Turn visitors into customers and boost sales with Al recommendations
Train the Al chat to answer questions the way you want it to
Provide 24/7 chat support to visitors or take over the conversation at any time
Allow the Al to offer visitors products and services when you can't be there
Wix Al Site Chat integrates seamlessly with your Wix website to revolutionize the experience of your customers. It quickly scans your site to understand your business and help you attend to the needs of your customers at all hours. With the chat, customers can get answers to their questions, and be referred to site pages and suggested products or services.
It's important to note that this app is based on an Al system, so it uses any public data, including personal information that's presented on your site. It may generate and present inaccurate or misleading information to your site visitors and members. Wix assumes no liability for these generated results.
Before activating the chat, you should test and train it from the dashboard, asking it any questions your visitors might have and correct the responses so it knows how to behave in different situations. You can view past and live conversations in your inbox, set hours to match your availability, and provide a contact form to get back to customers. You can also customize the chat's design to match your style. Leverage the power of Al, save time and elevate your business to new heights.
One of their first users, after two years abandoning shipTwo years ago the Wix AI Chat started slow and clunky, then grew into something that was astonishingly good at providing the right answers. We trained and trained the bot, until about 4...
(6)
Thank you for your feedback
RS
Rstacey53/ Jan 8, 2026
Unpredictable and Not UseableI wanted this app to work, however the lack of consistency in its responses and the limited effectiveness of its rules made it impractical for production use. We removed it from our site...
(1)
Thank you for your feedback
AZ
Azmiathas/ Dec 29, 2025
Disaster! Disaster!
WI
team Wix
We’re sorry to hear this. If you’re willing to share what went wrong, it would really help us understand the issue and improve the product for everyone.
(2)
Thank you for your feedback
TP
Tpseager/ Dec 21, 2025
This is badThe Wix AI Chat has been undergoing revisions that make it unreliable and unpredictable. Hours spent training a prior version can be made obsolete by any upgrade that changes the algo you...
WI
team Wix
Thank you for the feedback. We understand how frustrating it is when updates impact trained behavior and brand voice.
We’re currently investigating this issue to understand what caused the change and how to prevent...
(4)
Thank you for your feedback
AL
Alexfacilitato1/ Dec 19, 2025
No mobile visibilityThe chat is great! Unfortunately I cannot find it on our mobile version at all. It appears only on the desktop version. What should I do?
WI
team Wix
Thanks for the feedback - glad to hear you like the chat!
On mobile, the chat is shown via the Quick Action Bar (QAB). To enable it, please open your site in the Editor,...
(3)
Thank you for your feedback
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