Knowledge Base

100% Customizable

Choose a beautiful template and change it to suit your business. You can add your brand’s colors, logo and much more.  

Multilingual Support

Your knowledge base supports 11 languages. Localize content to better serve customers in their own language. 

Rich Content Editor

Add photos and videos to your articles. The editor lets you change anything to see how it will look to your customers. 

Actionable Insights

Get feedback and statistics on your most popular articles, trending searches, feature requests and more.

Translation Workflow

Make translating any article seamless to give global customers information in their language.

Best-in-class SEO

Your knowledge base content adds to your SEO, making it easier for everyone to find you online.

Help Widget

Add a help widget to any part of your website, showcasing useful articles from your knowledge base.

Privacy Settings

Restrict access to agents only, add a registration element or make your whole help center public.

Features

Help center, ticketing system and call center features to give your customers the best support.

 

Ticketing System

Multi-channel Support

Manage and track tickets from multiple channels - phone, email, Facebook, your help widget and more.

Rule Engine

Add a simple automation system based on if/then logic that lets you assign new tasks, update fields and more in a click. 

Smart Suggestions

Automatically recommend articles to customers based on what they’re asking in their support tickets.

Multilingual Support

Tickets are automatically separated according to language, ensuring you get the right ticket to the right agent.

Custom Fields

Add custom fields to your contact forms to get accurate insights into what customers are looking for.

Actionable Insights

See all of your stats in one place, find out what your customers are looking for and see how your support team is performing.

Link Article to a Ticket

Search for articles in your help center and share them with your customers directly through your ticketing system.

Assign Tickets

Assign tickets to groups or individuals. Your team members will be notified whenever they’re mentioned in a ticket.

 

Call Center

Cloud-based Call Center

Set up your call center in minutes and get your own 1-800 number - no download necessary.

Multiple Call Types

Make and take calls seamlessly, or let customers request a callback to get service at a time that suits them.

Interactive Voice Response (IVR)

Set up your IVR to interact with customers and direct their call to the right agent or group.

Unlimited Concurrent Calls

Make and take as many calls as you need to, at the same time, from multiple numbers.

Live Dashboard

Get the full picture of how your call center is operating, from call waiting and processing times to agent activities.

Call Routing

Ensure every call is routed to the correct support agent or group within your team.

Call Queuing

Deal with high call volumes by keeping customers on hold until an agent becomes available.

Actionable Insights

Track your team’s performance by getting insights into call length, customer locations and more. Coming soon!

 

Start Your 14-Day Free Trial

Support your customers today with Wix Answer’s all-in-one help desk software.

Get Wix Answers, the help desk software that makes it easy to support your customers. Wix Answers comes with live chat, a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

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