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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
3.7
Free to install
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    • Wix Smart Chat overview

    • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
    • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
    • Track key chat analytics like conversations, visitors, response times, and items shown in chat
    • Get smart recommendations and actionable insights based on your chat conversations
    Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
    Categories
    Communication Chat
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    Availability:
    This app is available worldwide.
    App languages:
    English, 
    Arabic, 
    Bulgarian, 
    Catalan, 
    Chinese, 
    Croatian, 
    Czech, 
    Danish, 
    Dutch, 
    Finnish, 
    French, 
    German, 
    Greek, 
    Hebrew, 
    Hindi, 
    Hungarian, 
    Indonesian, 
    Italian, 
    Japanese, 
    Korean, 
    Latvian, 
    Lithuanian, 
    Malay, 
    Norwegian, 
    Polish, 
    Portuguese, 
    Russian, 
    Slovak, 
    Spanish, 
    Swedish, 
    Tagalog, 
    Thai, 
    Turkish, 
    Ukrainian, 
    Vietnamese
    You can translate all app content displayed on your site into any language.
    Featured in
    Collect Leads, 
    Hipaa Supported Apps, 
    Made by Wix, 
    Popular This Month, 
    Wix Business Solutions
    W
    App developed byWix
    Visit our WebsiteContact us for supportPrivacy Policy

    3.7 Average Rating

    87 reviews
    5
    41
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    3
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    KF
    Kforkashifkhan786/ Apr 9, 2026
    Old chat was goodi want to reply manually first to my visitors, ai chat should be optional, and there should be both options to select one. so that we can also train ai chat slowly. providing...
    WI
    team Wix
    Thank you for your feedback — and no worries, your message is very clear 😊 You’re absolutely right that having control over manual vs. AI responses is important, especially while you’re still training the...
    (0)
    Thank you for your feedback
    DA
    Danialarifmalik/ Apr 5, 2026
    Please add Wix Smart Chat support for Wix Harmony sites!Wix Smart Chat looks great, but it's not supported on Wix Harmony sites. The app is unavailable and can't be added. Please add support for Harmony soon, it's the modern editor and many...
    WI
    team Wix
    Thank you for your feedback — we really appreciate it. Supporting Wix Smart Chat on Wix Harmony is one of our top priorities. Our dev team is actively working on bringing this support, and...
    (2)
    Thank you for your feedback
    SI
    Simonelopresti/ Apr 4, 2026
    Non è utilizzabileHanno rimosso tutte le funzionalità di Wix Chat ora non arrivano più le notifiche, non è possibile far comparire le chat ed inserire il pulsante per avviare la chat su whatsapp direttamente dalla...
    WI
    team Wix
    Grazie per il tuo feedback — capiamo quanto queste funzionalità siano importanti. Notifiche live — arriveranno presto, stiamo già lavorando per reintrodurle. Integrazione/pulsante WhatsApp — è una funzionalità che stiamo considerando di riportare. Puoi vedere...
    (0)
    Thank you for your feedback
    NA
    Nanamegamail/ Apr 4, 2026
    High Cost came with Low Efficiency
    WI
    team Wix
    Thank you for your feedback. We’d be happy to learn more about what you experienced regarding the efficiency, so we can better understand the issue and continue improving the product.
    (0)
    Thank you for your feedback
    TO
    Topfinancialagency/ Apr 2, 2026
    TerribleIt's not trainable. Keeps sending random poor information in chat. Old Manual Chat was better
    WI
    team Wix
    Thank you for your feedback — we understand how frustrating this can be. From what we see, this issue happens when you adding links directly inside the training content. When using “Train the AI,”...
    (1)
    Thank you for your feedback

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