Our business had our product images categorized in folders. These folders have disappeared after the new media manager was rolled out. How can we recover them? recreating the structure will involve many hours of work. We submitted a ticket that was answered with steps that do not work.
Ticket ID. 927563177
Hello, Thank you for contacting Wix. I'd be more than happy to help. We recently moved to a new Media Manager to help you organize your files more efficiently. The new Media Manager displays all of the files present on your site, unlike the old Media Manager which displayed all of the media you had uploaded in your Wix account. If you are looking for a file or folder, read the relevant section below. Since your site has contributors, you might notice that you cannot see all of the files that were in your old Media Manager. This is to protect your own privacy as the new Media Manager is site based, and we did not want to expose all of your uploaded files for all of your contributors to see. Only the files that are on your site are displayed in the Media Manager.
You can import any file or folder from your old Media Manager to the new one. To do this, follow the steps below:To import a file or folder from your old Media Manager to the new Media Manager:
Click Upload Media inside the Media Manager.Click My Wix Sites.Select the site folder that contains the relevant file.Click Select Files to Import.Please keep in mind that all of your contributors have access to every file you add to the Media Manager. Looking for a file from Wix Video, Wix Art Store or any other digital products you are selling on your site? Head to the relevant app itself and access the Media Manager from there to find and import your file. If you have any further questions, please feel free to contact us. Kind regards, Enrique - Wix Support