Set Up Your Own

Help Desk Software

Wix Answers is a powerful help desk software built to support businesses of all sizes from 100 users to 100 million.

Get All of the Features You Need

Knowledge Base

Easily create your own fully branded help center complete with articles, FAQs, tutorials and more. Add categories and sub-categories to keep your information organized, and help your customers find the answers they’re looking for.

Ticketing System

Manage and track support tickets from multiple channels — email, phone and social media. Keep track of ticket information, add labels and assign them to your agents. Create replies ahead of time and give your customers faster, better support.

Call Center

Make and take calls from your own 1-800 number. Your built-in call center comes with call monitoring and recording, Interactive Voice Response (IVR) and desktop notifications, so that your agents get notified whenever a call comes in.

Why Choose Wix Answers

Do It Yourself

Set up your help desk in a few simple steps - no tech skills needed.

Actionable Insights

Get insights on your customers, support and products.

100% Customizable

Easily change anything to make it your own.

Best-in-Class SEO

Make it easier for everyone to find you online.

See What Our Users Are Saying

Fiverr

"Answers Knowledge Base is much better than other solutions we've used in the past. The user interface is easy to work with! The CSS is easy to customize and add custom scripts. I also love the help widget. I’d absolutely recommend Wix Answers."

Oren Ben-Ami, Education Manager