Customer Care Expert – Spanish Language

We are:

Wix’s amazing customer support team in Miami. We offer competitive pay, equity, full coverage of health, dental, vision benefits with no employee contribution or deductibles and 401K plans with 4% matching. You’ll find a relaxed and friendly atmosphere, your coworkers (and bosses) fantastic and a lot of opportunities for growth in this fast-paced, high profile startup environment. 

We’re looking for a Technical Support Agent who is fluent in English & Spanish. No tech experience is required, we’ll train you! 

You are:

Fluent in English & Spanish, and eager to explore new technology. You have the ability to learn new concepts and solve problems thoughtfully and effectively. You have front-facing customer service experience in any industry, strong critical thinking skills, you know how to identify challenges and solutions. 

You also have a high school diploma or equivalent.

As a Customer Care Expert - Spanish, you will:

  • Provide Wix users with technical solutions.
  • Analyze user behavior, content suitability,and relevance to determine their effect on user satisfaction.
  • Develop and maintain positive customer relations and satisfaction.
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
  • Work with all other departments and product teams, and liaise with them about our users’ needs.