Ticket by hudsonsean
August 28, 2014
I have created a domain name and email address for the same but cannot find out how to retrieve emails sent to this email address. I'm no expert and find it very frustrating. I have already paid £17.50 and £30.60 but am being asked for more to upgrade to a premium package.
Reply from Or
August 29, 2014
It seems that you're currently logged into Wix with a free account.
Please make sure to login with the proper credentials in order to access your premium account.
To access your mailbox, once logged in: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > next to the relevant mailbox, click Manage.
On the Mailbox Summary page, under Manage Settings, click Login to mailbox or Login to admin control panel > select an existing account or click Add account to add a new one.
Note: If you already have a Google Apps account or a Gmail account, you may be asked, by default, to log in to that account. If this is not the correct account: click on Sign in with a different account > click Add Account > enter your full admin username- email@example.com.
You can also sign into your mailbox directly through Gmail.com. Simply enter your entire Google Apps email address, including @mydomain.com, and your password.
Should you need further help, please let us know.Yours sincerely,
Or - Wix Support Team.