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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
2.9
Free to install
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Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
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Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
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App developed byWix
Visit our WebsiteContact us for supportPrivacy Policy

2.9 Average Rating

137 reviews
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SE
Seductiveseasons1/ Jul 29, 2026
Chat BotBring back the AI Call Center App
(1)
Thank you for your feedback
RU
Ruthartzi/ Jul 28, 2026
Very bad user journey It's insane that the first step for using it is to INSTALL it, only then, when it's already on my website, to customize the chat flow and all the rest. Annoying.
(1)
Thank you for your feedback
JO
John966647/ Jul 23, 2026
This thing blowwwwwsss
(0)
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NE
Nellatango/ Jul 22, 2026
No translation possibleImpossible to translate any of the chat into another language than English
(0)
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MO
Monkonfort/ Jul 17, 2026
InútilPerdi tempo instalando e configurando o chat, para descobrir ao final de tudo, que ele não aprece no site. É inútil como muitos dos apps disponíveis no Wix, independente do plano pago, só...
(0)
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