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Revenue Operations Associate – Wix Answers

New York

We are:

Wix Answers, a start-up within Wix! Wix Answers is a customer support platform that was developed and built in-house initially for Wix’s own use. Recently, we started selling Wix Answers to enterprise companies that want a unified customer support platform that will allow them to create better customer experiences for their brands.

We’re looking for a Revenue Operations Associate to oversee the end-to-end tracking of the sales process, data and reporting. You’ll be the force behind Wix Answers’ execution, helping to achieve our company’s vision by turning strategy into practice every day. 

You are:

A professional with 2-4 years’ experience in sales and/or customer success operations in a fast growing B2B sales organization. You’re a highly analytical problem solver who’s excited to build new processes and leverage data to help drive business decisions. You’re a team collaborator but also can run and lead a project from start to finish. 

You’re experienced in working with multiple stakeholders cross functionally, and understand how to successfully connect the dots between marketing, sales, and other relevant teams. You understand account-based selling methods and are comfortable managing sales tools to streamline workflows.

As a Revenue Operations Associate, you will:

  • Provide support for our sales teams.
  • Provide reporting and insights on: productivity metrics, pipelining, daily activities, compensation, key benchmarks.
  • Define sales territories.
  • Manage internal tools to enable the sales teams.
  • Gather business requirements from interdepartmental stakeholders and provide relevant data and/or dashboards.
  • Partner with SFDC admin to ensure data integrity across CRM.