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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
3.2
Free to install
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Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
Sell OnlineApps for Stores
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Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
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App developed byWix
Visit our WebsiteContact us for supportPrivacy Policy

3.2 Average Rating

110 reviews
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35
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TE
Tenrocktubo/ May 23, 2026
non lavora come la versione precedenteLa funzione delle notifiche dei visitatori non funziona regolarmente . Ho impostato tutti i parametri più volte ma non ho risolto nulla. Ridateci wix Chat
(0)
Thank you for your feedback
AR
Arknomaly/ May 22, 2026
DO NOT UPGRADE!!I upgraded as Wix chat was going to be discontinued and I CAN'T GET IT BACK! Once you delete it, you cannot restore it!! It has MAJOR bugs!! And that's for a webpage...
WI
team Wix
Thank you for the detailed feedback — we understand how frustrating this experience has been. A few quick updates regarding the issues you mentioned: 1 - The old Wix Chat can still be restored using...
(0)
Thank you for your feedback
KA
Kathydehass/ May 22, 2026
???What is going on? Has this "bug" issue been fixed yet by now? It's been 6 days since the first person brought up the issue here.
(1)
Thank you for your feedback
FR
Freshlanding/ May 21, 2026
Do NOT Install This AppThe wix smart chat app does NOT do everything the old wix chat does. You will lose the ability to be notified on you phone of site visitors and activity. Do not un-install...
WI
team Wix
Thank you for your feedback — we understand how important live visitor notifications are for small businesses. The good news is that live visitor notifications were recently brought back to Smart Chat, following feedback...
(3)
Thank you for your feedback
RE
Readyemployer/ May 20, 2026
it doesn't show on the sitewhat's going on WIX, you quit already?!
WI
team Wix
We’re sorry about this experience. Our team is currently working on this issue. In the meantime, there’s a workaround: installing Smart Chat directly from the App Market inside your dashboard should work correctly. This bug...
(0)
Thank you for your feedback

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