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EU Withdrawal Button logo

EU Withdrawal Button

By
Comply with EU withdrawal rules 2023/2673 2026
5.0
Free

EU Withdrawal Button overview

  • Adds the EU withdrawal button the law requires — no code, no setup
  • Ready-made withdrawal form: popup or own page, in 7 languages
  • Auto-loads the real order items from order number + email
  • Track every request and auto-email the customer and your team
The EU withdrawal button (German: Widerrufsbutton) comes from Directive (EU) 2023/2673, which added Article 11a to the EU Consumer Rights Directive. It has applied across the EU since 19 June 2026. If you sell to consumers in the EU through your site and your contracts carry a statutory right of withdrawal, shoppers must be able to withdraw as easily as they bought — no emailing you, no digging through your terms. What the law actually asks for A clearly labelled withdrawal function, easy to find, available throughout the entire withdrawal period — not just once at checkout A two-step flow: the shopper states their intention to withdraw, then confirms on a separate step An acknowledgement of receipt sent on a durable medium, typically email, confirming only that you received the request A note in your pre-contractual information telling shoppers the function exists and where to find it Why it's worth getting right Miss any of it and the 14-day cooling-off period can stretch to 12 months and 14 days per contract. Several member states add fines of up to 4% of annual turnover on top.
Categories
Sell OnlineApps for Stores
Availability:
This app is available worldwide.
App languages:
English, 
Dutch, 
French, 
German, 
Italian, 
Japanese, 
Spanish
You can translate all app content displayed on your site into any language.
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App developed byJanova
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5.0 Average Rating

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SA
Saatchiart/ Sep 8, 2026
Großartige und nützliche App!Die App funktioniert einwandfrei und ist sehr einfach zu bedienen.
(0)
Thank you for your feedback
AS
Asos123/ Aug 14, 2026
Great App & Excellent SupportThe support team is very helpful and responsive. They solved my issue quickly and professionally. The app works great and has been a really positive experience. Highly recommended!
JA
team Janova
Thank you for taking the time to share your positive experience! We're glad our team could help you out promptly.
(0)
Thank you for your feedback
DE
Demo-pamper/ Aug 6, 2026
Easy to Install and Fully EU CompliantThis app was incredibly easy to install, fulfills the EU withdrawal directive, and made it easy for a technophobe like me to get everything set up. It works exactly as expected and saved...
JA
team Janova
Thank you for sharing your experience. Should you ever need any assistance in the future, feel free to contact us.
(0)
Thank you for your feedback

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