If you’re unhappy with the item you purchased, you’re welcome to exchange or get a refund for it, as long as it’s returned in its original condition and packaging, with all labels attached, and within 30 days of receipt. For returns, please send the item to Nous Store, 500 Terry A Francois Blvd., Fl. 6, San Francisco, CA 94158. We’ll cover the return fees. Simply email our Customer Care Team at returns@nous.com with details about your item and return fees—and we’ll get back to you. 

The estimated delivery time from the date of purchase is up to 4 business days. Please keep in mind that delivery is only available within the United States. Transit times vary, and we can’t take any responsibility for delays caused by weather or other events that are out of our control. Your items are shipped to you based on the information you provide us. For purchases over $80.00, shipping is free. Check out our Store Terms of Use for more info.