Wix Help Center

    Money back please

    • Ticket by pfeifferproperties
      August 30, 2014


      I just updated to a premium plan and have found your support to be inadequate. I would like my money back please without the runaround. Please just refund. I have already talked to too many representatives I can't bear it anymore.


    Replies (1)

    • Reply from Miki- Wix Team
      August 30, 2014

      If you sign up for a monthly or yearly agreement, the contract length is either one month, or one year, respectively, and you will be automatically billed on a monthly or yearly basis.

      You can cancel your upgrade at any time within the first 14 days and receive a full refund. No questions asked! 

      To cancel your Premium plan:

      1. Sign in to your Wix account.
      2. At the top of the page, hover over Subscriptions and click Premium Plans.
      3. Next to the relevant plan, click Manage.
      4. Next to Next payment, click Cancel.
      5. Follow the steps in the pop-ups that open.

      Your Premium plan is cancelled.

      *You will receive a full refund if you cancel your plan during the 14 day trial period. The 14 day trial period indicates the 14 days after the date of your initial plan purchase for a particular document.

      **If you upgrade an existing plan, the new upgrade is not considered an “initial purchase” and won’t be refunded unless you cancel your plan within the 14 day trial period of the original purchase.

      Browse our Billing page here to find more answers.

      Best regards, Miki- Wix Support Team