I am a pet portrait artist and I have a site where users can upload a photo of their pet, and then order a portrait. To make it as simple as possible, the upload form only requires them to submit their photo. Behind the scenes I have an email field which captures a temporary "placeholder" email which has contact syncing enabled.
I was hoping when the users entered their email at checkout that it would sync back and update the placeholder email with their actual email.
Instead, two separate contacts are being created, and no syncing is occurring. I asked WIX support about this but they were unable to help.
Any suggestions? Has anyone else had trouble syncing form submissions with checkout submissions?