Choose a beautiful template and change it to suit your business. You can add your brand’s colors, logo and much more.
Your knowledge base supports 11 languages. Localize content to better serve customers in their own language.
Rich Content Editor
Add photos and videos to your articles. The editor lets you change anything to see how it will look to your customers.
Get feedback and statistics on your most popular articles, trending searches, feature requests and more.
Make translating any article seamless to give global customers information in their language.
Your knowledge base content adds to your SEO, making it easier for everyone to find you online.
Add a help widget to any part of your website, showcasing useful articles from your knowledge base.
Restrict access to agents only, add a registration element or make your whole help center public.
Help center, ticketing system and call center features to give your customers the best support.
Manage and track tickets from multiple channels - phone, email, Facebook, your help widget and more.
Add a simple automation system based on if/then logic that lets you assign new tasks, update fields and more in a click.
Automatically recommend articles to customers based on what they’re asking in their support tickets.
Tickets are automatically separated according to language, ensuring you get the right ticket to the right agent.
Add custom fields to your contact forms to get accurate insights into what customers are looking for.
See all of your stats in one place, find out what your customers are looking for and see how your support team is performing.
Link Article to a Ticket
Search for articles in your help center and share them with your customers directly through your ticketing system.
Assign tickets to groups or individuals. Your team members will be notified whenever they’re mentioned in a ticket.
Cloud-based Call Center
Set up your call center in minutes and get your own 1-800 number - no download necessary.
Multiple Call Types
Make and take calls seamlessly, or let customers request a callback to get service at a time that suits them.
Interactive Voice Response (IVR)
Set up your IVR to interact with customers and direct their call to the right agent or group.
Unlimited Concurrent Calls
Make and take as many calls as you need to, at the same time, from multiple numbers.
Get the full picture of how your call center is operating, from call waiting and processing times to agent activities.
Ensure every call is routed to the correct support agent or group within your team.
Deal with high call volumes by keeping customers on hold until an agent becomes available.
Track your team’s performance by getting insights into call length, customer locations and more. Coming soon!