Wix Help Center

    WiX renames PDF files! - bug

    • Ticket by chipcoreman
      September 1, 2014

      When I download a pdf file that I have uploaded, the d/l popup prompt shows WiX has renamed it to a nonsensical filename -- the browser status bar also shows the garbled filename upon button/link mouseover.

      The docx filenames, for example, do not get molested by WiX, as they shouldn't.

      I had this pdf bug happen in FireFox, Chrome and IE (latest Windows 8.x versions each).

    Replies (11)

    • Reply from Alissa
      September 2, 2014


      Thank you for contacting Wix support.

      Please note that once you upload pdf files, those files are renamed. I can see that you're currently using Firefox. What you can do is to download the pdf reader plugin for Firefox (also exists for other browsers by the way), which means that you files will not be downloaded, but rather open in an additional tab in your browser. The name however still won't appear anywhere. 

      Please do not hesitate to contact us again should you require any further assistance. 

    • Reply from chipcoreman
      September 3, 2014

      er.. yes, I noticed they get renamed upon upload to your server.  That's the point of the original post.

      I've been using the Foxit plugin for years.  The filename does appear in the plugin, on both the menu bar and the document tab.

      The issue is that users download the documents to their local drives, not merely read them online.  Until WiX fixes this, users are forced to manually rename the files so the filenames will make sense on their local drives when they go looking for them later.  This is also the case when saving from the browser reader.

      I'm baffled as to why pdf's are intentionally renamed upon upload in the first place.  Is this some kind of Adobe rule or restriction placed on WiX?

    • Reply from benjam094
      September 3, 2014


      When you upload a file to your WIX media gallery, the file will receive a new filename.  This is to avoid potential filename issues with other users trying to upload files using the same filename.

      Just like on your local machine, each file must have a unique filename, so to, when uploading to WIX' media gallery servers, each file must have a unique filename to avoid potential issues.


    • Reply from chipcoreman
      September 7, 2014

      er.. Isn't each user allotted independent drive space for their account?

      If so, then files uploaded by a user shouldn't end up in a folder pool.

      This also doesn't explain why docx files and image files are unaffected.  It only happens with pdf's AFAICT.

    • Reply from Gat
      September 7, 2014


      I apologize for the inconvenience.

      Unfortunately as explained, files uploaded to Wix media gallery servers will get renamed. It is not a bug but how we keep things in order.

      We are here to assist you if you have any further questions.

      Kind regards,

      Gat Wix Team.
    • Reply from chipcoreman
      September 8, 2014

      Semantics.  You don't want to call it a bug, then it's a coding oversight.  The fact remains that .docx files are not affected as are .pdf files when it comes to a user downloading them from a WiX site.

      Example (minus http prefix due to WiX post editor forcing a url string and snipping the end).




      Both files were uploaded with the exact same "file1" name, but with different formats and extensions.  See the difference?  I'm sure you'll agree "file1" would be a pretty common filename.  So, they both get coded/renamed -- for database management purposes I presume.  That's taking a leap of faith and assuming WiXserver(s) bothered to have a unique FOLDER structure per account.

      Think about it.  A person can have an unlimited number of files with the exact same name on a local drive, IF each identically named file is stored in a different folder or subfolder.  I hope you folks aren't seriously trying to tell me that WiX uses a single folder/area to store every incoming file from its millions of users and that's the reason every filename must be altered so as to avoid a filename conflict.  I sure hope that's not how WiX server is designed.  wow...

      At any rate, in this example, when a link/button on the site is clicked which has the "file1.docx" file associated with it, "file1.docx" comes up in the browser prompt SHOWN AS and is SAVED AS THAT EXACT FILENAME.  The user need not alter the filename prior to saving.  I don't know how that can be stated more clearly.

      Now, when a link/button on the site is clicked which has the "file1.pdf" file associated with it, what comes up in the browser prompt (for download or viewing, doesn't matter) is instead the coded "550439b8778148c5a6cbfb9ddbcc3cf4.pdf" name, which obviously requires user alteration of the filename if they want to save it on their local drive as a meaningful filename.

      That's the difference, and, again, .pdf files are affected while .docx and others work properly.  If it's a matter of failure to auto-append the uploaded filename suffix to the url source string, that's obviously a super easy fix for devs.

      No biggie really, I'll just use other formats for files, because downloading THOSE works properly, and everyone at WiX can continue to be in denial.

      Have a nice day..

    • Reply from Rotem
      September 8, 2014


      Thank you for the elaborate response and for the feedback. 

      Unfortunately this isn't possible at the moment. The difference between *.docx files and *.pdf files is by design. 

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      To read about our feature updates, please click here.

    • Reply from vdionysopoulos
      November 25, 2014

      Hi everyone....

      I have found a temporary solution for this problem. This mini tutorial will show you how to upload a PDF file in your WIX Website and how to keep the original name of the file after you download it. You don't need to upload on a different website your PDF files, but you must have a Google account.

      1. Upload the PDF file on your Google Drive

      • Select My Drive and then click NEW

      • You can create a folder if you like but for now select File upload
      • Now locate your PDF and click Open
      • Wait until the upload is finished

      2. Make your PDF public on the web.

      • Still in Google Drive right click on your PDF and select Share

      • Click on Advanced

      • Under Who has access click on Change... next to Private-Only you can access
      • Now select On-Public on the web and chose any option from Access

      • For this tutorial I have selected Can view, click Save and select Done in Sharing settings

      3. Link your PDF to text or image (DO NOT ADD a document in your WIX website)

      • Still in Google Drive right click on your PDF and select Get link
      • Copy the link
      • Now in your Wix website place a text or an image
      • Select the image or the text and select link to web address
      • Now paste your PDF link and that's it.
      Thank you for your time.... and I apologise for the long post :)
    • Reply from oxfordhealth4u
      December 9, 2015

      This issue still has not been fixed. I wonder if Wix understands how important it is to fix this issue. If you have a multiple PDF files for your customers to download, how will they know which file is which if all the file names have changed?

    • Reply from gdbarkin
      December 11, 2015

      Agree - this needs to be added to the queue for development. It is ridiculous that my clients can't see the name of files they download. WIX - please elevate. You can argue whether it's a bug or not, but it's pretty weak that you don't have a solution.

    • Reply from cvarrin
      January 16, 2016

      Absolutely ridiculous and a total deal-breaker that Wix can't maintain the original filename on the uploaded PDF. Absolutely 100% prevents me from using Wix for my needs. This is so basic - JUST FIX IT ALREADY!