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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
3.6
Free to install
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    • Wix Smart Chat overview

    • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
    • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
    • Track key chat analytics like conversations, visitors, response times, and items shown in chat
    • Get smart recommendations and actionable insights based on your chat conversations
    Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
    Categories
    Communication Chat
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    Availability:
    This app is available worldwide.
    App languages:
    English, 
    Arabic, 
    Bulgarian, 
    Catalan, 
    Chinese, 
    Croatian, 
    Czech, 
    Danish, 
    Dutch, 
    Finnish, 
    French, 
    German, 
    Greek, 
    Hebrew, 
    Hindi, 
    Hungarian, 
    Indonesian, 
    Italian, 
    Japanese, 
    Korean, 
    Latvian, 
    Lithuanian, 
    Malay, 
    Norwegian, 
    Polish, 
    Portuguese, 
    Russian, 
    Slovak, 
    Spanish, 
    Swedish, 
    Tagalog, 
    Thai, 
    Turkish, 
    Ukrainian, 
    Vietnamese
    You can translate all app content displayed on your site into any language.
    Featured in
    Collect Leads, 
    Hipaa Supported Apps, 
    Made by Wix, 
    Popular This Month, 
    Wix Business Solutions
    W
    App developed byWix
    Visit our WebsiteContact us for supportPrivacy Policy

    3.6 Average Rating

    91 reviews
    5
    41
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    16
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    SP
    Spmaagl/ Apr 17, 2026
    Errogenial, porém não funcionou aqui e não diz o motivo... eu tentei de todas as formas configurar mas sem sucesso!
    (0)
    Thank you for your feedback
    AN
    Andrelourencopedro/ Apr 15, 2026
    Simplesmente não funciona. A ideia é boa, porém não funciona nem como um simples chatbot. O app deveria ser desativado até que estivesse minimamente viável para uso. Pois perdemos muito tempo tentando fazer funciona-lo, mas existem...
    (1)
    Thank you for your feedback
    DI
    Dizzyman00/ Apr 15, 2026
    Please fix the following bugsBugs: 1. I updated the chat box text through the editor and published it, but it's still showing the default text on my live site. 2. The old Wix Chat allowed me to show my...
    (2)
    Thank you for your feedback
    PE
    Penzadoesshit/ Apr 13, 2026
    It looks alright.But I just wanted the chat be workable to member-to-member. And have more file support.
    (0)
    Thank you for your feedback
    KF
    Kforkashifkhan786/ Apr 9, 2026
    Old chat was goodi want to reply manually first to my visitors, ai chat should be optional, and there should be both options to select one. so that we can also train ai chat slowly. providing...
    WI
    team Wix
    Thank you for your feedback — and no worries, your message is very clear 😊 You’re absolutely right that having control over manual vs. AI responses is important, especially while you’re still training the...
    (0)
    Thank you for your feedback

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