Wix Media: Media Upload Issues
2 min read
If you are unable to upload a supported media file, the issue may be related to a local misconfiguration of settings on your computer or internet connection.
Problematic configurations for media uploads:
- 3G internet connection: You may experience issues uploading media if you are connected through a 3G mobile connection.
- Carrier or data plan restrictions: Due to these restrictions, you may be unable to upload images, or other media files.
- Public internet connection: Public institutions, such as work, school, libraries, or government facilities may restrict access to certain URLs, including our media server.
- Internet security programs: Some internet security programs block access to our media server.
To resolve a media upload issue:
- Make sure you are attempting to upload a supported media file type.
- Try uploading another media file. If the file uploads successfully you may have an issue with the file itself you're unable to upload. Try saving the file with a new name, then uploading again.
- Upload the file in an incognito or private window.
- Disable any browser extensions that may be blocking the upload, then retry uploading the file.
- Clear your browser's cache.
- Logout of your Wix account, then sign in and retry uploading the file.
- Upload the file using another supported browser.
- If you are connected to the internet through a router, connect directly through the modem and retry uploading the file.
- Temporarily disable any internet security programs installed on your computer (e.g., antivirus, firewall) and retry uploading the file.
- Try uploading from a different computer, using a different internet connection.
Are you still unable to upload your media file?
Contact Wix Support and send us:
- A screenshot of your console view using the steps below:
- Open an incognito window in Google Chrome (Ctrl + Shift + N).
- Sign in to Wix and try to upload your file.
- Use the keyboard shortcut Ctrl + Shift + J (on PC) or Cmd + Option + J (on Mac).
- Click the Console tab at the top of the panel and refresh the page (F5).
- Take a screenshot of this tab.
- The steps you've tried.
- The media file type.
- The name and version of the web browsers you've tried. Go to www.whatismybrowser.com to find out your browser version.
- The name and version of your computer's operating system.
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