Knowledge Base Writer

We are:

Wix’s Knowledge Base team. We’re a group of experts who use our unique understanding of Wix products to provide support content to over 130 million users around the world. We break down complicated concepts into concise, engaging text. We work with multiple stakeholders in the company to produce help articles and tutorials that address our users’ needs.

You are:

A native English speaker with a minimum of 2 years of experience in content, technical, or product writing. You’re passionate about writing help content and are able to translate complex information into user-friendly content. You’re Internet-savvy, flexible, and eager to take-on multiple, challenging projects. 

Bonus points if you’re experienced in graphic or interactive design or video tutorials!

As a Knowledge Base Writer, you will:

  • Produce well-written content for the Wix Knowledge Base, including how-to articles, walk-throughs, feature requests and documentation of known issues.
  • Collaborate with other internal stakeholders to produce quality content and identify documentation requirements.
  • Analyze content suitability, user satisfaction and ticket reduction.
  • Ensure that help content has all of the correct and accurate information.
  • Deliver under tight deadlines with minimal revisions.