HELLO! :-) I will be grateful to any help or guidance to resolve my issues...
hopefully I am submitting this to the proper forum...
I have a WIX website ( WCT.tv ) with a Message Form, at the bottom of the page.
(Please feel free to try it out, just let me know in the message area that you are testing it.)
Using a combination of Standard WIX functionality and a sprinkling of Corvid code to handle a few special processes, we have set up a Triggered Email to send a nice "Thank you for contacting us" email reply to the users who submit a message. Every time a message is submitted, that user's name, email address, message verbiage, and a few other data points get saved to a contactForm database.
I want the Triggered Thank you email reply to go out every single time to every user who sends us a message; if they send us 10 messages, I want 10 Triggered Thank yous going to that person.
Thankfully, the database successfully collects all message instances from all senders. That part is working well. But I actually have TWO PROBLEMS with the Triggered Thank you Emails... :
#1.) my testing has revealed that SOME of the users receive Thank you emails every single time they submit a message, while OTHER users only get 1 initial Thank you email reply from the system and then never get any more, even though they may submit multiple messages.
#2.) even worse, my testing has revealed that users with GMAIL addresses who submit a message do not EVER get a Triggered Email Thank you reply. The Triggered emails are definitely not making it to those Gmail accounts, as they are nowhere to be found in the All Mail, Spam, or Primary, Social, and Promotions categories.
-- What's happening here?
-- Why do SOME users get Triggered emails every single time they submit a message?
-- Why do OTHER users only ever get 1 Triggered email, even though they submit multiple times?
-- Has Gmail blocked incoming WIX Triggered emails?
-- Is there a technical problem or setting on our end to fix why WIX Triggered Emails can't be received by GMAIL??? --- why do my GMAIL users never get ANY Triggered emails?
-- Has anyone else experienced these same or similar issues?
-- And has anyone "out there" found a fix or know of a work-around?
We would certainly be grateful for any expertise or advice to help us resolve these issues.
I will be glad to send any additional info or screen shots or anything to further a resolution.
Thank you for reading my post and kindest regards,