Introduction
Developer Preview
APIs in Developer Preview are subject to change and are not intended for use in production.
Send us your suggestions for improving this API. Your feedback is valuable to us.
APIs in Developer Preview are subject to change and are not intended for use in production.
Send us your suggestions for improving this API. Your feedback is valuable to us.
With Wix Inbox v2, site contributors can communicate with the site's visitors, contacts, and members through Wix Chat, SMS, a Facebook business page, or other channels. Visitor activities on the site and 3rd-party services can also be displayed in Inbox conversations.
The Inbox APIs expose functionality for working with a site's inbox. With the Inbox APIs, you can:
- Send messages on behalf of the business or a visitor.
- Retrieve conversations between a visitor and the business.
Read more about how site contributors work with Wix Inbox.
Terminology
- A message is sent from the business to the visitor
or from the visitor to the business.
Messages can be one of these types:
basic,minimal,template,form,system. Learn more about message types. - A conversation is a collection of messages that takes place between two or more participants. Conversations are displayed in the site's Inbox, one conversation per site visitor, contact, or member.
- A participant is the site visitor, contact, or member. Learn more about types of participant IDs.
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