Get a Powerful Knowledge Base

Help customers find the answers they need with support articles, tutorials and FAQs.

 

Create Your Fully Branded Help Center

Choose a template for your help center and customize it to suit your business. Change the logo, add a background image and switch the color. You can even add JavaScript to create custom interactions, or edit the CSS for full customization.

 

Learn how to customize your help center with this video tutorial.

 

Add and Organize Your Content

The intuitive knowledge base software lets you easily create support articles, FAQs, guides and more. Add categories to any article for easier browsing, and use the rich content editor to add images and videos. With best-in-class SEO, your website will also be easier to find on search engines like Google.

 

Learn how to create articles in your help center with this​ video tutorial.

 

Manage Your Team’s Workflow

Keep your knowledge base organized with an end-to-end management system that lets you assign tasks to team members, and check them off when they’re done. Translation is easier than ever for your agents, thanks to the knowledge base side-by-side view. 

 

Get Insights, Take Action

With your help desk software, you can find out how your customers are using your help center with actionable insights. From your knowledge base software, you can see feedback and statistics on your most popular articles, trending searches, feature requests and more.

 

More Features You’ll Love

Pre-designed Templates

Pick a beautiful template for your help center and customize it any way you want.

Article Templates

Use article templates to quickly create FAQs, tutorials and more - you can customize them anytime.

Mobile Optimized

Your help center is fully optimized for mobile, so it will look amazing on every kind of device. 

Privacy Settings

Restrict access to agents only, add a registration element or make your whole help center public.

Built-in Search

Make it easier for customers to find the info they’re looking for with advanced search filters and synonym configuration.

Help Widget

Add a help widget to any part of your website, showcasing useful articles from your knowledge base.

 

Make It Easy for Customers to Find the Answers

Start using the knowledge base software that lets you easily create articles, FAQs and tutorials.

Get Wix Answers, the help desk software that makes it easy to support your customers. Wix Answers comes with live chat, a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

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