Wix Help Center

    How much does an Email address cost? - 302041255

    • Ticket by sashaint
      August 9, 2014

      Do you allow email aliases or mailboxes with one user? So, if I get one mailbox and have two addresses like 'info' and 'office', can it count as one account? The Google Apps Email service says:

      What counts as a user? We consider a user to be the same as the number of distinct email inboxes you need. One user can have multiple email addresses, and a domain can have multiple aliases (see more here) - these are included in the price for each user.  http://www.google.co.uk/enterprise/apps/business/pricing.html

      Do you consider each email address alias as a new user to pay for? In that case your email service offer sounds dishonest. This is effectively false advertisement and hidden information about pricing for email boxes before purchase, this is unfair trading. How can one make a complaint to the Office of Fair Trading on you? You charge UK VAT, so you should abide by UK laws in adverting and marketing.

    Replies (3)

    • Reply from Itamar
      August 9, 2014



      Thank you for contacting us.


      Please note you can add aliases to your Google Apps Mailbox according to the instructions here. No additional payment is required.

      Itamar, Wix team
    • Reply from sashaint
      August 9, 2014

      Thanks, sorry I might have misunderstood from the replies below, however, can I please clarify if the replies from alias addressees will be from the alias addresses? 

    • Reply from Nitzan
      August 10, 2014



      Emails sent from the alias mail address will show as sent from that alias address.


      For further information on alias email addresses, please follow the link provided by Itamar above, 

      To learn how to set up an domain alias, please click here for Google Support.


      For more FAQs about Google Apps, click here.


      Please let us know should you require any further assistance.