For the last 24 hours I have not been able to save or preview. Tried 2 different machines, cleared browser cache, 4 different browsers, nada. I always get the “Something went wrong while saving” dialog. Tried all those solutions too.
Yesterday I was 1 time able to save something (a change on the form and 2 lines of code. Later, the code was gone.
Sometimes I get the 500 error saying something like “We are fixing something” with img of a keyboard with some keys missing.
Can somebody please look into this, I can´t do anything.
EDIT: it has got to do something with the editor. If I load my site fresh in the editor, I can Save . But if I make 1 change in code, I get the above error, all browsers, all machines.
EDIT2: it happens on all sites. Same thing: you can save an unchanged page/site, but once you make 1 change in code (add a hard return after a line), saving is over, preview not working.
EDIT3: do not know if they are related, but logging on to Wix is a problem since yesterday. I log on with Google Plus. Normally, you would either pick a user from a list or fill out username/password on Google, window would close and you would be taken to your dashboard.
Now, on 2 of 3 browsers it´s this: Google logon window closes, nothing happens, you have to click Google + again. This on Chrome and Opera. On Vivaldi, you canoot even enter anymore.
EDIT 4: on Edge even stranger. Google login window closes, nothing happens, you click Google plus again, window apears briefly, closes, nothing happens, no logon. Dead.
Hi,
Firstly note that we don’t support Opera / Vivaldi browsers. Click here to view the supported browsers.
As for the issues the other issues ( saving and previewing your site and problems with logging in to your account) - please submit a ticket to Wix support team and send them a video of the issue using screencast . Simply recreate the issue while recording the steps. Add the screencast.com URL to your response. Moreover, please clarify to which site you were referring so that they can check it on their end.
Tal, thank you, but it´s not a Opera/Vivaldi problem; it happens on Chrome and Edge too. It really looks like a Wix Code problem. If I load a site (I have several), I can Save the unchanged version. If I change something on the interface (like move a textbox), I can Save.
But if I enter the code window and add as much as a single CR-LF, saving is no longer possible. Contacting general support will get me nowhere, it ONLY occurs when editing something in code.
Tal, thanks again. If you insist, I will make the video. But I will post some console info below;
especially the No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘https://editor.wix.com’ is therefore not allowed access. The response had HTTP status code 502.
caught my eye, but to be honest, not a clue.
Could you let me know if you still want the video?
Failed to load resource: net::ERR_EMPTY_RESPONSE
events Failed to load resource: net::ERR_SPDY_PROTOCOL_ERROR rs.fullstory.com/rec/bundle?OrgId=1zuo&UserId=5580519507492864&SessionId=5691420614590464&PageId=5769623379116032&Seq=10 Failed to load resource: net::ERR_CONNECTION_CLOSED bam.nr-data.net/ins/1/c99d7f1ab0?a=1966366,90195802&v=1071.385e752&to=ZFAHNkNYXUBQVEUKXF0aNhJDUF1UclhfF0FcWQkHQxZ2V1hDXhFhVlsBB0NcQXBeWUURXF9ZABAeXFdaRQ%3D%3D&ct=http://custom.transaction/editor.wix.com/html/editor/web/renderer/edit/a7e11137-b5fd-4de8-b7f2-e2b95c75090b%3FmetaSiteId%3D14cbbc1d-ebc0-4cc3-b007-9183558a36ad%26editorSessionId%3D26D7CAE0-E560-4268-A1E0-BADE78293BC4&rst=128258&ref=https://editor.wix.com/html/editor/web/renderer/edit/a7e11137-b5fd-4de8-b7f2-e2b95c75090b Failed to load resource: net::ERR_CONNECTION_RESET
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: r
(anonymous) @ documentServices.min.js:sourcemap:1 rs.fullstory.com/rec/bundle?OrgId=1zuo&UserId=5580519507492864&SessionId=5691420614590464&PageId=5769623379116032&Seq=26 Failed to load resource: net::ERR_CONNECTION_CLOSED
/concurrent-editing-session-watcher/watcher/report?msid=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&esi=26D7CAE0-E560-4268-A1E0-BADE78293BC4 Failed to load resource: net::ERR_TIMED_OUT rs.fullstory.com/rec/bundle?OrgId=1zuo&UserId=5580519507492864&SessionId=5691420614590464&PageId=5769623379116032&Seq=31 Failed to load resource: net::ERR_CONNECTION_CLOSED bam.nr-data.net/jserrors/1/c99d7f1ab0?a=1966366,90195802&v=1071.385e752&to=ZFAHNkNYXUBQVEUKXF0aNhJDUF1UclhfF0FcWQkHQxZ2V1hDXhFhVlsBB0NcQXBeWUURXF9ZABAeXFdaRQ%3D%3D&ct=http://custom.transaction/editor.wix.com/html/editor/web/renderer/edit/a7e11137-b5fd-4de8-b7f2-e2b95c75090b%3FmetaSiteId%3D14cbbc1d-ebc0-4cc3-b007-9183558a36ad%26editorSessionId%3D26D7CAE0-E560-4268-A1E0-BADE78293BC4&rst=796389&ref=https://editor.wix.com/html/editor/web/renderer/edit/a7e11137-b5fd-4de8-b7f2-e2b95c75090b&xhr=[{“params”:{“method”:“POST”,“host”:“rs.fullstory.com:443”,“pathname”:“/rec/bundle”,“status”:0},“metrics”:{“count”:1,“txSize”:{“t”:69},“duration”:{“t”:10765},“cbTime”:{“t”:0},“time”:{“t”:747403}}},{“params”:{“method”:“POST”,“host”:“rs.fullstory.com:443”,“pathname”:“/rec/bundle”,“status”:200},“metrics”:{“count”:1,“txSize”:{“t”:69},“duration”:{“t”:1615},“cbTime”:{“t”:0},“time”:{“t”:762390}}}] Failed to load resource: net::ERR_CONNECTION_RESET rs.fullstory.com/rec/bundle?OrgId=1zuo&UserId=5580519507492864&SessionId=5691420614590464&PageId=5769623379116032&Seq=38 Failed to load resource: net::ERR_CONNECTION_CLOSED rs.fullstory.com/rec/bundle?OrgId=1zuo&UserId=5580519507492864&SessionId=5691420614590464&PageId=5769623379116032&Seq=39 Failed to load resource: net::ERR_CONNECTION_CLOSED
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: r
(anonymous) @ documentServices.min.js:sourcemap:1 2rs.fullstory.com/rec/bundle?OrgId=1zuo&UserId=5580519507492864&SessionId=5638059940904960&PageId=5703274724327424&Seq=3 Failed to load resource: the server responded with a status of 502 ()
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:1 Failed to load https://rs.fullstory.com/rec/bundle?OrgId=1zuo&UserId=5580519507492864&SessionId=5638059940904960&PageId=5703274724327424&Seq=3: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘https://editor.wix.com’ is therefore not allowed access. The response had HTTP status code 502.
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: a
(anonymous) @ documentServices.min.js:sourcemap:1
/wix-code-service/api/apps/4195ec72-5685-4b67-aa90-6ec1568efb27/save?msid=14cbbc1d-ebc0-4cc3-b007-9183558a36ad Failed to load resource: the server responded with a status of 409 ()
/wix-code-ide-server/file/3ed3502a-60ef-4deb-87db-9472193d2a06/public/pages/y01k4.js Failed to load resource: the server responded with a status of 403 ()
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: a
(anonymous) @ documentServices.min.js:sourcemap:1
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:1 Uncaught (in promise) Error: Server Error
Status: 403
Response Text:
at documentServices.min.js:sourcemap:1
at t.error (documentServices.min.js:sourcemap:1)
at x (zepto.min.js:2)
at XMLHttpRequest.N.onreadystatechange (zepto.min.js:2)
at XMLHttpRequest.nrWrapper (a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31)
/wix-code-ide-server/file/3ed3502a-60ef-4deb-87db-9472193d2a06/public/pages/y01k4.js Failed to load resource: the server responded with a status of 403 ()
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: a
(anonymous) @ documentServices.min.js:sourcemap:1
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:1 Uncaught (in promise) Error: Server Error
Status: 403
Response Text:
at documentServices.min.js:sourcemap:1
at t.error (documentServices.min.js:sourcemap:1)
at x (zepto.min.js:2)
at XMLHttpRequest.N.onreadystatechange (zepto.min.js:2)
at XMLHttpRequest.nrWrapper (a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31)
/wix-code-ide-server/file/3ed3502a-60ef-4deb-87db-9472193d2a06/public/pages/y01k4.js Failed to load resource: the server responded with a status of 403 ()
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: a
(anonymous) @ documentServices.min.js:sourcemap:1
events Failed to load resource: net::ERR_CONNECTION_CLOSED
2events Failed to load resource: the server responded with a status of 403 ()
events Failed to load resource: net::ERR_CONNECTION_CLOSED
/wix-code-ide-server/file/3ed3502a-60ef-4deb-87db-9472193d2a06/public/pages/y01k4.js Failed to load resource: net::ERR_CONNECTION_CLOSED
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: a
(anonymous) @ documentServices.min.js:sourcemap:1
2events Failed to load resource: net::ERR_CONNECTION_CLOSED
events Failed to load resource: the server responded with a status of 403 ()
3events Failed to load resource: net::ERR_CONNECTION_CLOSED
/wix-code-ide-server/file/3ed3502a-60ef-4deb-87db-9472193d2a06/public/pages/y01k4.js Failed to load resource: net::ERR_CONNECTION_CLOSED
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: a
(anonymous) @ documentServices.min.js:sourcemap:1
5events Failed to load resource: net::ERR_CONNECTION_CLOSED
/html/editor/web/api/partially_update?editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad Failed to load resource: net::ERR_CONNECTION_CLOSED
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: a
(anonymous) @ documentServices.min.js:sourcemap:1
events Failed to load resource: net::ERR_CONNECTION_CLOSED
2events Failed to load resource: the server responded with a status of 403 ()
events Failed to load resource: net::ERR_CONNECTION_CLOSED
/wix-code-ide-server/file/3ed3502a-60ef-4deb-87db-9472193d2a06/public/pages/y01k4.js Failed to load resource: net::ERR_CONNECTION_CLOSED
documentServices.min.js:sourcemap:1 Save has failed - please see the failure details below: a
(anonymous) @ documentServices.min.js:sourcemap:1
8events Failed to load resource: net::ERR_CONNECTION_CLOSED
5a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:1 Uncaught (in promise) Error: Request aborted by browser
at documentServices.min.js:sourcemap:1
at t.error (documentServices.min.js:sourcemap:1)
at x (zepto.min.js:2)
at XMLHttpRequest.N.onreadystatechange (zepto.min.js:2)
at XMLHttpRequest.nrWrapper (a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31)
2events Failed to load resource: the server responded with a status of 403 ()
12events Failed to load resource: net::ERR_CONNECTION_CLOSED
2events Failed to load resource: the server responded with a status of 403 ()
5events Failed to load resource: net::ERR_CONNECTION_CLOSED
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31 POST https://editor.wix.com/_api/cloud-monitoring-hub/logstash/events net::ERR_CONNECTION_CLOSED
nrWrapper @ a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31
e.ajax @ zepto.min.js:2
(anonymous) @ main-r.min.js:sourcemap:1
ajax @ ajaxLibrary.js:29
(anonymous) @ kibanaReporter.js:46
(anonymous) @ kibanaReporter.js:36
i @ kibanaReporter.js:65
(anonymous) @ kibanaReporter.js:70
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31 POST https://editor.wix.com/_api/cloud-monitoring-hub/logstash/events 403 ()
nrWrapper @ a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31
e.ajax @ zepto.min.js:2
(anonymous) @ main-r.min.js:sourcemap:1
ajax @ ajaxLibrary.js:29
(anonymous) @ kibanaReporter.js:46
(anonymous) @ kibanaReporter.js:36
i @ kibanaReporter.js:65
(anonymous) @ kibanaReporter.js:70
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31 POST https://editor.wix.com/_api/cloud-monitoring-hub/logstash/events 403 ()
nrWrapper @ a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31
e.ajax @ zepto.min.js:2
(anonymous) @ main-r.min.js:sourcemap:1
ajax @ ajaxLibrary.js:29
(anonymous) @ kibanaReporter.js:46
(anonymous) @ kibanaReporter.js:36
i @ kibanaReporter.js:65
(anonymous) @ kibanaReporter.js:70
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31 POST https://editor.wix.com/_api/cloud-monitoring-hub/logstash/events 403 ()
nrWrapper @ a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31
e.ajax @ zepto.min.js:2
(anonymous) @ main-r.min.js:sourcemap:1
ajax @ ajaxLibrary.js:29
(anonymous) @ kibanaReporter.js:46
(anonymous) @ kibanaReporter.js:36
i @ kibanaReporter.js:65
(anonymous) @ kibanaReporter.js:70
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31 POST https://editor.wix.com/_api/cloud-monitoring-hub/logstash/events 403 ()
nrWrapper @ a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31
e.ajax @ zepto.min.js:2
(anonymous) @ main-r.min.js:sourcemap:1
ajax @ ajaxLibrary.js:29
(anonymous) @ kibanaReporter.js:46
(anonymous) @ kibanaReporter.js:36
i @ kibanaReporter.js:65
(anonymous) @ kibanaReporter.js:70
a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31 POST https://editor.wix.com/_api/cloud-monitoring-hub/logstash/events net::ERR_CONNECTION_CLOSED
nrWrapper @ a7e11137-b5fd-4de8-b7f2-e2b95c75090b?isEdited=true&isSantaEditor=true&dsOrigin=Editor1.4&lang=en&metaSiteId=14cbbc1d-ebc0-4cc3-b007-9183558a36ad&editorSessionId=26D7CAE0-E560-4268-A1E0-BADE78293BC4:31
e.ajax @ zepto.min.js:2
(anonymous) @ main-r.min.js:sourcemap:1
ajax @ ajaxLibrary.js:29
(anonymous) @ kibanaReporter.js:46
(anonymous) @ kibanaReporter.js:36
i @ kibanaReporter.js:65
(anonymous) @ kibanaReporter.js:70
You can send either site / editor URL. I need it to check if the issue happens on my end and the video in order to make sure I’m recreating the same scenario. Just to be sure- please make sure that you don’t have any error messages ( red messages ) before saving.
I will. But please be patient. It´s high season here, network is saturated by tourists, it will take too long, have to wait 1.5 hours to get some speed, so the video won´t be too boring for you, ok?
PPS Downloaded browser #5, Firefox. Same thing: I can save any graphical editing, but once I touch the code, things go tits up. Below console up and until wanting to save code .
Exited editor on all machines. And I have no code to add, a simple extra return (cr-lf) is enough after any line, but in my case in the Dynamic Page TodosEdit
Giri, I’m going to bombard you with tons of questions, sorry.
Are you the owner of the site?
Does it happen on all pages? How about if you try to create a new page?
Did you try logging out and in again?
Can you please try refreshing your editor, saving right away and then modifying code and saving?
Could you please give me some feedback? Since a couple of hours I can no longer even access the editor, I get a 500 error. Means I can´t make that video (if you still need it).
Hi Giri,
There’s an issue with one of your code files which causes our system to block all changes.
It will take some time (2-3 days) to figure out and handle, so my suggestion for you is not to make changes to any of your dynamic pages code files.
As regards to the overall 500 error, please try logging out and back in.
Sorry for the inconvenience.