Manage Tickets from Multiple Channels
Easily manage, track and prioritize tickets from email, phone, Facebook and more in one place—your ticketing system.
Easily Track & Respond to Tickets
The Wix Answers ticketing system makes it easier to communicate with your customers. Keep track of ticket information, add labels to tickets and assign them to your agents. Add knowledge base articles, images and files to any ticket and see who’s contacted you, where they’re from and more.
Learn how to set up your ticketing system with this video tutorial.
Answer Tickets More Efficiently
Create Automatic Actions that are triggered whenever a specific action takes place - saving you time and effort.
With Smart Suggestions, you’ll receive automated recommendations based on what your customers are asking in their support tickets.
Create automatic replies ahead of time and respond to any question in an instant to give your customers faster, better support.
Search for knowledge base articles, tutorials, FAQs and more, and share them with customers right from your ticketing software.
Add custom fields to your contact forms, website or help widget to get the customer information you need. You can filter to find specific data in your ticketing system, and you’ll get more accurate insights into what your customers need, so that you can move your business forward.
Help your team work more efficiently to support your customers. Assign issues to groups or individuals so that they’re channeled to the right place in your ticketing system, and keep track of who’s answering tickets in real time.
Make Team Communication Easier
Add internal notes to a team or individual discussion to help you stay up to date, or send an announcement to your entire team. Your agents will get an instant notification whenever they’re mentioned in a ticket, so that they can take action.
Track Performance & Get Customer Insights
Monitor your agents’ performance and gain valuable information about your customers from your ticketing system. All of your stats appear in one place - response times, group or individual performance, customer satisfaction rating and more. And with advanced filtering, you can drill down to find the information you need, exactly when you need it.
More Features You’ll Love
Talk to your customers in their own language, no matter where they are in the world.
Customizable Email Templates
Choose a template for your emails and customize them with your business’ logo and colors.
Web Hooks & API
Build powerful integrations with Wix Answers APIs that leverage your tickets, users, knowledge base, and much more.
Add a help widget to any part of your website, so that customers can get in touch in a click.
Ticket History Log
Keep track of any ticket-related information in a timeline that gives you an at-a-glance view of customer queries.
Set filters in the system to help you search for specific information and stay organized.