My Account

  • Ticket by valarieannatone
    August 25, 2014

    i have canceled the account over a year ago but I am still receiving "Urgent payment issues" through emails. Please stop emails and cancel account .

    Thank you

Replies (1)

  • Reply from Janet - Wix Billing Team
    August 25, 2014

    Hi valarieannatone,

    Thanks for contacting Wix support.

    The renewal attempts are for your domain name subscription which you did not cancel.

    To cancel the domain: Sign in to your Wix account > from the top right of the page, hover over the user panel > click Billing & Payment.

    Under Domain Subscriptions, next to the relevant domain, click Manage > next to Next Payment, click Cancel payments > select No, I will renew the domain manually > click Save.

    Please let us know if you need any further assistance.