Email help

  • Ticket by hudsonsean
    August 28, 2014

    I have created a domain name and email address for the same but cannot find out how to retrieve emails sent to this email address. I'm no expert and find it very frustrating. I have already paid £17.50 and £30.60 but am being asked for more to upgrade to a premium package.

    Please advise



Replies (1)

  • Reply from Or
    August 29, 2014

    Hi Saun,

    It seems that you're currently logged into Wix with a free account. 

    Please make sure to login with the proper credentials in order to access your premium account.

    To access your mailbox, once logged in: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > next to the relevant mailbox, click Manage.

    On the Mailbox Summary page, under Manage Settings, click Login to mailbox or Login to admin control panel > select an existing account or click Add account to add a new one.

    Note: If you already have a Google Apps account or a Gmail account, you may be asked, by default, to log in to that account. If this is not the correct account: click on Sign in with a different account > click Add Account > enter your full admin username-

    You can also sign into your mailbox directly through Simply enter your entire Google Apps email address, including, and your password.

    Should you need further help, please let us know.

    Yours sincerely,
    Or - Wix Support Team.