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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
3.8
Free to install
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    • Wix Smart Chat overview

    • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
    • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
    • Track key chat analytics like conversations, visitors, response times, and items shown in chat
    • Get smart recommendations and actionable insights based on your chat conversations
    Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
    Categories
    Communication Chat
    Sell OnlineApps for Stores
    Design ElementsSearch
    Availability:
    This app is available worldwide.
    App languages:
    English, 
    Arabic, 
    Bulgarian, 
    Catalan, 
    Chinese, 
    Croatian, 
    Czech, 
    Danish, 
    Dutch, 
    Finnish, 
    French, 
    German, 
    Greek, 
    Hebrew, 
    Hindi, 
    Hungarian, 
    Indonesian, 
    Italian, 
    Japanese, 
    Korean, 
    Latvian, 
    Lithuanian, 
    Malay, 
    Norwegian, 
    Polish, 
    Portuguese, 
    Russian, 
    Slovak, 
    Spanish, 
    Swedish, 
    Tagalog, 
    Thai, 
    Turkish, 
    Ukrainian, 
    Vietnamese
    You can translate all app content displayed on your site into any language.
    Featured in
    Collect Leads, 
    Hipaa Supported Apps, 
    Made by Wix, 
    Popular This Month, 
    Wix Business Solutions
    W
    App developed byWix
    Visit our WebsiteContact us for supportPrivacy Policy

    3.8 Average Rating

    80 reviews
    5
    40
    4
    15
    3
    8
    2
    5
    1
    12
    Sort by:
    TO
    Totallymath33/ Mar 30, 2026
    Bring back Wix Chat!!I am currently trying to make a social media app with direct messaging, and I cannot do that due to this crappy new update..
    (0)
    Thank you for your feedback
    DE
    Denkwise/ Mar 30, 2026
    Live site visitor notifications removedThis app that doesn’t support the ‘live site visitor notifications’. ‘Wix Chat’ app is no longer available.
    (1)
    Thank you for your feedback
    NI
    Ninacreativedesigns/ Mar 27, 2026
    Went from GREAT to HORRIBLEI got a new iphone and redownloaded the app. NOW i do not get sit visitors like i did before. The new update sucks!!! please switch it back.
    WI
    team Wix
    Thank you for your feedback — we’re sorry to hear about your experience. It’s not fully clear to us what part of the product this relates to. The recent Smart Chat update focuses on...
    (0)
    Thank you for your feedback
    SA
    Sara7633/ Mar 27, 2026
    Cannot Disconnect it
    WI
    team Wix
    Thank you for your feedback. We checked your case, and it looks like Smart Chat is currently not installed on your site, which means the uninstall was successful. If you’re still experiencing anything unexpected, please...
    (1)
    Thank you for your feedback
    LI
    Lizashton1902/ Mar 26, 2026
    Its very poor and disappointing you would launch something so unreliable
    WI
    team Wix
    Thank you for your feedback — we’re sorry to hear this was your experience. If you’re open to sharing more details about what didn’t work, it would really help us understand the issue and...
    (0)
    Thank you for your feedback

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