The Wix Chat application lets you communicate with site visitors via a chatbox. The chatbox sends messages over a chat channel, which connects 2 or more chat participants.

Site visitors can participate in the following chat scenarios:

  • Business Chat: Site members and visitors chat with the site owner or contributor, referred to as the "business."
  • Social Chat: Site members chat with other site members, privately or in a group chat.

You cannot use a channel programmatically until it is created. A channel is created the first time the business or a visitor sends a message via the chatbox widget to a specific recipient.

You can also send chat messages from the backend of your site.

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