Wix Help Center

    Why Can't I use my free domain gift?

    • Ticket by maoangkearith
      September 1, 2014

      I can't use my 1 year free domain gift. I can't check in the box that says "use your 1 year free domain gift when I purchase the domain". Please help.

    Replies (2)

    • Reply from Or Y
      September 2, 2014


      If you have purchased a Yearly Wix premium plan (Combo, Unlimited, or eCommerce), you are eligible to receive a free domain name for one year.

      To claim your domain voucher: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Vouchers > under Free Domain, click Get Your 1 Year Free Domains.

      On the following page, enter the domain name in the search box > click Search to see if the domain is available > if the domain is available, click Get It > follow the steps provided to register your domain.

      When you reach the Purchase screen, make sure that the box next to Use my free 1 Year Domain gift is checked.

    • Reply from mgmandalagroup
      September 4, 2014

      I´ve been having the same problem and they keep on telling me to follow the steps when that´s not the issue. Please let me know if they tell you how to solve this. Thanks