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Wix Smart Chat

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Support visitors 24/7 with AI and manual chat
3.4
Free to install
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Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
Sell OnlineApps for Stores
Design ElementsSearch
Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
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App developed byWix
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3.4 Average Rating

100 reviews
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26
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Adoaxo/ May 5, 2026
It's a horrible chat.This chat no longer notifies you when someone new visits your website, and it has multiple bugs! Don't waste your time downloading it. Instead of improving, they're going backwards.
(2)
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JO
Josephineermel2/ May 5, 2026
no more live notification about visitorsthat totally sucks and only with AI... Not learning, no interaction with my clients. Miss my notifications and the way I could see how my marketing is being taken. VERY unhappy with this.
(3)
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LA
Lailanigibson/ May 1, 2026
Terrible updatestopped allowing notifications for live visits
(2)
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CH
Christy3353/ Apr 29, 2026
terribledoes not listen to prompts, constantly repeats same questions without learning.
(1)
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BY
Byronthomasartdesign/ Apr 29, 2026
No more 'Live Site Visitor' notifications and no more initiating 'Wix Chat'The development team should be fired. Do you know how many WIX customer businesses have been disrupted due to this low IQ planning? Before rolling out a new app, you make sure the...
(6)
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