Customer Support Specialist – French

We are:

Wix’s amazing customer support team in Miami. We offer competitive pay, equity, full coverage of health, dental, vision benefits with no employee contribution or deductibles and 401K plans with 4% matching. You’ll find a relaxed and friendly atmosphere, your coworkers (and bosses) fantastic and a lot of opportunities for growth in this fast-paced, high profile startup environment. 

We’re looking for a Technical Support Agent who is fluent in English & French. No tech experience is required, we’ll train you!  

You are:

Fluent in French and English, and eager to explore new technology. You have the ability to learn new concepts and solve problems thoughtfully and effectively. You have customer service experience in any industry, strong critical thinking skills, you know how to identify challenges and solutions. 

You also have a high school diploma or equivalent.

As a Customer Support Expert, you will:

  • Provide Wix users with technical solutions over the phone, e-mail,and chat. 
  • Analyze user behavior, content suitability,and relevance to determine their effect on user satisfaction.
  • Develop and maintain positive customer relations and satisfaction.
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
  • Work with all other departments and product teams, and liaise with them about our users’ needs.

Note: please send your CV in English