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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
3.9
Free to install
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    • Wix Smart Chat overview

    • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
    • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
    • Track key chat analytics like conversations, visitors, response times, and items shown in chat
    • Get smart recommendations and actionable insights based on your chat conversations
    Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
    Categories
    Communication Chat
    Sell OnlineApps for Stores
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    Availability:
    This app is available worldwide.
    App languages:
    English, 
    Arabic, 
    Bulgarian, 
    Catalan, 
    Chinese, 
    Croatian, 
    Czech, 
    Danish, 
    Dutch, 
    Finnish, 
    French, 
    German, 
    Greek, 
    Hebrew, 
    Hindi, 
    Hungarian, 
    Indonesian, 
    Italian, 
    Japanese, 
    Korean, 
    Latvian, 
    Lithuanian, 
    Malay, 
    Norwegian, 
    Polish, 
    Portuguese, 
    Russian, 
    Slovak, 
    Spanish, 
    Swedish, 
    Tagalog, 
    Thai, 
    Turkish, 
    Ukrainian, 
    Vietnamese
    You can translate all app content displayed on your site into any language.
    Featured in
    Collect Leads, 
    Hipaa Supported Apps, 
    Made by Wix, 
    Popular This Month, 
    Wix Business Solutions
    W
    App developed byWix
    Visit our WebsiteContact us for supportPrivacy Policy

    3.9 Average Rating

    76 reviews
    5
    39
    4
    15
    3
    8
    2
    5
    1
    9
    Sort by:
    LI
    Lizashton1902/ Mar 26, 2026
    Its very poor and disappointing you would launch something so unreliable
    (0)
    Thank you for your feedback
    AR
    Architectural-glaz/ Mar 26, 2026
    Very disappointed Very disappointed that the ‘live site visitor notifications’ have stopped as they removed the ‘Wix Chat’ app and replaced it with this app that doesn’t support that feature.
    (1)
    Thank you for your feedback
    IS
    Isystevenson1/ Mar 23, 2026
    WIX Smart Chat is not Smart!Prices were updated for our products. Customers were given the old prices!
    (0)
    Thank you for your feedback
    RE
    Rebuildyourlaugh/ Mar 6, 2026
    ednice work
    WI
    team Wix
    Thanks so much for the kind words — really appreciate it! 😊
    (0)
    Thank you for your feedback
    SA
    Sashagim/ Mar 2, 2026
    I like it
    WI
    team Wix
    Thanks for the feedback — glad to hear you like it! 😊
    (0)
    Thank you for your feedback

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