Sorry to hear that you felt that way. Before I started, I requested materials from you, including colors, fonts, inspirational sites, etc. to better understand your style preference. Nothing was provided to me. I redesigned the site with simplicity in mind. You didn’t like it, so I offered to start again. I provided you with other sites for inspiration and direction. You chose a site that you liked and asked me to replicate it, which I did. The images I had to work with were lo-res and I had to make due. When I presented the final site, you said you were happy with it. In fact, one of your last emails said "I trust your taste on photo options for homepage”. In regards to the latest technology and apps; I advised you on Hotel Runner, Google Analytics & Business & 3 different review apps (which we implemented & removed, at your direction). Nothing about our interactions gave the impression that you were unhappy with me or the site. I was very surprised and disheartened to hear this....