Collection data not showing in editor

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1

Hi,
We have a collection filled with data and all of the sudden the website-owner can not see any data in the editor. I am a contributor to the site and I can see the data just fine.
What can I do?
Marcel

2

Hi Marcel,

if you have populated the collection in Wix Database application, the Site Owner will have to sync data from “Live” to “Sandbox”.

Wix Database will show “Live” data, that is one that will be visible in the published site. When in editor, Content Manager will show the data in “Sandbox” database. “Sandbox” is a database used for testing the site.

Site Owner can see the data by selecting “Live” in the editor Content Manager or just go and sync it from “Live” to “Sandbox”, so it is available also in Preview of the site.

You can read more about Sandbox vs Live databases here:

3

Hi Giedrius,

Thanks for the quick reply.
Syncing the database from live to sandbox is the first thing I did for her but that doesn’t do anything. The data is still not showing.
Yesterday she was able to see the data in the sandbox and nothing changed in the meantime…

4

Can you share the editor link? I would like to investigate further.

5

Removed link…

6

It seems that data is available. Does the Content Manager application load for the site owner? Maybe there are some connectivity issues.

I would also try a few things:

  1. Logging out and logging in again
  2. Trying to login from another browser / incognito mode
7

Hi Giedrius,
I just tried it but that doesn’t work. I’ll continue this tomorrow. It’s time for bed :grinning:

8

Hi Giedrius,
I incorrectly sent you the link for my editor and everything works there.
My partner where it doesn’t work uses:
Removed link…

Could you please, please ave a look?
Regards,
Marcel

9

So, far I can not see any issues.

Can you describe in a bit more detail what is the Site Owner trying to do?

  1. Is the data missing in site preview?
  2. Is it missing when trying to view data from Content Manager application when in editor?
    2.1. Is the grid absent?
    2.2. Is the grid empty, but contains no items?

Any information you can provide would help.

10

Hi Giedrius,
The only problem is that she can not see the data in the sandbox from the database in the editor. The site is working fine. And I can see the data in de sandbox from the database.
Regards,
Marcel

11

Hi Giedrius,

It looks like it’s solved. She can now see the data again.
Did you do anything?

Regards,
Marcel

12

Hi,

I was unable to find any traces of failure happening. My guess is, that it might have been some connectivity issue or temporary fluke somewhere between the client and our servers. It’s technology and things like that can happen (ex. with unreliable public wifi). So if something like this happens, just trying again in some time may be all that is needed.

13

I need help with this as well. its holding up my work

2722×1392 208 KB

2452×1234 127 KB

14

This looks like a different problem. I did not get any error messages.

15

can you send a screen shot? I am still getting this error.

16

Hello, I currently evaluating WIX for our commercial site, which is heavily multilingual. I have the same problem as described here, I will explain step by step.

  • I have page (Home), which should be multilingual (I know of multilingual WIX support, but we have some special needs, so I will not use this functionality directly). On that page there are some text fields (#text1, #text2 …), which should be available in multiple languages.
  • I created database collection (Home), where title is language (cs, en, de …) and other columns in each row are page element identifiers with corresponding translations. So, for 3 languages, we have 3 rows in table.
  • On Page, I setup dataset (dataset1 to point to “Home” collection. I filtered it for language, in which we want to edit our site primarily (language = ‘cs’), so now dataset should have only 1 row available.
  • I would like to see that text1 field on Home page (connected via dataset1) is updated in Editor view, based on edits in collection table. But this is not happening, there is only placeholder, which I set manually in Editor. And yes, I synced Sandbox and Live data. Or am I misunderstanding something?

P.S. Is it possible that if I change value in Editor view, it will be updated in connected collection? I set read&write for dataset1, but no changes anywhere.

Thank you!
BR David