Get Live Chat
for Your Business

Deliver immediate, personalized support with live chat software right from your Wix Answers platform.

 

Be There for Your Customers with Live Chat

Provide Real-Time Support

Help your customers right when they need it.

Connect One-On-One

Care for your customers online with individual attention.

Boost Customer Satisfaction

Make your customers happier with the fastest online support.

 
 

Go Where the
Conversation Takes You

Wix Answers makes it simple for you and your agents to see each conversation all the way through, no matter how a customer gets in touch—online web chat, call, email or social media. Smoothly transition between communication channels and get a single customer view in every chat so you never miss a detail.

 

Optimize Your Customer Support with Live Chat

Automated Routing

Assign chats to your support agents automatically based on subject, time, customer location and more so your agents can respond quickly. 

Smooth Teamwork

Add other agents to a conversation to resolve customer issues efficiently. Your live chat software also prevents agents from answering a ticket at the same time.

Offline Forms

Make it easy for customers to get in touch via chat, even when your business is closed. Create custom contact forms so you can follow up later.

Targeted Messages

Transform prospects into leads. Set up your live support chat to reach out proactively based on who you’re talking to and their browsing activity.

Coming Soon

 

Fully Customize

Your Live Chat

Tailor every aspect of your live support chat to suit your business. Choose from different icons, fonts and colors and create a modern, professional customer live chat experience you can be proud of.

 

An Essential Part
of Your Complete Support Solution

Live chat works in harmony with your complete Wix Answers suite. With easy access to your knowledge base software in every chat, agents can send support info right when customers need it. Your live chat software also comes built into your ticketing system, which helps you have one, smooth conversation with each customer across communication channels.

Advanced Live Chat Capabilities

Give your business limitless ways to support your customers with live chat.

 

Automatic Greetings

Welcome visitors with a preset message at the beginning of each chat to get the conversation started.

Internal Collaboration

Tag support agents and post notes to solve customer issues as a team, behind the scenes.

App Integrations

Access valuable customer info while you chat by connecting apps like Slack and Salesforce with Wix Answers.

Powerful APIs

Create custom input fields, set up triggered events in live chat and more with Wix Answers APIs.

Live-Action Dashboard

Monitor your customer chats in real time. You can also search chats by language or topic.

Multiple Languages

Chat with your customers in their own language, no matter where they are in the world.

Article Sharing

Send customers support articles the instant they need them with your entire knowledge base a click away in every chat.

Saved Replies

Create canned replies for frequent requests and easily add them to chats with your own shortcuts.

Business Hours

Set up your live chat software’s hours of operation for each day of the week or make yourself available 24/7.

File Sharing

Attach files from your computer or cloud-based drive to any chat. You can also add images like screenshots to your reply.

Fun Emojis

Send your customers a smile with familiar, upbeat emojis. Choose from different expressions to add character to your chats.

Chat Analytics

Gain actionable insights on your live support chat so you can measure and optimize its effectiveness.

Coming Soon

 

Start Chatting with Your Customers Online

Get your own live chat software today to deliver the fastest online support right from your Wix Answers platform.

Get Wix Answers, the help desk software that makes it easy to support your customers. Wix Answers comes with live chat, a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

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