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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
3.2
Free to install
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Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
Sell OnlineApps for Stores
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Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
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App developed byWix
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3.2 Average Rating

107 reviews
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FR
Freshlanding/ May 21, 2026
Do NOT Install This AppThe wix smart chat app does NOT do everything the old wix chat does. You will lose the ability to be notified on you phone of site visitors and activity. Do not un-install...
(1)
Thank you for your feedback
RE
Readyemployer/ May 20, 2026
it doesn't show on the sitewhat's going on WIX, you quit already?!
WI
team Wix
We’re sorry about this experience. Our team is currently working on this issue. In the meantime, there’s a workaround: installing Smart Chat directly from the App Market inside your dashboard should work correctly. This bug...
(0)
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TH
Thelovemastery/ May 20, 2026
UnavailableProduct is unavailable. What is the same available to download to a new site?
(0)
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RI
Rileyjoes/ May 18, 2026
this never load in i hate it it did not even load
(0)
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MA
Markramos58/ May 15, 2026
bad.. Going backwardsbring back the functionality of the old one
WI
team Wix
Thanks for the feedback. We've added notifications back through automations, and we know they don't fully cover what you had before - we're actively working on improving them. Updates should be coming soon....
(0)
Thank you for your feedback

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