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Google Workspace – Customer Agreement
By clicking the "Submit Purchase" button and/or purchasing Google Workspace and/or any add-ons to Google Workspace (“Add-ons”, and each a “Service” or, in plural, “Services”) you approve your consent to the following terms and conditions that constitute an agreement between you and Wix (“Agreement”).
This Agreement applies in addition to, and does not replace, the Wix Terms of Use, available at: https://www.wix.com/about/terms-of-use (the “Wix Terms of Use”), which also governs your use of the Services. Capitalized terms used but not defined herein have the meaning ascribed to them in the Wix Terms of Use. In the event of any conflict between this Agreement and the Wix Terms of Use, this Agreement shall prevail solely with respect to your use of the Services.
1. Provision of the Services
Wix offers Google Workspace and/or certain add-ons to Google Workspace. Google is the creator, maintainer, and operator of the Google Workspace services and the various add-ons. Wix has been appointed by Google to offer these services and to assist users with issues related to their use. As part of its role in offering these services, Wix may carry out specific actions, such as the collection of subscription fees, and may be granted certain administrative access to your Google application accounts.
In order to ensure that you do not experience any interruption or loss of Services, the Services are set to automatically renew, by default. Unless you turn-off the auto-renewal option of a Service you want to discontinue, such Service will automatically renew upon the end of the applicable Service period, for the same term then-currently in place for the Services, and at the then-current price for the Services (which may be higher or lower than the previous price for the Services). To learn how to disable the auto-renewal option, please click here: https://support.wix.com/en/article/google-workspace-turning-off-auto-renewal-for-a-business-email.
Wix will attempt to charge your payment method on file, for the renewal fee payable for a Service, within up-to 30 days prior to the expiration date of the relevant yearly Service, and extends the Service period for an equivalent period as the original period. Wix will also endeavor to provide you a notice at least 30 days prior to the renewal date.
In the event of failure to collect the fees owed by you for a Service, we may in our sole discretion (but shall not be obligated to) retry to collect such amount at a later time, and/or suspend or cancel your Service, without further notice. In the event that Wix is unable to charge all fees through your provided payment method or if Wix receives notification of a chargeback, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your selected payment method, Wix may pursue all available lawful remedies to obtain payment, including immediately suspending or canceling the Services provided to you. Automatic renewal of a Service will not be effective until applicable payment is final.
You are solely responsible for ensuring that the payment method you have on file with Wix is current and valid. By entering into this Agreement, You acknowledge the automatic renewal terms of your Service as indicated herein and you authorize Wix to charge the applicable fees to your authorized method of payment until you disable the auto-renewal option.
You understand and agree that if Wix is not able to charge you for the Google Workspace services, then Wix will have the right to suspend or cancel your use of any Add-on Services, and it may provide you a pro-rata refund based on your actual use up to such time for the remaining period of the subscription.
IT IS HEREBY MADE CLEAR THAT YOU ARE SOLELY RESPONSIBLE FOR ENSURING THE SERVICES ARE RENEWED. WIX SHALL HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY IN CONNECTION WITH THE RENEWAL AS DESCRIBED HEREIN, INCLUDING, BUT NOT LIMITED TO, ANY FAILURE OR ERRORS IN RENEWING THE SERVICES.
2. Commercial Terms of Service
The commercial terms for the use of the Services, including the fees, the payment terms and the refund policy shall all be as set forth on the Wix website. Such terms may change from time-to-time.
If, when you purchased the Services, you received a free trial, then you’ll enjoy the free-trial period at no charge, beginning from your purchase date. At the end of the trial period, unless you choose to cancel before it ends, your Service will be seamlessly renewed for the term you selected during purchase, and the mentioned fee will be charged. We strongly recommend that you carefully review all purchase details prior to subscribing for Services, and ensure that such Services meet your specific needs and requirements.
You are recommended to review the terms before any renewal of the Service.
3. Compliance with Policies
Since the Services are developed by Google, the use of the Services is subject to the standard Terms of Service of Google and the Google Workspace &Cloud Identity Acceptable Use Policy (together the "Google TOS"). Upon your first log in to the Services, the Google TOS shall be presented to you. Please read them and make sure you fully understand their terms. By accessing and/or using any of the Services, you approve your full consent to the Google TOS (as may be amended from time-to-time).
You understand that if you violate any of these terms or if you do not timely pay for the Services (or any renewal period), Wix may suspend or terminate your account.
In addition, as any other service or application offered by Wix to its users, the use of the Services is governed by applicable Wix policies, including the Wix Terms of Use and its Privacy Policy ("Wix Polices"). In the event of any contradiction between this Agreement and the Wix Policies or the Google TOS, the terms of this Agreement shall prevail.
4. Support Services
You are aware of the fact that Google follows the standard Google Workspace Service Level Agreement (“SLA”) in relation to the Service, and Wix shall carry out any reasonable specific actions it can in relation to your subscription to the Services.
5. Back-Ups
You acknowledge that Wix will not back up data stored on any Services (or any other independent applications), and that Wix will not be able to restore or recover any data or documents that are deleted from such applications. You are recommended to maintain the integrity of your data files, including performing regular back-ups. You should not rely on Google or Wix to back-up your data.
6. Delicate Information
You shall not send or store confidential or restricted information through the Service. Neither Wix nor Google shall have any responsibility for a leak of such information stored or sent via the Service.
7. Suspension of Account
In the event or if you are in violation of any Wix Policies or if for any other reason your account with Wix is suspended or terminated, your account with Google for the Services may be suspended and/or terminated as a result. In such event you shall be provided the ability to continue the use of the Services, if possible, by entering a new and separate direct engagement with Google (or any other Google reseller) directly. In such an event, Wix shall not have any responsibility for any loss of data stored by you on the Service.
8. Liability
You acknowledge that the Services are developed, and operated by Google, and Google supports the Services according to its SLA. Wix will, however, offer assistance and support your use of the Services within the scope of its own capabilities where possible.
9. Modifications
This Agreement, the Google TOS, the SLA and the Wix Policies may be changed from time to time without notification. You should review this Agreement (as posted on the Wix website) and all of the policies periodically to ensure you remain in compliance.
ADDENDUM A - ADDITIONAL TERMS FOR USERS WHO HAVE NOT CONNECTED A CUSTOM DOMAIN TO THEIR WIX WEBSITE
This Addendum to the Agreement applies solely to users who have not connected a custom domain to their Wix website. In the event of any conflict between this Addendum and the Agreement, the terms of this Addendum shall prevail with respect to its subject matter.
1. Your Google Workspace account and email address are provisioned as a sub-account under a domain owned, controlled, and operated by Wix (the “Wix Parent Domain”), for example, in the format yourname@WixParentDomain.
2. Other customers who purchased their Google Workspace account from Wix may also have their sub-accounts under the same Wix Parent Domain, and actions taken by such other customers (including conduct that results in spam complaints, blocklisting, or deliverability issues affecting the Wix Parent Domain) may impact the deliverability of emails sent to or from your sub-account.
3. The Wix Parent Domain is and remains the exclusive property of Wix. You do not acquire any right, title, interest, license, or goodwill in or to the Wix Parent Domain.
4. Wix may, at any time and in its sole discretion, replace the Wix Parent Domain, or migrate your sub-account under it, to another Wix-owned domain. Wix may exercise this right for any reason, including but not limited to abuse, fraud, complaints, blocklisting, deliverability or security issues, regulatory or court orders, or any other business or operational needs. Wix will use commercially reasonable efforts to provide advance notice of domain changes, except where circumstances require immediate action in Wix's sole discretion.
5. In the event of any domain change:
(a) Your email address and any other sub-account identifiers associated with the Wix Parent Domain will change accordingly. Wix will use commercially reasonable efforts to promptly notify you of any such change.
(b) Your Google Workspace services and all data, including existing emails in Gmail, will remain accessible to you and will not be affected.
(c) New emails sent to your previous email address will not be delivered. You are solely responsible for updating any third parties, accounts, contacts, marketing materials and systems that reference your prior email address.
THE SERVICES ARE NOT INTENDED FOR USE AS A PERMANENT OR STABLE EMAIL IDENTIFIER, AND YOU SHOULD NOT RELY ON THE WIX PARENT DOMAIN OR YOUR GOOGLE WORKSPACE EMAIL ADDRESS FOR SUCH PURPOSES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WIX NOR GOOGLE HAS ANY LIABILITY ARISING FROM OR IN CONNECTION WITH ANY CHANGE TO YOUR SUB-ACCOUNT OR THE WIX PARENT DOMAIN.
6. In addition to, and without limiting, Wix's rights under Section 7 of the Agreement, Wix may also, at any time and in its sole discretion, with or without prior notice, suspend or terminate the Services, in response to: (i) any act or omission by you, including, without limitation, any actual or reasonably suspected fraud, abuse, security incident, deliverability or blocklisting issue, non‑payment or chargeback, or any other matter arising from or attributable to your use of the Services or your conduct; and/or (ii) any legal, regulatory or administrative action, demand, inquiry or process relating to your use of the Services or your conduct. Wix is not obliged to refund any Fees paid for the Services if your account is suspended or terminated pursuant to this Section 7, except as required by applicable law.