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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
2.7
Free to install
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Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
Sell OnlineApps for Stores
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Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
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App developed byWix
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2.7 Average Rating

161 reviews
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NC
Ncompton32/ Oct 29, 2026
Slows down my siteAfter optimizing as best we could for our page to increase speed we finally made the decision to just cut this app. From our audit - "Chat with AI widget: 1.28 MB...
(0)
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DE
Dewangancommunity/ Oct 27, 2026
Wix automations is not supported by this appOld wix chat supports wix automations but this app does not. Also, some theme customizations for chat widget is not there which could have made it looked polished like old chat. If you...
(1)
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BU
Burgerdiscoclub/ Oct 22, 2026
not workingTo early to make this an available to users option. very unstable and inaccurate. our site is about a music club restaurant and uses events calendar app for music parties. if some one...
(1)
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KE
Keyeicon/ Oct 19, 2026
Better AI Chat BotThis one is a huge improvement from the previous Wix Chat Bot. No complaints here. Need help with AI integration on your Wix website? Head over to keyeicon.com for a free quote.
(0)
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DA
Danilobazovic/ Oct 14, 2026
Its pretty goodI like it but it says for other people it says to communicate with me (cause I'm owner) at a different website that doesn't exist.
(1)
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