How to Keep Customers Updated about Your Business: Webinar Recap

How to Keep Customers Updated about Your Business

Building a loyal customer base is even more important these days. Communicating with your customers is the first step, showing you value their needs while addressing yours as a business owner.

Simplify customer communications and management for your business with Forms, Chat, Inbox and Email Marketing by Wix. Create and manage professional relationships with these Ascend Business Tools—from a single dashboard.

Wix Forms

It's important to keep your customers in the know during uncertain times. With Wix Forms, visitors can contact you right from your website.

Collect the information you need from your customers, like an email, phone number or payment info. This helps you learn about them and how to provide a better customer experience. A form also lets you share useful information on the spot.

An eye-catching and colorful form invites visitors to engage. Choose any template and customize to match your site's look and feel.

Wix Chat

Make it easy for customers to reach out to you. Chat lets customers get an immediate response to their questions while browsing your site. Use auto-greetings to inform customers of recent updates, even when you’re offline. Schedule your online hours so you don’t leave people hanging and set up your lead capture form to engage visitors while you’re away.

Wix Inbox

Save time by having all your business communications in one place. No need to switch between platforms to manage your customers’ questions. Wix Inbox seamlessly connects to your site and other accounts, like your email and social media.

Email Marketing

Keep your customers updated about your new online products or services, working hours and more with Email Marketing. Get professionally designed email templates that are ready to go. Send business updates from anywhere with the Wix mobile app. Send targeted emails to active customers and optimize your campaigns with insightful analytics.

Keep your customers informed and provide better service with Ascend by Wix.

To learn more about each tool's features, watch this webinar:

Tamar Nevo

Tamar Nevo

Head of Product, Wix eCommerce

Tamar has spent over a decade in product leadership with dynamic B2C companies, and is an established innovator in the field of eCommerce. As the head of product for Wix eCommerce, Tamar builds the tools that enable over 700k online stores worldwide.

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