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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
2.9
Free to install
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    • Wix Smart Chat overview

    • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
    • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
    • Track key chat analytics like conversations, visitors, response times, and items shown in chat
    • Get smart recommendations and actionable insights based on your chat conversations
    Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
    Categories
    Communication Chat
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    Availability:
    This app is available worldwide.
    App languages:
    English, 
    Arabic, 
    Bulgarian, 
    Catalan, 
    Chinese, 
    Croatian, 
    Czech, 
    Danish, 
    Dutch, 
    Finnish, 
    French, 
    German, 
    Greek, 
    Hebrew, 
    Hindi, 
    Hungarian, 
    Indonesian, 
    Italian, 
    Japanese, 
    Korean, 
    Latvian, 
    Lithuanian, 
    Malay, 
    Norwegian, 
    Polish, 
    Portuguese, 
    Russian, 
    Slovak, 
    Spanish, 
    Swedish, 
    Tagalog, 
    Thai, 
    Turkish, 
    Ukrainian, 
    Vietnamese
    You can translate all app content displayed on your site into any language.
    Featured in
    Collect Leads, 
    Hipaa Supported Apps, 
    Made by Wix, 
    Popular This Month, 
    Wix Business Solutions
    W
    App developed byWix
    Visit our WebsiteContact us for supportPrivacy Policy

    2.9 Average Rating

    138 reviews
    5
    39
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    15
    3
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    2
    25
    1
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    RE
    Rebuildyourlaugh/ Mar 6, 2026
    ednice work
    (0)
    Thank you for your feedback
    SA
    Sashagim/ Mar 2, 2026
    I like it
    (0)
    Thank you for your feedback
    MG
    Mgmtgs/ Jan 13, 2026
    One of their first users, after two years abandoning shipTwo years ago the Wix AI Chat started slow and clunky, then grew into something that was astonishingly good at providing the right answers. We trained and trained the bot, until about 4...
    (44)
    Thank you for your feedback
    RS
    Rstacey53/ Jan 8, 2026
    Unpredictable and Not UseableI wanted this app to work, however the lack of consistency in its responses and the limited effectiveness of its rules made it impractical for production use. We removed it from our site...
    (13)
    Thank you for your feedback
    AZ
    Azmiathas/ Dec 29, 2025
    Disaster! Disaster!
    WI
    team Wix
    We’re sorry to hear this. If you’re willing to share what went wrong, it would really help us understand the issue and improve the product for everyone.
    (11)
    Thank you for your feedback

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