My site works just fine on my Mac (Safari and Chrome), as well as on iPhone (Safari), but when I showed the site to someone on Windows, a whole bunch of essential features didn’t work. At first I thought it was just because he was using IE 11, but I tested on Edge, Chrome, and Firefox, and the features were broken on all four browsers. When I got home, I tried the site on my Mac again, and the features all worked.
Are there known issues with Wix and Windows? I know there are browser differences, but I tried Chrome on both platforms and it only worked on the Mac version. As far as I know, I’m just using standards-compliant Javascript and Corvid libraries.
I took a look at the site and checked the errors that you’re seeing but everything you say isn’t working seems to be working just fine to me. Not sure how it all is supposed to animate but it all seems to work as it should. I’m running Chrome on a Windows 10 device. I tried both incognito and regular, both with the same results.
I’m wondering if maybe your friends computer has issues? Could be a slow computer that just isn’t processing the clicks? Maybe tell him to reboot his computer and try again? Clear his cache? Re-install Chrome? I’m just kind of taking shots in the dark here, don’t really know what could be the issue. I’d try it on another Windows computer if you can and see what happens.
Hmm, i showed him at work, on a Windows 10 machine… maybe something‘s been locked down in the corporate environment? I’ll try to investigate further, but when I tried yesterday, I didn’t even see any JavaScript errors… the items just didn’t respond. But I’m glad to know that it’s not all Windows machines that cause problems.
If it was on a works machine then maybe the simple reason is that work have a third party application or have something running on their own servers that checks internet and this is what is causing the website to be affected.
Third party applications like simple adblockers, popup blockers, trackers etc can break websites by not allowing things to run or things to appear properly on a website, so websites either need to be whitelisted through these third party apps or they are turned off.
This can cause an issue on mac and windows devices as well as through Edge, Chrome or Firefox, it isn’t particular to whatever system or browser that you are using if you have something like a third party app on all of them.
The same with internet browsers on mobile devices too, if you use the standard browser then it might already contain a blocker which could affect your website and the same if you install mobile versions of Chrome or Firefox too.
I did some more digging, and found that the corporate network is blocking the files that contain all of my custom Corvid code! This happens on every single page. So anything that is based on configuring built-in Wix components works fine, but absolutely every piece of custom coding gets blocked by the network. The file doesn’t even appear in the browser’s debugger.
Any idea for a workaround? This is a business website, so we can’t tell people to adjust their corporate networks. Is there a setting I can change in Wix? Or is this a bug that Wix needs to address? Note that every other JS file seems to get through just fine. It’s only the custom page code files that get blocked.
@trevor-davison I wouldn’t say this is a Wix-side problem, whoever does your corporate security probably just needs to add some domain to their whitelist and everything should work fine.
Try asking them to test wix sites, the only domain you can block completely related to wix sites so far as I know is the wix frog domain…if you block any others, stuff will break.
@skmedia I disagree. All built-in Wix functionality works fine, but everything built using Corvid is blocked.
If I were using Wix to build a site for the company that I work for, then I might agree that my employer needs to modify its network policies. But this isn’t the case.
I’m building this website for a new business I’m hoping to launch, and I just happened to show the website to a friend at my current job. I’m concerned that my current employer is not the only company who would have these strict security policies in place, which prevent my website from working.
I specifically chose Wix as my platform because it allowed me to use custom coding through Corvid. My site absolutely depends on this custom coding, and simply will not function without it. The fact that all of the Corvid functionality gets blocked, while non-Corvid Wix functionality all comes through, suggests that Wix is serving Corvid page code files in a manner that gets mistaken by corporate security settings as a risky file. This isn’t okay.
I can’t have my business unreachable by anyone who works in a security-conscious corporation. And simply having my website not work for these people makes my site seem defective and untrustworthy, while it’s not my code that’s failing at all. This is absolutely something that Wix needs to correct, because it’s Corvid itself that’s failing.
@deleteduser Seriously? Why? I don’t have trouble loading any other websites on these corporate computers. Their settings are no more stringent than typical corporate network security settings. Yet any site built with Wix Corvid will be non-functional. How is this okay?
And do you really expect me to ask my customers, who don’t know my business yet, to please go to their employer’s IT department and ask them to loosen their security settings? Remember, this is NOT a site that I’m building for my employer. This is a completely external site. And Corvid is the issue here. Other Wix functionality is fine. Custom sites built with non-Wix technology is fine. But Wix Corvid breaks because the files are blocked for looking risky.
i really don’t see how this could be seen as something that Wix doesn’t need to investigate.
@trevor-davison I’m not looking to be adversarial here, but how are you certain their settings are no more stringent? “Typical” in terms of corporate security settings, I would disagree is a thing at all. There is a bare minimum that has to be met, but from then on the owners/execs are the ones that decide what employees can/can’t do, and it’s highly unlikely even they understand a third of the technical stuff going on. They all have whitelists which are lobbied over, it’s not always to do with vulnerabilities, the weakest point is almost always the humans.
On the one hand, Wix maybe should work to get their domains on these whitelists a bit harder, and if you want that to be the case you should notify support. But in the meantime, you can also look into it. Or just use Webflow if you want. I have no stake in this.
@skmedia I say that they’re no more stringent because I’ve been working here for nearly 8 years and never had a website‘s functionality be noticeably degraded, and hardly any sites are blocked. Meanwhile, Corvid functionality is completely blocked, while built-in Wix functionality is not. To me, that sounds like a problem with Corvid. All Corvid needs to do is serve its files in the same way as normal Wix files, and everything will be okay. Wix as a whole should work consistently… Corvid should not be a separate beast that requires visitors to modify their whitelists.
@trevor-davison Let’s say Wix chooses to fix the issue your way, how many millions of dollars do you think that’ll cost and how long will it take? It’s not that I disagree entirely, but if they are not already working on it, it could take more than a year for you to see the results you want.
OR you could ask support to reach out to security companies (many of who already share whitelists), and ask them to add static.pub.wixcode.com & pub.wixcode.com to their whitelists, which could take a couple of weeks for you to see results.
OR you could do the above and just do as I suggested initially, in which case you might see results within a business day. Unless you’ve written malicious code into your own site, which I doubt, this is a no-brainer to me.
@trevor-davison I’m not aware of any issues being reported regarding security issues blocking Corvid (code) on a Wix site - and Wix sites are everywhere, and I mean everywhere. I really suspect that the corporate security configuration is either too stringent, relies on problematic whitelists/blacklists, or is based on incorrect assumptions. I will need more information in order to follow up.
I’d like to send this on to the QA and Systems people to see what they have to say. Are you able to provide information about what filters/blocks are applied? Can you obtain logs or reports indicating the points of failure? Any information that you can provide will help the system people identify where the problem is.
I would also suggest contacting the Wix support team , as they will better be able to evaluate your problem and refer to the appropriate team within Wix.
@skmedia OR you could ask yourself why an all-inclusive hosting and building site would require ME to go out personally to talk to security companies, when the entire purpose of sites like Wix is that I don’t have to deal with that stuff.
I seriously don’t understand where you’re coming from here. Why should Wix not have to lift a finger to correct a problem in their product?
But you know what? We’re obviously never going to agree on this. No need to continue.
Thanks Yisrael. I’ll definitely contact support about this. I’m not sure what information I’ll have access to, because some screens are locked down, but I’ll gather what I can. Thanks again!
As Yisrael and David have already mentioned and I mentioned as well in my post from earlier, everything in Wix works fine, it is down to third party apps or your work’s security settings that are blocking the code functions from happening, not something that Wix can fix and what they have no control over either.
I’ve had it on users pcs where they were using third party popup blockers or anti spyware apps in their web browsers, so this either needed to be turned off whilst viewing the website or having the website whitelisted in their own settings.
The website could be running fine on one pc/mac desktop and not on another simply due to the user having a third party app which blocks something on a certain page which in turn breaks the code and causes the error.
Now this is the same as when companies apply their own security settings to their internet/ethernet network connections. Like in my own company where the IT department have made works room a complete and separate secure network where only certain things are allowed to be viewed or installed etc due to corporate security demands etc.
The same with our companies backup network as well as our main network, everything is securely policed so to speak and we are not allowed to add anything to any list unless it has IT or company management say-so.
Other companies as Yisrael says can run different or the same/similar white and black lists that they use to make sure that their own networks are safe and these can differ vastly, it is up to the company and their own IT team to implement whatever they want etc, especially if you are comparing a big corporate company and a one man band setup!
If you want your website to work on your companies network, then go ask your IT department or the larger security companies like David suggests or your relevant department and get them to add your website to their whitelist and see what they reply with.
Finally, if you were just showing a friend and it works on your own home network, then just show your friend on your own network and bite the bullet and accept that your work have blocked certain access and so your website will not be fully functional when viewed through company network.
@trevor-davison I was only trying to help you resolve your problem the quickest way. Wix spending millions of dollars and tons of man-hours vs you talking to an IT guy, and bringing him information I’ve already provided for you, which I explained. And again, doing all three would be best. Yisrael already proves Wix is willing to lift a finger, so I wouldn’t even go down that route.
First off, I recommend making sure your Windows is up to date. It’s possible that the issue you’re experiencing has already been fixed. To check for updates, open Settings, select Update & Security, and then select Check for updates. If that doesn’t help, then I suggest trying a few troubleshooting steps. Try restarting your computer and running the feature again. If that doesn’t help, try uninstalling and reinstalling the feature. If that doesn’t work either, you might want to look into resetting Windows.