Missing info - Triggered Email for new Signups

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1

I have a simple triggered email for new member signups which has been working fine, and suddenly the emails no longer include the details, such as the new user’s email address. I didn’t change anything to the site, so I assume something changed on Wix side?
The trigger has a select option “Include details of trigger in the email.”, but the details don’t seem to be coming through any longer. Anyone else see this and/or have a solution?

2

Hi,

Can you please send a URL to your site and specify the name of the page so we can inspect?

Best,
Sapir

3

Hi Sapir, Thanks for looking into this. The URL is www.12neighbors.com and if you click login/signup, it takes you to this members page https://www.12neighbors.com/filmsandguides

You can try signing up. It triggers an automation, which sends an email when someone signs up. It has been triggered over 1000 times, and has been working fine until recently when the information is no longer showing up in the email.
thx,
Marcel

4

Hi Marcel,

First, what is the automation that relevant to the sigh up?

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Second, this is the email that I got, do you have a picture of how it looks like before ? I don’t understand which email is missing.

986×959 80.6 KB

Best,
Sapir

5

Hi Sapir,
The relevant automation is called: “Notify me by email when someone signs up” (second row, third from left in your screenshot). This sends an email to me and one other person with the details when a new member signs up. The email you received and included above isn’t the one with the problem… that one is working just fine.
I have attached two images, one showing how the trigger used to look when it was working properly, and the second image shows how it works currently. You can see that the “trigger details” are missing, even though the email is set to “include details of the trigger in the email”, and I have tried turning it off and on, and nothing changed, and I also tried creating a new automation and no matter, I can’t seem to make these details re-appear in the emails. Thx, Marcel

Properly working version:

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Current Version:

6

Hi Marcel,

We have checked this issue and reported to our developers.

We will advise once and update you once we have more information.

Thank you for reporting the fault.

Best,
Sapir