Wix Help Center

    Canceling Your Wix Premium Plan

    How-to Article

    If you are having trouble building your Wix site, connecting your domain or email account, or any other matter, our Customer Support team are here for you and would be more than happy to assist. Email or submit a ticket with your question below to get assistance.

    To cancel a premium plan:

    1. Sign in to your Wix account.
    2. Hover over the user panel at the top right of the page.
    3. Click Billing & Payments.
    4. Click Managenext to the relevant Premium Plan under Package Subscriptions, .
    5. Click Cancel payments next to Next Payment.

    If you are having trouble canceling your Premium Plan, please contact billing@wix.com and we will assist you with the cancellation process.

    Important: Cancelling your Wix Premium Plan will not cancel any domain, app or mailbox subscriptions that you have with Wix. You can cancel your domain, app, or mailbox subscription via the Billing & Payment tab, under Manage Premium.

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    Recent Discussions

    • Ticket by chriskillsit | 12 hours ago | 1 Replies
      I have a basic account that I opened in April. How much will be refunded to me if I cancel today and upon cancellation will I still be able to obtain my mailbox...
    • Ticket by berenschot | 17 hours ago | 1 Replies
      We are no longer in business and need to take the website down please.Patti858-864-6164
    • Ticket by dvancola | 21 hours ago | 1 Replies
      Hello... I would like to keep my domain name through Wix, but what if I was to cancel my service with Wix. Meaning, still pay for my domain, but not host my sit...
    • Ticket by peterscholtz30 | 4 days ago | 1 Replies
      Hello how i renown my canceled request. I payed for this month why is it canceled. I only sanceled subsription to not send payment next month i was only want to...
    • Ticket by caroldeflandre | 5 days ago | 1 Replies
      Hello, how many days have I got to cancel my brand new plan please ?Regards,Carol