opportunity for brands. For starters, you likely don’t care about subscriber revenue as you’re using Twitch to build brand awareness and gain leads. So if streamers start abandoning the platform, that’ll make room for brands like yours to revolutionize the content that gets noticed there. Also, if streamers don’t make as much money from subscriptions, they might take on more advertisers, partners and sponsors. This could mean partnering with smaller, unknown brands they might not have previously considered. Is Twitch right for your brand? When brainstorming types of marketing , you may want to consider if Twitch fits your brand. Consider the following: 01. Is your target audience there? Twitch tends to skew younger, male and international. If your brand targets a broad range of users, then you might be okay using Twitch. However, if your brand happens to attract older users or operates in a more traditional or conservative space, then you may not find Twitch to be a worthwhile investment. 02. Does your brand fit with Twitch's vibe? You don’t need to be a gamer or influencer to fit in with the Twitch crowd. All that matters is if you can naturally convey your message in a live video. For instance, have you ever considered starting a vlog or podcast for your brand? Think about how you’ve used video or audio in your business and see if you can translate it for a Twitch audience. Dr. Drew , for instance, has a channel on Twitch where he airs hour-long "Ask Dr. Drew" episodes: 03. Will your content be entertaining enough? Back in 2014, Slate contributor Seth Stevenson asked why anyone would want to watch others play video games on Twitch. After spending some time watching various streams on the platform, Stevenson came to an interesting conclusion: “What about those low-key channels where it’s just one dude gaming, and shooting the breeze with his thousands of viewers? Well, those viewers are finding a community of like-minded souls, they’re engaging over a shared interest, and they’re getting tips from superior gamers on how to win at the games. How is this different from watching a cooking show that mesmerizes you while also teaching you how to make a soufflé? Or, for heaven’s sake, watching a show about remodeling nondescript houses in suburban neighborhoods?” Unlike reality TV programming or YouTube channels, Twitch allows users to engage with creators and other users in real time over their shared interests. Does your brand (or even just you as the face of the company) have something entertaining or edifying to share? TheCrossFitGames is a good example: CrossFit, in general, is known for its community. It can also produce content around its Games for others to watch and enjoy. 04. Do you have the time to devote to it? If you choose advertising or influencer marketing, you’ll devote minimal time designing Twitch ads or promoting your live stream. However, if you want to create, you must invest a significant amount of time. First, you’ll need to design your channel’s artwork, come up with content for the About page and maybe even customize Emotes for your subscribers. Second, you’ll have to produce your content, create a schedule, promote it on other channels, film the live streams and engage with viewers. Your broadcasts must not only be super engaging, but also well-managed. Planning and organizing has allowed Twitch brands like NASA to amass over a million followers: 05. How much money can you realistically invest in Twitch marketing? Streaming is an affordable venture. By Entrepreneur ’s estimates , it could cost about $100 to buy a bundle of live streaming gear. That includes things like a tripod, an extender and lighting. Advertising, on the other hand, will likely cost your brand thousands of dollars a month. You may cut costs through influencer marketing—especially if you exchange product for exposure—but it’ll still cost your brand money.

If you’re trying to figure out how to start a business , you would do well to look to Jason Feifer for inspiration. In addition to being the editor-in-chief of Entrepreneur, Feifer produces a podcast, writes a newsletter, and advises people interested in becoming an entrepreneur . If that weren’t enough, he recently wrote a book , Build For Tomorrow , about preparing for change and building a more resilient, fulfilling career. We spoke to him to learn more about his journey and the lessons he learned along the way. Already building your business? Set up your business website to drum up interest. Wix: In "Build for Tomorrow," you say that entrepreneurship is more of a state of mind than a description of your work. Can you tell us a little bit more about that thinking? Jason Feifer: [Entrepreneur] used to be an uncommon word that denoted a founder at a very specific stage in their journey. Now, so many different kinds of people identify with this word. People are looking for ways to be and think self-sufficiently, even if they’re an employee. Obviously, there's a big difference between what a founder does and what an employee does, but the emotional journey of trying to get somewhere by yourself is relatable across so many fields. Horizontal thinking is—I make a thing, I put it out in the world, I move along, and I just keep doing that. But entrepreneurs have trained themselves in what I call "vertical thinking." They do something because they think it’s the foundation upon which to build the next thing. I think the more anybody in any position thinks that way—what they do now will drive toward opportunity later—the more growth they can unlock for themselves. Related: Entrepreneurs and Thought Leadership: Why the Two Go Hand in Hand You talk about “redefining failure” in your book, and I wondered if we also need to redefine what success looks like: How do you define success for yourself if there is no finish line? It's an unbelievably valuable thing if you can think about failure as data. We need to define success for ourselves in realistic and meaningful ways. It's not like you get this thing you were working toward, then there's cake and you get to go home. It just opens the next door. You've got to figure out how to get to the next one. We can step back and set goals for ourselves that aren’t about succeeding but about achieving momentum. I often think back to this guy named Ryan Holiday who has written a lot of best-selling books. He wrote this piece about what it's like to be successful, and how it weirdly doesn't feel like anything. Success and failure don't necessarily transform you. So, we have to set our expectations differently. It sounds like your definition of success is always growing, looking toward the next step of your journey, exploring something different, trying something new. The goal that I set for myself is basically, “How can I figure out what the next transformation is?” This is why I have constantly upgraded the thing that I do and the way I do it. I don't know that it can get any more specific than that, and I'm not sure that it should. That connects to your idea that we shouldn’t identify ourselves by the job we have but by the thing that drives us. One thing that drives all types of entrepreneurs is having a sense of ownership over the thing they're doing. When I was a magazine editor, I used to think that I wanted to be the owner of the thing we were making. I wanted it to be my vision. This is not out of a sense of wanting to control; rather, it’s because the work is a product of my own abilities. When I got to that place with Entrepreneur , I realized that the next step was ownership of myself. I had an opportunity to build things outside of the magazine that were just mine. So, every time I achieve something that moves me further in that direction, I feel like that is a marker of success. It's abstract, but it's scalable—and it means that there are lots of little wins along the way. I really loved all of your examples of moral panics that seem really ridiculous from our vantage point. My favorite was the anecdote in which the musician suggested mothers would stop singing lullabies to their children because of the radio. Do you see entrepreneurs panicking about some sort of change that you think is going to seem ridiculous in 20 years? This is an oversimplification, but you can divide the world into people who feel like they are being acted on and people who feel like they are the actors. I think the fear of new things is often driven by people who feel like they are being acted upon and don't have control over the things that are coming into their world. It's new, so their instinct is to push back on them. Entrepreneurs feel like they produce new things. They have their own set of problems—they are often too optimistic, so they might be blind to how new things might not be as impactful as they think. You can think about those Lime and Bird scooters. I think it's a great technology, and I'm really happy it exists. But when they first came out, the talk was like, “This is going to revolutionize urban transportation.” But they didn't revolutionize transportation. They just added one more good option. We have to understand that the new things that come along aren't going to destroy, but they're also probably not going to transform. Occasionally, you make Google and it literally transforms everything. But most of the time, you don't. Most of the time, what you make is something that's useful and has value. And sometimes it takes us a while to understand the value and how to refine it to be useful for the most people. Do you ever worry that this mindset could be weaponized in order to shut down or dismiss real issues and valid feelings? That’s a very realistic concern about a totally optimistic, unquestioning approach to saying every new thing is good. I agree that problems need to be engaged with. The thing that we should not do is say, “Is this perfect?” Because nothing is going to be perfect. Oftentimes, we focus so much on the problems that we say the problem is the whole thing. We might say, “Oh, these scooters are blocking bike lanes, and the solution is to get these things out of my city.” I don't think that's the realistic or smart way to think about it. I think the better way to think about it is, “Is our new problem better than our old problem?” Because that allows for problems, and you evaluate whether we're on the right path to address this new problem and make things even better.

After deciding to create a website , determining how social media fits into your marketing strategy should be your next step. It may seem like a can that you can kick down the road, but social media offers one of the quickest ways to build your online presence. In particular, TikTok presents an opportunity to get in front of more than 1 billion active users each month. With its addictive infotainment-style videos, TikTok gives brands large and small a platform for engaging consumers in a fresh, exciting way. That said, if you’re looking to get started on TikTok, it pays to analyze user behaviors and understand when consumers are most engaged. Audiences differ from market to market and business to business, so you’ll want to take the time to study your specific audience and identify the best times for your business to engage with them on TikTok. Why does posting time matter on TikTok? Going viral on TikTok requires high-quality content and a bit of luck. But understanding what the TikTok algorithm looks at—especially as it pertains to timing—can help you improve your luck. In addition to factors like user interactions, user information and video information, the TikTok algorithm takes timeliness into consideration. It values fresh and recent content. In other words, newer videos have a higher chance of being recommended, especially if they relate to current trends or events. Therefore, posting your content when users are most likely to see it means you'll have a better chance at grabbing their attention and encouraging engagement. More specifically, your posting time on TikTok can have the following effects: Your video may get more engagement: Newly posted videos are initially shown to a relatively small group of users that TikTok's algorithm selects based on past interests and behavior. If they engage with your video, then the algorithm will share it with more people with similar interests. This is the main reason why posting when your target audience is most active increases your chances of reaching more people. Your video is more likely to show up on TikTok's “For You” page: TikTok displays a personalized stream of videos on each user’s “For You” page. The TikTok algorithm recommends videos to users based on their interests and past behavior. So, if you’re able to catch users’ attention early and often, you may have a higher chance of getting seen on their “For You” pages later down the road. You can get an extra boost depending on the context: Trends, seasons and current events all influence what content appears on the “For You” page. Similarly, timing your content based on certain periods of the day could influence engagement. For example, if you’re posting about a current event, it helps to be one of the first covering the breaking news. Alternatively, if you’re posting a dance video, you might have better engagement in the afternoon when students are back from school. You may stand out more when posting during slower periods: It might seem counterintuitive, but posting during times when TikTok is less busy could help your video stand out. With fewer videos vying for attention, your posts may have a better opportunity to stand out and gain traction among the TikTok community. Timing is an essential part of what should be a more robust TikTok marketing strategy that incorporates things like hashtags, influencer partnerships and high-quality video production. All these elements work together to give your videos the best chances of being seen. When is the best time to post on TikTok? Sprout Social’s study of 400,000 social profiles suggests that Tuesdays, Wednesdays and Thursdays from 2 p.m. to 6 p.m. in your time zone are the best times to post on TikTok. Engagement is at its highest on those days because “users are looking to fill their afternoon entertainment boost.” Meanwhile, the same study suggests that Sundays are the worst days to post, especially if you’re working in consumer goods, tourism or education. That said, other studies point to different optimal times, and there’s no one-size-fits-all answer to the above question. For this reason, it’s important to consider other factors that are specific to your audience when deciding the best time to post on TikTok. 5 factors for determining the best time to post on TikTok Knowing the most popular engagement times on TikTok is just one piece of the puzzle when it comes to maximizing post visibility. There are other elements that come into play, and each will impact your ability to reach users on the platform. 01. Audience time zone The key to figuring out the best time to post on TikTok is figuring out when your target audience is most likely to be active online. Whether you have followers from around the corner or across the globe, adjusting your posting schedule to match their local time can make a big difference. By aligning your posting schedule with your audience’s time zone, you can increase the chances of getting more engagement and interactions. Pro tip: Take advantage of your website data for insight into your audience’s demographics. For instance, Wix Analytics ’ Traffic Overview report can show you the countries and regions that most site visitors hail from. This can help you to identify the best markets to target on TikTok, and inform your posting schedule and content. 02. Audience age Different age groups have distinct online habits and peak activity periods. For example, if you’re targeting a younger demographic, your audience might be more active during after-school hours or in the evenings. On the other hand, if your target audience is more of a nine-to-five crowd, they may be more active before work or during their lunch break. 03. Follower activity TikTok's analytics tool offers valuable insights into when your actual followers are most active. Once you earn more than 100 followers, you can access this info directly from your profile. But if you want even more detailed analytics, you might want to think about upgrading to TikTok for Business . With upgraded analytics, you'll get deeper insights into your followers' activity patterns, how engaged they are and how well your content is performing. Here are some tips for using your TikTok Analytics dashboard to help you plan the timing of your posts: Review follower activity: TikTok provides information about when (by day and time) your followers are most active and where they're located. For example, TikTok Analytics may tell you that your U.S.-based followers are most active at 10 p.m. on Thursdays, whereas your Australian followers are much more engaged at 11 a.m. on Saturdays. Review post engagement trends: Analyze reactions, comments, shares and reach of all your posts to understand when certain types of content resonate most with your followers. Review which posts performed best: This will help you develop a feel for the best days and times to post for your existing followers. It’s also a good way to begin testing a broader time/day posting strategy for TikTok. Review your "follower by the hour" numbers: This helpful stat provides an hour-by-hour chart illustrating when your followers are most likely to be online. Look at both overall and specific metrics: It's important to examine overall audience trends and dive into more detailed insights, such as specific video performance numbers. Doing such a comprehensive analysis will give you the most accurate sense of when and how frequently to post. Pay attention to content metrics: Content metrics like watch time, views by region, full video watches and total shares are important because they help you understand what content is working. Adjust your posting strategy based on these insights to effectively create a posting timeline that resonates with your audience. Pro tip: Compare your TikTok findings with your Wix Analytics to understand which of your posts yield sales. Reports such as Wix’s Top Traffic Sources report can help you track the number of visitors that enter your site through TikTok, as well as the products or services that these buyers gravitate towards. 04. Trends, events and occasions Occasions, seasons and trends are all great opportunities for posting timely content. Look out for what’s trending on TikTok and plan to capitalize on special occasions like holidays, movie releases or occasions like “National Sibling Day" or "Women's History Month." Additionally, staying up-to-date about current events can help you create social media marketing content that resonates with your audience. 05. Competitor activity Doing competitor research on TikTok can provide valuable insights when determining what time to post on the platform. Take the time to explore your competitors' business profiles and identify the videos that have garnered the most engagement. If there are any patterns in the timing of those posts, it’s worth testing to see if those posting times increase the engagement around your content. How to find the best time to post on TikTok for you Ultimately, the best time to post on TikTok depends on your business goals, target audience and the type of content you produce. While there are some basic guidelines to keep in mind—like posting when your audience is most active and testing different timing strategies—you'll need to experiment with a range of different approaches to find the right combination that works for you. Start with your existing followers and content by monitoring post activity, engagement trends and demographics to set the stage for building a wider audience on TikTok. Also, pay attention to content metrics like watch time, views by region, full video watches and total shares. These data points shed light on what your audience finds interesting (or not). Finally, make sure to experiment with different posting strategies. Try posting at different times, on different weekdays and with varying frequency. Since TikTok is a global platform, your audience may be larger than you realize. Post with time zones in mind, then monitor where viewers are coming from and when they respond. Give yourself time to learn and gain data. You may not immediately find a strategy that works, but it's okay if you don't get it right away. Adjust your approach as needed and eventually you'll find the perfect time to post on TikTok for your brand.

When Lindy Alexander left her full-time job to give freelancing a try, she gave herself one year to make it work. In her first 11 months of freelancing, she made $100,000. Seven years later, she is an award-winning travel writer with an expansive portfolio on her business website , a steady stream of assignments and a six-figure income. On top of that, she runs her own online business , The Freelancer’s Year . What started as a career advice blog for other freelancers (across many types of businesses ) has expanded to include a newsletter, courses, and private coaching. When I first started freelancing , I knew nothing about how to start a business or how to create a freelance website . Lindy’s course put me on the right track. Although she primarily works with writers, her strategies are applicable to all sorts of freelancers and digital nomads . So, I sat down with her to learn more about the secrets to her success and how you can use them to make it big. Wix: You made $100,000 in the first 11 months of freelancing, which is wildly impressive. What was your plan for your transition to freelance work? Lindy Alexander: My passion was in feature writing, but I didn't feel like I would earn the bulk of my money that way. I decided to get into content marketing . So, I zhuzhed up my LinkedIn profile and reached out to people I had written for before. I leveraged my health writing experience and asked health organizations if they needed a freelance writer . I sent out letters of introduction to everyone. Did you dip your toe into freelance writing while you were working full time, or did you just jump right in? It started as a side hustle . I took a feature writing course and published an article by the time it ended. I just kept pitching, getting gigs and writing articles. Eventually, editors started to come to me with assignments. Suddenly, my desire to be a social worker diminished. I started focusing on freelancing [and hit a] point when I wondered if I could sustain an income as a full-time freelancer. I was thrilled when people started paying me to write. But when I started doing it full-time, I had to look at it from a business perspective. I looked at all the work I had done over the previous 18 months and thought, “I can't spend six hours on an article that pays me $120 unless it’s a passion project.” I focused on getting work that would bring in the bulk of my income. The freelance path is so unpredictable. It’s either drizzling or pouring. How do you manage the flow of your business? I think those feast or famine times come from insecurity. A lot of freelancers don’t feel confident that they can charge what they want, say no to assignments, or push timelines back. Clients often hire freelancers with the perspective that it’s an emergency and we absorb that. I’m much better now at remembering that their emergency is not mine. Holding those boundaries is so difficult, but so important. This is my business, and I need it to work for me. What other factors do you think would make freelancers’ lives easier? Consistency. Freelancers come to me and say, “I’m not getting any traction with these letters of introduction.” But when I talk to them about it, they’ve only done it for a week or so. It’s a numbers game, so you need to keep putting yourself out there. Having a long-term view is really important. When freelancers are busy, they think, “I cannot possibly take on anything else.” But when things are quiet, the vehicle has totally stopped. It takes a while to get those wheels turning again, and people panic. You don’t have to be in full acceleration mode [all the time]. Just stay in touch and people will come back to you. I kept in touch with an editor over the last four years and never worked for him. But he called me last week with work. Some connections pay off quickly, but others take years to germinate. Many freelancers get anxious about quoting or negotiating rates. How do you navigate that conversation? An internal hourly rate makes it easier. Have an income target each month and each week. You need to know how many hours you want to work and how much you want to earn for each hour. Track your hours so you know how long it takes you to write a 600-word blog post or a 12,000-word white paper. You’re not just pulling out a number. You know exactly what works for you. If they don’t accept it, you can move on and pursue other opportunities. When do you forgo the high-paying jobs for passion projects? Usually, it’s travel or food writing. Next month, I’m going overseas for 10 days. I won’t get paid very much, but I’m going to have incredible opportunities that I wouldn’t otherwise have. I just have to [plan to] have enough work to carry me through. I just had an editor [reach out with] 10 stories to assign. I told her I could only take on two, but I could help find other writers. It comes back to that confidence piece. I’m much better at saying to editors, “I can’t take this on,” or “I’m away, but I could take this on next month.” How do you manage the stuff like networking and blogging that doesn’t make money? For me, I work out how many actual hours of writing work I do a week [and base my rates on that]. When people want to make $100K per year, that is $8,333 a month, $400 per weekday. But you’re not working eight hours a day for 52 weeks. You have to give yourself breaks. And at least 30% of my time goes to bookkeeping, researching, pitching and blogging. It’s really about planning and keeping control of your time. It’s not sexy, but it makes everything so much easier. You’ve stayed in freelance for 11 years at this point. What makes the hard work worthwhile? If you have a salaried position, you have a cap on what you can earn (see how to start a service business ). I’m not particularly money-motivated, but I can see the direct correlation between the [freelance] work I do and the amount I get paid. I love the flexibility, freedom and variation of freelance. I’ve written about parenting, health, business and education. Now, I’m in travel writing. There are so many opportunities to pursue what you love and to meet interesting people. This interview has been edited for length and clarity.

As a small business owner , you know how important your online brand is to your business. A positive customer perception of your brand can lead to conversion, sales and bookings. But what do you do when a provocative comment makes its way to your website or social media feeds? Do you delete the comment? Argue back? Turn off comments altogether? Or block them? You’ve just been trolled—and you shouldn’t wait to see what will happen next, as it can lead to the internet becoming an unwelcoming and unsafe place. Thankfully Talya Adler, Wix’s online brand management expert, is here to help you develop a plan for dealing with online haters. Learn how to start a business and create a business website with Wix and grow your brand on a platform that protects against cyber threats—DDoS attacks and malware—and offers around-the-clock monitoring. Wix’s website security is fully managed by experts, so you can run your business with peace of mind. What are internet trolls? Before we dive in, let’s get on the same page about what we’re calling a troll. A “troll,” in internet slang, is someone who posts intentionally inflammatory and upsetting statements in online communities, such as social media, comments sections on a website, forums and chat rooms, to provoke unwary victims and delight in their anguish. They borrow their name from the original trolls of Scandinavian folklore. According to Jennifer Beckett , a lecturer in Media and Communications at the University of Melbourne, trolling is “a specific act: throwing bait into the internet water in the form of deliberately provocative statements (not personal attacks, that’s ‘flaming’ ) and waiting for someone to bite.” Why are there internet trolls (and what impact do they have)? Trolling exploded after the advent of the social internet. While the internet doesn’t create trolls, it does give people predisposed to aggressive and unpleasant behavior a place to amplify and make visible their hostility, found an Aarhus University study published in the American Political Science Review . One of the study’s authors, Alexander Bor, tweeted: “...The people hateful on Twitter offend others in face-to-face conversation too.” The researchers, who polled over 8,000 American and Danish people, also identified being a status seeker as another strong characteristic among trolls. Businesses are often plagued with trolls on their social media feeds. For example, in 2019, Coconut-water brand Vita Coco playfully threatened to send urine to a man who trolled them on Twitter for their product's divisive taste. Vita Coco “won” the battle, according to the critic Tony Posnanski. And what started as individuals annoying people and businesses on the internet has turned into a strategic form of digital warfare over the past decade. Coordinated troll armies have played a large role in high-profile harassment cases, ranging from 2014's Gamergate , the 2016 American presidential election , and 2022's Johnny Depp v Amber Heard trial. The Philippines even has a government-sponsored troll army. How to deal with internet trolls While you hopefully never have to deal with a troll problem, it's a small business myth that there's nothing you can do about it. There is a strategic response that can help minimize how it affects your business. In the words of Wix: “Don’t panic. Don’t answer impulsively. Don’t apologize.” While every internet troll case is unique, this workflow can help you figure out your next steps: Reread Research Respond 01. Reread Online communication comes without body language, facial expressions and a tone of voice. Make sure you fully understand what is being said to avoid any misinterpretation. It may be helpful to ask someone else to read the content for a gut check before moving forward. It’s good to check the timing of the posts—especially for small and medium-sized businesses . Perhaps you’re launching a new product/service or hosting a conference. While these seem like normal processes in business, they could become an open call for status-seeking trolls to attack your brand. For example if you’re streaming a live event, you’ll want to monitor in real time the comments coming in. An internet troll could also be fishing you into a spat about a topic far bigger than your business alone, whether it’s for political, cultural or religious reasons. Adler recommends avoiding these types of engagement altogether. Inform yourself about what’s going on in the world and be in tune with discourses taking place around you. “You don’t want to become the next internet meme,” says Adler. 02. Research After rereading the content, investigate the account and their history. You may find that your internet troll’s account has roped in other customer care accounts into online battles. If that’s the case, Adler says to keep your distance and don’t feed the troll. You could also discover that it’s a bot that simply needs to be blocked and reported. However, if a cursory check seems like there’s more to the story, use social network analysis to investigate further into the internet troll. Search their social media accounts to find how big their following is and how extensive it goes across platforms. Are they getting shared or retweeted? Do their posts get commented on and by who? Your next step will depend on how “influential” your troll is and how much damage they can bring to your business. Mega-influencers. These are celebrities with hundreds of millions of followers across the biggest platforms. Macro-influencers. These are influencers that have garnered between 100,000 and 1 million followers. Micro-influencers. These are influencers with a following between 1,000 and 100,000 people. Despite their size, Adler says, these micro influencers are among the most engaged with their audience. Thus their potential impact is higher than a macro-influencer, she adds. Nano-influencers. These are influencers who have fewer than 1,000 followers, but are highly trusted by their audience. Non-influencers. These are regular people who have fewer than 1,000 followers, but don’t have any regular engagement or trust built with their audience. 03. Respond If you’re dealing with a legitimate customer, Adler recommends taking the conversation privately. Ask them for additional information (proof like screenshots) to better understand their case. You’ll want to better understand their grievances in order to solve their issues. If you’re dealing with an influencer trolling you, it may make sense to consult with a PR or brand expert to help you get your response messaging right. And if your business is being accused of misdealings, you may need to go on the defensive. Depending on the severity of the case, you might want to bring in a lawyer to sue . Preventing trolls in the first place At the center of troll prevention is a thorough content moderation strategy. While you could hire someone to monitor content and delete comments as they arise, you can also just choose a website platform that lets you manage which site visitors can comment on your posts in the first place.

There are a lot of ways businesses and teams measure success. You can take a look at your profits month over month, or examine how your business has grown over a set period of time. However, if you want to get a well-rounded overview of how your company is performing in specific areas, then you need to look at KPIs. KPIs, or key performance indicators, can be used by any type of business, from self-employed freelancers to small business owners and companies with dozens of employees. There are many different types of KPIs that can be used across multiple departments and teams. For example, you might create a website and then measure the success of clicks or conversions using KPIs. Alternatively, your HR team can apply them to your onboarding process to see how many employees you’re retaining. Since there are dozens of different KPIs out there, it can be tough to know which ones to focus on if you’re just getting started. Here, we’ve gathered some of the most important KPI examples that you can use for your business. What are KPIs? A key performance indicator is a metric that measures the performance of a business, team, individual, or project. They’re one of the main ways of assessing whether or not you’re meeting your goals or target objectives. KPIs need to be measurable so that you can monitor change over time. In addition, they need to have a distinct goal as well as a clear source of data that can be relied upon for important decisions. This data needs to be looked at often so that you can continuously track your KPIs to see how close you are to your goals. While there are hundreds of different KPIs out there, there’s no need to implement all of them for your business. When looking at the overall performance of your business, stick with around five different KPIs to measure your progress (see business strategy examples to learn more). Then, you can also track more specific KPIs for each department, such as marketing, sales, HR, customer service and development. This will help each department work together towards a more clearly defined goal, while still working towards the overall company targets. KPI examples and definitions These are some of the most common KPIs broken down into industry or department. If you’re starting a business , understanding the types of KPIs available to you is crucial for assessing future success (see business strategy examples ). You might want to use a few of them for each one of your teams, or just select a few important KPIs for your entire business. Sales KPI examples 01. Total Sales Volume: Measures the total volume, in dollars, of sales each month. Create a monthly or quarterly target so that your sales team has a goal, and be sure to adjust it regularly for dips or increases in sales which might occur around seasonal events or holidays. 02. Sales Cycle Length: Taking too long to complete a sale can negatively impact your bottom line and prevent you from reaching your quarterly goals. This KPI helps you measure how long it takes for a sale to be completed from start to finish. 03. Sales By [Metric]: You can break down where your sales are coming from by different metrics, such as region, age, sex, demographic, interests, etc. This helps you see which clients are bringing in the most revenue and which are underperforming. 04. Sales Cost to Volume Ratio: Making a sale is almost never free. A good chunk of your budget is probably going into each sale, with costs like salary or commissions, marketing costs, etc. That’s why it’s important to measure your sales expenditures vs. what your sales team is generating. This will help you see if your sales team is operating efficiently or not. Financial KPI examples 05. Revenue: In and of itself, revenue isn’t a KPI, but depending on your business, there are a few ways to measure this in terms of performance. Calculating your profit minus your costs is one of the main ways companies determine if they’re generating revenue. You should be measuring this KPI regularly by year, quarter and by month. Create a yearly revenue plan where you map out your expectations, then track your revenue over each quarter and month. Next, compare it to your yearly plan to see if you’re meeting your goals or if your initial yearly plan needs to be adjusted to meet more realistic expectations. 06. Free Cash Flow: This metric measures how much you can generate compared to your company’s operation costs. In order to calculate your free cash flow, you need to subtract your capital expenditures from your operating cash flow. This KPI is often used by investors to see if a business is profitable or not. 07. Gross Profit Margin: Get a percentage value of your total sales revenue. This KPI doesn’t look at expenses, but instead focuses mainly on profits. It’s a good yardstick to use when comparing your profits to that of your competitors. 08. Net Profit Margin: This KPI looks at the total percentage of your revenue after you deduct all your expenses, like operating costs, taxes and interest. Net Profit Margin is more helpful for internal comparison of your profits. Marketing KPI examples 09. Traffic: This is a pretty common KPI example. Here, you’re looking at the total number of visitors to your business, whether it’s traffic to your website or visitors in a physical location. You can measure the differences of this KPI over any amount of time, such as by hour of the day, day of the week, or month after month to see when you’re getting the most visitors. 10. Cost Per Lead: Once your traffic is converting into leads, you’ll probably want to know what each lead is costing. You might look at your cost of bringing in traffic or running your campaigns. This is a common KPI in online marketing and it usually measures how many people express interest in your business vs how many people see your ad or campaign. Many popular web analytics tools will allow you to set up this KPI to easily keep track of your progress. 11. Cost Per Phone Call: Sometimes the goal of your advertising campaign is to bring in calls. Calls can either directly be the source of sales or, if not, can be the start of a relationship between a potential customer and a business. When someone calls a business, they are likely very interested in what they have to offer, making cost per phone call a good metric. The complication, however, is that it may be difficult to track which advertisement brought in the call. Consider using a call tracking service to help you determine whether your ad spend was worthwhile. 12. Conversion Rate: A conversion rate takes things a step further than the cost per lead. This KPI measures how many conversions, or sales, you get compared to traffic. For example, if your website sees 1,000 visitors a month and you make 50 sales, your conversion rate is 5%. 13. Time on Site: This is one of those KPI examples that often stumps marketers since it can be tricky to optimize. You want to see how much time visitors are spending on your site before exiting or converting. If they’re leaving your site after only a few seconds, it’s likely that something is wrong with your website performance, usability, relevance, or content. Customer KPI examples 14. Customer Lifetime Value: Customer relationships are important, but it’s necessary to know how much value each client brings to your business. Customer lifetime value calculates how much monetary value you get from a client’s entire history with your company. To calculate this, you need to look at metrics like total purchase values and the number of purchases over time. 15. Customer Acquisition Cost: If you want to measure the effectiveness of your marketing, you need to look at how many clients it’s bringing you and whether it fits into the cost of your campaign. To arrive at this KPI, divide the total number of new clients you have by your acquisition expenditures. 16. Abandon Rate: This is an important metric for a customer support team since it can help you mitigate the number of unsatisfied clients. If clients are calling or chatting and then hanging up or getting disconnected before speaking to a representative, it’s important to understand why. Is your wait time too long? Did they find answers elsewhere? Abandon rates will help you understand your clients better and also optimize your customer support resources. 17: First Contact Resolution: Another important KPI for your customer support team is the rate of first contact resolution. Measure the number of clients who need to reach out to customer support multiple times for the same issue. This will help you understand where your team needs extra training to learn to resolve issues quicker, or where your process needs to be improved to avoid repeat contacts for the same issue. HR KPI examples 18. Employee Turnover Rate: The overall success of your business depends heavily on your employees, so it’s crucial to know how often your team is changing. Calculate the number of employees who have left in a period of time by your total employees. A high rate might mean it’s time to reexamine your onboarding process, employee expectations, or company culture. 19. Revenue Per Employee: This is another common KPI that helps measure efficiency. You want to see how profitable each employee is, so start by calculating your total revenue by your total number of employees. Many investors will ask for this KPI as well since it’s a good indicator of how a company manages costs. 20. Employee Satisfaction: Send out regular surveys or quizzes to understand how satisfied your employees are with your company and their jobs. This can be a challenging KPI to measure accurately, but it will help the health of your business by showing you which employees or teams need attention before they’re unhappy enough to quit and leave you with gaps in your operation. 21. Training Costs: You should be looking at how much you’re investing in each employee’s training. New hires will usually cost more, but there’s also the cost of ongoing training and education. A high rate of training costs isn’t always a bad thing. Investing in your employees can often lead to higher employee satisfaction and more productive workers. Tips for choosing the right KPIs for your business While it’s important to be aware of the many KPI examples, it’s even more important to assess which KPIs will help your business succeed. Not all KPIs will be relevant to every type of business , so take your industry, goal, and your company’s needs into consideration. For starters, ask yourself what you’re trying to achieve with your business. You can break this down by year or quarter to focus on different aspects of your company and use different KPIs. Maybe one quarter you want to pay closer attention to generating more leads, in which case you’d use more marketing KPIs, and then the following quarter you want to turn those leads into sales. Your KPIs should follow your general goals, not the other way around. Here are a few things to keep in mind to help you select the right KPIs to use for your business: Make sure your KPIs directly relate to your goal. If your goal is to boost sales, look at things like site traffic and conversion rates. Focus on a few key metrics. Instead of measuring anything that can be measured just for the sake of it, focus on a handful of KPIs at a time. Only once they’re optimized, move on to a different set of KPIs. Consider what stage your company is in. Are you just starting out? Going to market? Rebranding? Each stage will have a different set of goals and metrics to measure. Stay away from vanity metrics. Some KPIs help your business look good, but don’t really mean much in terms of reaching your goals. Metrics like “likes,” views, or clicks might seem impressive, but don’t mean much in terms of whether or not you’re moving closer to your goal. Choose KPIs that help you move your business forward over ones that only look good on paper. Look at your competitors. There’s nothing wrong with borrowing a set of KPIs from your competitors. If you have a similar business model, products, or services, it can be really helpful to know how you’re performing comparatively.

You can be a seasoned company with an established business plan, or be starting out and create a website for your new venture. Either way, identifying and understanding your competitors at each step of the process can lead to building a better business strategy. This is where a SWOT analysis comes into play. It is a useful tool for making improvements and keeping your marketing goals on track. In this guide, we’ll explain what this method is all about and how to do a SWOT analysis of your own. What is a SWOT analysis? SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats. A SWOT analysis is a strategy used by businesses for measuring and evaluating their overall performance, and that of competitors, in an objective manner. All these factors help business owners make smarter decisions for their company, such as if a venture should grow into a new field or rebrand itself. The first two parameters, strengths and weaknesses, involve internal factors such as your reputation, team, location and intellectual property. These considerations are not necessarily permanent, and can fluctuate over time. It’s within an organization's own control to keep or change them (which can happen for the better or the worse). So, assuming you want to make a positive change, you’re going to need to put forth the effort and time to see that happen. Opportunities and threats are related to external influences such as competitors, market trends, and prices of materials. Unfortunately, these are not within an organization’s control, and therefore you are not able to change them. That said, successful businesses and corporations learn how to work with these factors to their advantage, and also adapt their strategies accordingly in order to compete with others in the field. Why do a SWOT analysis As mentioned earlier, SWOT analysis is a lengthy process that can help different types of businesses draw conclusions by enabling them to see the bigger picture clearly. Once they have obtained valuable data and insight, only then can businesses formulate a clever and strategic plan accordingly. Furthermore, a SWOT analysis forces you to examine your business in new and interesting ways vis-à-vis your strengths and weaknesses. This preparedness enables you to not only be ready for any challenges that might impact your business, but also offers a deeper understanding of potential opportunities or threats within your target market . How to do a SWOT analysis SWOT analysis should be a collaborative and inclusive process, so before you can really dive in, be sure to assemble your partners, stakeholders and any other decision-makers who will bring their ideas to the table. This way you’ll ensure you hear multiple opinions and diverse outlooks that’ll enrich your overall SWOT discussion ahead. Below, we’ll walk through the stages of how to do a SWOT analysis for reviewing both your own company and competitors. For each one, grab a white board, sheet of paper, or another note-taking device. On this, create four sections for each company you’ll analyze. Label the sections with these parts: strengths, weaknesses, opportunities, and threats. And remember that when it comes to this type of analysis, leave out the bias. The more honest you are, the better and more useful your results will be. Steps on how to do a SWOT analysis: In order to get a better sense of what a complete SWOT analysis might look like, we’ve taken the example of a hypothetical massage therapist who is starting a service business. Identify your company strengths Be aware of your weaknesses Recognize business opportunities Understand potential threats Make a business plan 01. Identify your strengths Strengths are the big things that a particular company is doing well, which gives them a competitive advantage in their industry and benefits their customers. For your own business, identifying your strengths can help you leverage these by making them stronger. For competitors, consider their strengths a goal to aim for. Ask yourself, How can I do what they do, but better? or, How can I create my own twist on this idea that outsmarts theirs? Here are a few questions to consider as you begin your SWOT analysis: What are this company’s competitive advantages in the industry? What features do they offer that are unique and valuable? What processes are they excelling in? What draws customers in? Are they a market leader? If so, how did they get here? Is the organization expanding and hiring new employees? What strong assets does the company have, i.e., intellectual property, stakeholders, buildings, etc.? 02. Be aware of your weaknesses These are the aspects of an organization that could use some improvement. During this stage of a SWOT analysis, it’s especially important to be honest with yourself. It might be a bit uncomfortable at first, but if you don’t draw attention to a weakness, there won’t be room for you to make it better. Note that many of the points you analyzed from the strengths above can be addressed in this section as well, but with a reverse meaning. For example, a strength might be “expanding their business and hiring new people,” while a weakness could be “losing employees to competition.” So think about those as options in addition to these kinds of questions: What could this company do better? What processes could be improved? Is this company lacking an established reputation? What is this company struggling with compared to others in the industry? What do customers often complain about? Is the organization losing employees? What assets is the company lacking, from patents to funding to employee positions and more? 03. Recognize business opportunities Owning a business is all about seizing the moment. Opportunities are probably the same for yourself and your competition, if not very similar. Recognizing them is the first step, and taking advantage of them before your competition does is the second. Likewise, you should do so at the determined time that makes the most sense for your business, depending on what stage of development you’re in. Here are more questions for doing a SWOT analysis the right way: What is the latest trend, such as a green initiative to use recycled packaging or working with social media influencers for promotion? What are some upcoming events to take advantage of, such as a trade show, holiday or recent news release? Is there a loophole in your market, such as a cheaper supplier or opportunity to eliminate the middleman? Is there an opportunity to expand to a larger building or better location? Could the business be sold soon? Or on the other hand, could this business buy smaller, local businesses to expand? 04. Understand potential threats These are external factors which can put a business in a negative light. And just like opportunities, threats are often similar for both you and your competitors. However, some threats can be individual to an organization, such as a particularly bad PR scandal from an unhappy customer. It’s extremely important to learn how to mitigate these, and prevent them from turning into larger issues in the future. Although threats come last in the SWOT analysis, it might be a good idea to address them first off paper. Like a small fire, if you don’t act quickly, threats can sometimes cause irreplaceable damage. Here are examples of potential threats: Is a customer expressly unhappy with a particular product or service? Is the market fluctuating, i.e., are prices rising, are consumers purchasing alternatives, etc.? Are there new government regulations to watch out for? What is it that they are doing better? Do some market research to find out. Will new technology become available in the near future that could make this business’s products or services obsolete? Are consumers no longer expressing interest in these services? 05. Make a business plan Now that you’ve laid out the most important components affecting the success of your organization and your competition, you have the tools you need to develop a strategy. This plan will guide you to make improvements in your company, and compete on a level playground with your competition. Consider these five steps in working through your plan: Get feedback on your own SWOT analysis from your employees and other relevant stakeholders. Draw out a plan, which involves using your strengths to counteract your weaknesses, as well as finding opportunities through your threats. If you’re just starting a business , write out these components as a part of your business plan , too. Communicate your ideas to your team members, making sure that everyone is on board and held accountable. Prioritize your action items, starting with the most important factors first. (Perhaps these are your threats if they are urgent matters.) Execute your plan with a business proposal . Introduce the plan in the format of listed action items for your team, making sure to assign a designated person for each topic. As your business continues to grow and evolve, know that this is just a snapshot of a moment in time. Many of these factors are subject to change at a later date. It’s a good idea to come back to this exercise in the future so that you can properly assess where your business stands in your industry and how far along you came.

If you’re anything like me, spending even a few minutes away from your cellphone can feel like you’re missing a limb. With almost 2 billion smart-phone owners worldwide, a strong web presence no longer means having a great looking website alone, but one that functions as well on smaller screens as it does on your desktop. With mobile internet browsing about to surpass time spent on desktop view, smart business owners know that they need to make their website’s mobile view a strong priority. If you’ve got a Wix website, you’re already one step ahead of the game! Thanks to the Wix Mobile Editor , you’ll be able to customize all of the important aspects of your website to ensure that it looks and runs smoothly both on handheld devices and on desktops. Alternatively, you could even transform your website into a mobile app for an even smoother user experience. Here are the steps that you need to take to ensure that your website looks great no matter what type of screen you view it on. Consider the Mobile Mindset Looking to create one of the best mobile websites out there? The first thing to consider is user experience . While you may be building your website with the help of a mouse or trackpad, keep in mind that a large portion of your audience will likely be accessing your pages from a smaller touchscreen. Thankfully, the tech geeks at Wix have taken this into consideration when building the Mobile Editor. By adjusting your Editor’s view to a smaller screen size, complete with a true to scale mobile boarder parameters, the Mobile Editor gives you an accurate idea of what your site will look like in the palm of your site viewer’s hands. When considering responsive vs adaptive design debate, this adaptive solution is a great option for beginners. Mobile-Friendly Menus Your header menu may look great on your desktop site, but shrunk down, that same menu may be hard to grasp onto on-the-go. To make moving along your site easier on a touch screen, the navigation menu on the mobile version of your Wix site has been changed to a more thumb-friendly drop-down menu. Traditional navigation menus aren’t your only option, especially when you’ve got your mobile view in mind. One of the biggest trends in web design right now is using hamburger menus . Another option is to base your page menu on an image grid. The focus on large icons and dramatic buttons look great across all platforms and make moving along both your mobile & desktop pages a breeze. Check out this  Tour Operator template , as well as these additional mobile templates , for some inspiration. Smartphone, Smarter Shopping: A new statistic shows that about 42% of smartphone owners compare item prices on their mobiles while they’re shopping in store. All that information at the tip of your customer’s fingers, means that if your business has a physical location, updating your website often with current pricing and promotions has never been more important. With mobile phones tagging along on shopping trips, you also might want to consider giving your customers a little extra love from your mobile marketing. Consider offering coupons via a QR code that can be easily redeemed right from your customer’s smartphone. You can also offer special email offers on-the-go thanks to Wix's great looking mobile viewing capabilities. eCommerce Business owners are not exempt from investing in mobile-first design . Purchases made by tablets and smartphones are consistently on the rise, meaning that the mobile version of your online store needs to rock! Make sure that all of the important information needed to sink your sale like strong call to action buttons, payment methods and contact forms look crystal clear and are easy to access on the mobile version of your site. Smart Social: Whether you like it or not, odds are that your customers already have their smartphone in the palm of their hands by the time they walk into your business. Take advantage of that mobile access by offering special discounts to customers who help promote your business online. Get your business noticed by giving your fans an incentive to check-in to your location on Foursquare or offer a special discount when they give you a review from Yelp . If your clients are known to take pictures of your great looking goods, let them know that you’ll be happy to share their pics on Instagram. Take advantage of those great looking photos by syncing your Instagram feed onto your website. The constant flow of new image content will look great both on mobile and on your desktop by way of this fully integrated social feed. Learn more about turning your website into an app for even greater functionality.

So, you’ve succeeded in bringing visitors to your website - great! You’ve even managed to turn some of them into paying customers - even better. But how do you now keep your business blossoming? One tried-and-tested method is marketing automation. This technology automates a variety of marketing activities, so you can rest assured that your customers are receiving the attention they deserve. Not only will you provide them with a personalized experience, but your business will also reap the benefits. In fact, out of the 284 million site visitors we tested, we found that the ones who received an automated response were 42% more likely to make a purchase on that website. Whether you already run a fully functioning business or are in the process of finding a professional website builder to bring your vision to life, this guide to marketing automation will explain how this method can greatly benefit your business, and which features you’ll want to use: What is marketing automation? Marketing automation is a platform that enables the automation of marketing tasks across different online channels. Businesses can use it to target users at strategic points throughout their customer journey, sending them automated messages via email, live chat or other modes of communication. While this marketing tool can be implemented across many different channels and campaigns, from social media marketing to landing pages, it’s especially common in email marketing . For example, you can send an automated email to a customer that has just purchased tickets to an event of yours, or follow up with them after the event to ask for feedback. Likewise, you can send automated email drip campaigns to engage new subscribers and drive sales. Marketing automation software, such as a CRM , can be used to make processes within your business run more efficiently, as it reduces the amount of time spent on repetitive tasks. It also lets you provide customers with content that is more personalized and specific to their needs. In turn, this can help you nurture leads, convert website visitors into customers and maintain positive relationships with existing customers. Main uses for marketing automation Whether you own an online store or a fashion blog, your business can benefit from this technique. While the offering varies across platforms, the following marketing automation features are all part of Wix marketing tools: Online stores: Automatically email your customers after they’ve made a purchase, with anything from a receipt, to a thank you note and more. Additionally, if a site visitor has added an item to their cart, but not proceeded to purchase it, you can send them a friendly reminder. By customizing the design of your email and nailing the copy to fit your brand identity , you can build a positive relationship with the customer, without being too forceful. Bookings: If your website enables online scheduling , you can utilize marketing automation to check in on clients that haven’t attended a class or session in a while. This extra bit of personal attention will make them feel valued. And if you want to go a step further, why not treat them to something special once they’ve participated in a certain number of sessions? Events: Hosting a party, conference or concert? If you have an events website, you can win your guests over by sending them automated emails once they’ve purchased a ticket, RSVP’d to an event or been added to a waiting list. Forms: Online forms are a known method of generating new leads. Whether your form encourages visitors to subscribe to your newly started blog , or functions as the main feature of your landing page, make the most out of it using marketing automation. Once a visitor has submitted a form on your site, you can send them an automatic message, welcoming them to your business. Member’s area: Have a special area of your site dedicated to members only? Treat your most loyal customers as VIPs by sending them automated messages once they’ve signed up for the first time, or each time they log in. What’s more, you can set triggers to automatically create a task for yourself or your team members, reminding you to follow up with a phone call, for example. Invoices: When it comes to making purchases online, people like to know exactly how much they’re spending for each item. You can use an invoice generator to keep your customers up-to-date on the status of their payments. After adding relevant details about your business, you’ll be able to create a fully customized invoice that can be emailed to your clients directly. Best practices for marketing automation You may have your email automation strategy down to a tee, but when it comes to marketing automation, there are different aspects to take into account. Here are a few tips on perfecting your automations: Tailor each customer’s experience to make them feel like an individual. Make sure you’re contacting them in the right context to keep it personal. For example, consider sending a welcome email to a new subscriber, or a follow-up message to see how a client is feeling after a yoga class. Keep generating new leads . While marketing automation is great for nurturing existing leads, make sure you’re not abandoning your inbound lead generation strategy (or in other words, the marketing activities you use to promote your website and bring more eyes to it). This way, you’ll keep your options open and grow your leads, while simultaneously tending to the leads you’ve already attained. Define goals that are specific, realistic and measurable. Ask yourself what you set out to achieve through marketing automation. Do you want to increase sales by 20% within the next six months? Or utilize an email marketing campaign to improve customer retention by 10% this year? Once you’re clear on your goals, you’ll be able to check your progress, instead of aimlessly sending out content to leads and customers. Measure your progress by checking your automation statistics. Are people responding better to a certain type of message? Have you noticed specific leads who are more regularly engaged? Or any that haven’t opened your emails at all? Insights such as these can help you adapt your strategy accordingly, to make sure you’re targeting the right prospects and optimizing your efforts by keeping things fresh and relevant. How to access automations on Wix Any marketeer will tell you that having a top-notch website design is one thing, but if you really want to grow your business, you’ll have to do more than that. As well as making use of these Wix marketing integrations , here’s how you can access automations on Wix: Head over to your site’s dashboard . Click ‘Customer Management’ on the menu on the left-hand side. Click ‘Automations’ to reach the marketing automation page . Use one of the recommended templates or create your own automation. You’ll then be asked to set a trigger (the event that initiates the automatic response) and an action (the reaction, for example sending out an email or a live chat message, creating a task for yourself and so on). Once you’ve created your automation, you’re good to go. Remember to analyze the performance of your automations so that you can keep optimizing and successfully growing your business. Marketing Automation FAQ What are examples of marketing automation? Examples of marketing automation include reminder emails, survey and feedback requests, and trigger campaigns that nurture leads throughout the buyer's journey. What is marketing automation good for? The benefits of marketing automation include increased efficiency and productivity, improved lead quality and nurturing, better customer experience and engagement, in-depth analytics, and higher ROI and revenue growth. What is the difference between email marketing and marketing automation? While email marketing is a component of marketing automation, marketing automation extends beyond email marketing to include lead segmentation, lead tracking, social media marketing, campaign management, and reporting. What are the challenges of marketing automation? Potential challenges of marketing automation include choosing the right tool or platform, learning to use it, and the risk of using the software incorrectly.

Search engine marketing, or SEM, has become a crucial part of marketing. As we search online for answers to all kinds of questions and queries, it’s become increasingly important for brands to know how to position their webpages above those of their competitors. If you’re looking to start a business or get found online, the ideal starting point is to create a website . Once you’ve done that you can pursue various avenues for site promotion. Some of the most important tactics to consider are SEO and SEM. While both SEM and SEO have similar goals and seem the same on the surface, they’re actually quite different. Here, we’ll take a deep dive into search engine marketing and look at how it differs from SEO as well as all the different elements that go into it. If you're looking for more advertisement examples, check out our guide. SEM acronyms you should know Before we dive into the topic, we wanted to help make sure that our terminology is clear and understandable. Adding another acronym to your marketing lexicon can seem daunting, so here’s a refresher of a few acronyms you should know in order to get a good grasp on this topic: SEM - search engine marketing SEO - search engine optimization SERP - search engine results page PPC - pay-per-click ROI - return on investment CTR - click-through rate What is SEM? The basics Search engine marketing is the act of using paid ads to increase a webpage’s visibility on SERPs. SEM can also be used as more of an umbrella term that often encompasses other types of digital marketing strategies , such as PPC and SEO. In general though, when we talk about SEM, we’re referring to advertisements and SERP optimization strategies that are paid rather than organic. Since Google is the most popular search engine, a lot of marketers work with Google Ads to create paid ads, but there are some other platforms you can use as well, which we’ll cover below. When you search for a topic on a search engine like Google, you often see text or product ads at the top of the page that is related to your search terms, and then below that, the organic results which are webpages that match your query. The ads at the top are what advertisers pay for. These are the first results a user will see on their SERP, making it a good way for brands to get their products, ads, blog, or promotions in front of an audience. PPC ads help drive conversions by directing traffic from motivated users directly to your website or dedicated landing page, so using SEM is often a preferred way for businesses to advertise online. While you are spending more money on ad clicks as compared with a more organic method of gaining traffic, like SEO, marketers often see a high ROI when using this type of paid online advertising . SEO vs. SEM: What’s the difference? So, if SEM is all about placing ads at the top of a SERP, isn’t SEO the same thing? Well, not exactly. SEO focuses mainly on organic search results, in other words, getting to the top of a SERP without paying for a click. With SEO, websites rank well on search engines by being the most relevant webpage for the user’s query, without spending a penny on the placement. That being said, there’s no reason why you can’t use both SEM and SEO strategies together. In fact, you might get better results by using the two techniques side-by-side instead of focusing all your marketing efforts on only one avenue of traffic. 9 SEM components to get familiar with There are a lot of different parts that make up search engine marketing. In order to ensure that your SEM strategy is most optimized, it’s crucial to have a good understanding of each one. 01. Keyword research The first thing to familiarize yourself with when it comes to working with search engines, whether you’re focused on SEM or SEO, is getting used to keyword research. Keyword research is the process of discovering the terms that online searchers are using that are relevant to your product or business. A keyword isn’t necessarily just one word, but usually, a short phrase that a user would use as their search query. The purpose of keyword research is to discover terms that are related to your business and that users typically use when searching online. If you do your research well, you can match the terms that someone searches for with targeted campaigns and ads and in so doing, gain a better shot of your website appearing on their results page. There are a lot of different tools you can use to conduct keyword research. You can use free tools like Google Keyword Planner or Wordstream’s Keyword Tool , or opt for paid programs like Ahrefs or SEMRush . If you’re just starting out, play around with the free tools until you’re comfortable, and once you want more specific data, opt for a paid research tool. 02. PPC marketing Pay-per-click marketing is when an advertiser pays every time someone clicks on their ad. PPC marketing can cover a number of different advertising directions including some banner ads and, of course, search engine marketing. This type of marketing differs from more static advertising with which you might pay a flat rate for your ad to appear for a specific amount of time, regardless of how many people interact with it. However, PPC is a little more involved than just paying for clicks. If it were that straightforward, brands with higher budgets would dominate by simply dedicating more money to their ads. Instead, PPC platforms like Google Ads, subject ads to an auction where they are vetted before being displayed on a SERP. In this way, more advertisers have a chance of getting their product in front of an audience. 03. Ad structure Depending on the search engine advertising platform you are using, there might be slightly different rules regarding your ad structure. However, generally speaking, SEM ads are composed of headlines, which are bold and easily visible to the searcher, and descriptions which sit beneath the headlines and provide more detailed information. Ads also usually contain a URL to let the searcher understand more about where they will land when they click. There is usually a character limit to all ad components. It is therefore essential that you utilize the limited space allotted to you wisely. Choose actionable words that clearly describe your product or service. Make it clear to the searcher why they should choose your business over the competition. We suggest utilizing CTA s to help get searchers clicking on your ads. 04. Ad auction and set up The auction an ad goes through is an automated process that begins every time a user searches for a query on a search engine. Essentially, the search engine considers numerous factors regarding the available ads for each query, and decides which ads best answer the searcher’s needs. In an auction, the search engine will determine which ads get displayed on the SERP based on a few different factors. For example, Google will pick winners of ad auctions based on the ads’ relevance, maximum bid and what they refer to as an ad’s quality score, or in other words how relevant and clear your ad content is. These factors together determine the chances of your ads showing up on SERPs. In order for advertisers to participate in ad auctions, they have to set up a few parameters. We touch below on setting up your Google Ads account, but generally speaking here are the essentials for getting your ads up and running. First, provide a list of keywords that you would like to generally compete for. Then, you must provide at least one ad that matches those selected keywords as well as set a budget that you are willing to spend for clicks on these specific ads. When making these selections, refer back to your keyword research. You want to ensure that you’re spending your ad budget well and your ads participate in fruitful auctions. Choose keywords that your intended audience is actually searching for so that you don’t bid on clicks that are irrelevant to your brand. This way, searchers that end up clicking on your ads, will be relevant customers or leads for your business. 05. Quality score for ads Your ad’s quality score, or essentially how on target your ad is, is a crucial metric that can be the determining factor of how often your ad gets displayed to the right users. Google takes both quality score and bid into consideration when placing an ad, so even if your bid is significantly higher than your competitors’, if your ad isn’t well written and relevant to the searchers query it might not get displayed as often. This also impacts how much an advertiser ends up paying per click as the stronger their quality score, the lower their bid may need to be in order to rank. A quality score is a rank given out of 10, and of course, the higher your score the better. It is based on three main factors: the expected CTR of a given ad, the relevance of that ad to the query's intent, and landing page experience, or how relevant your landing page is when people click on your ad. Therefore, to improve your quality score, focus on using keywords that are relevant and specific to the page you’re linking to, writing ads that relate to those keywords, and providing informative and pertinent landing pages. To create landing pages that display information clearly and help drive visitors towards conversion, we suggest using a landing page builder . 06. Ad account structure When opening an account on a platform like Google Ads, you’ll need to invest time into setting up your campaigns so that they’re organized and strategized. With Google Ads you have the opportunity to build a structure that ensures that your ads are placed in a thoughtful manner and helps keep your strategy well organized. You can create campaigns that are centered around a certain goal or alternatively a geographic region of your customers. Within your campaigns you’ll be able to set up ad groups which can revolve around a certain theme or type of keyword that you would like to target. Finally, within each ad group sit multiple keywords that you are targeting, as well as ads. These ads will be in line with the goals and keywords selected for your campaign and ad group. You can write individualized ads per ad group, or you can create a general structure for your ad and then substitute in certain themes or keywords to fit the specific ad group in which they are located. In this way you can create targeted ad copy to match specific goals. We also suggest trying multiple ads within each ad group. This can help you match more than one keyword that is placed in that ad group, as well as enable you to test different ad variations. For example, if you own a shoe store, you might want to focus one campaign on winter boots, and then an entirely different one on sandals for summer. The keywords, landing pages, and text you would use for each would be very different. You may also be willing to bid more money on one than the other, making it wise to split these campaigns up. It might seem time-consuming, but by getting your ads organized, you’ll have an easier time managing them. 07. Targeted ads A good strategy when it comes to creating relevant ads is to target them based on the audience you’re trying to reach. If we continue with the shoe store example, it is likely more lucrative to advertise stiletto heels to women than men, so when setting up your ad campaign, you can opt to not show that specific ad to men in order to make the most of your ad budget. There are a number of ways you can target your ads so that they’re seen by the right people, such as: By age: set age ranges to show your ad only to a certain age group. By gender: opt to display your ad only to men or women. By location: if you have a promo in a specific location, you can set your ad to be displayed to people in the same region only. By device: your product might only be relevant to a certain device, like a mobile app download, so set ads to be displayed to users browsing on specific devices. By schedule: set ads to only be displayed between certain hours so you don’t waste ad clicks during hours when you’re not available or the ad isn’t relevant. At first, you might think that you want your ads to be visible to as many people as possible, but the more constraints and targets you set on each ad, the more relevant they’ll become to the users who actually see them, in turn giving you a better ROI. 08. SEM platforms We already mentioned Google a few times here as a popular SEM platform, but there are others you can consider using as well. Here are some of the main SEM platforms you can use: Google Ads: as the largest search engine, it’s a no-brainer that running ads on Google will put you in front of the widest audience and generate a good ROI. Microsoft Advertising: formerly known as Bing Ads, Microsoft Advertising is Google’s main runner-up, and it’s worth investing time and budget into this platform alongside your Google ads. Verizon Media Native: what used to be Yahoo! Gemini, Verizon Media Native is now Yahoo!’s PPC platform and is a great alternative to Microsoft Advertising if you’re looking for a secondary SEM platform aside from Google. 09. Campaign and ad optimization Even after you’ve started to run your ads, you should be constantly monitoring and updating them. Take a look at your campaigns regularly to see how they’re performing and adjust your ad spend, keywords or ad copy accordingly. After some time, you’ll be able to see which keywords and ads are strong performers and which aren’t yielding the results you expected. The ones that are generating more clicks are the ones you should be paying more attention to, both because they’re gaining you more traffic and because you’re spending more on those ads. Once you’re comfortable analyzing your ad metrics and you can pinpoint where you’re succeeding, you can then set negative keywords. These are keywords you’re telling a search engine you don’t want to rank for because they’re irrelevant to your brand and eating up your ad spend budget. You can also narrow down your targets such as demographic or location once you get a better overview of who your audience is and where they’re coming from. How SEM is evolving While search engine marketing has allowed advertisers to create their own ads and optimize their campaigns as they see fit for years, they are now shifting towards a more automatic, AI marketing approach. For example, you can set Google Ads to only display your best performing ads, so you don’t waste your budget on ads that have lower ROIs. Google also provides the option for you to feed the system multiple ad headlines and descriptions and it will automatically combine them for the most ideal ad in any given auction. Another automated option is to give Google the landing page that you would like to lead searchers to, and allow Google to create the ad headlines for you. This is referred to as DSA, or Dynamic Search Ads. With this format, the search engine scans your pages, determines what they are discussing and then automatically creates related headlines to give searchers a true taste of what they are about to experience. These new options can free up time for search engine marketers and have the potential to shift the business going forward.