Gain Valuable Insights
into Your Business

Better understand your business and customers with powerful insights on your tickets, knowledge base and top issues.

 

Understand Your Customers

Discover what your customers’ really need with insights top issues. See which questions appear most frequently and where they need extra help so you can optimize their experience.

 

Measure Your Team’s Performance

See how your agents are performing and make changes that boost their efficiency. With your help desk software, you’ll get insights into everything from how many tickets your team has resolved to what your customers think of your service.

 

View All Your Ticket Stats in One Place

Collect data on your tickets from new tickets, response time and resolved tickets to agent performance and user feedback. With advanced filters, you can specify exactly what you need to see according to time, source and country. Ticket insights makes it possible to measure the effectiveness of your content and team.

 

Optimize Your
Help Center’s Performance

Get data and feedback on your most popular articles, trending searches and feature requests. With measurable statistics, you’ll gain real insights into what your customers want to know and how to make your articles even better.

 

Monitor the Success of Your Call Center

Measure the effectiveness of your call center by tracking everything from call volume and duration to the number of new and reopened calls your agents handle. You can even pinpoint who’s calling, where they’re calling from and what types of issues they need help with.

 

Get Helpful Insights on Your Business

Wix Answers provides accurate information about your customers, support and products so you can make informed, data-driven decisions.

Get Wix Answers, the help desk software that makes it easy to support your customers. Wix Answers comes with live chat, a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

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