Hi Jenny,
I hope you're well. I wanted to clarify that our team wasn't the original designer of your site; we were brought in to address a few issues left by your previous designer, all of which have been resolved.
We've reached out several times, and it seems this review might have been intended for someone else. Regarding the hacking and billing issues with your Wix account, these are matters that Wix needs to address. However, we're more than happy to help coordinate with Wix support on your behalf.
Please feel free to respond to my email or call me anytime.
Best regards,
Justin...