White space under collapse/expand strips

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1

Just on preview mode - blank space at the bottom of the page, the size of the expandable area!
This is an old problem, but not resolved yet…

2 Likes
2

Hey,
Please provide us with the following:

  1. Site name and URL.

  2. The page name.

  3. A screenshot of the issue.

Awaiting your reply,
Tal.

3

This is the page
https://tamtamdesigns.wixsite.com/shitim1/copy-of-1

and a screenshot of the white space

1714×926 24.3 KB

4

this is the page in the editor, without the white space

1408×678 165 KB

5

Hey,
It seems like there’s an issue with the Editor itself and not with your code. Please submit a ticket to Wix support here and provide them with the images attached above, the site URL and the page name.

Have a good day,
Tal.

6

Thanks (:

7

I have same issue. and wix support directed me back here.

8

Support said they have a solution, if I will publish my site. So I did, and now I’m waiting…
I’ll let you know if it’s resolved.

9

Hey Russell,
Please provide us with the site URL so we can check if you have the same issue as ‘tamtamdesign’.

Tal.

10

newport-systems.com

11

Hey Russell,
I’m truly sorry for the delay. We’ve fixed the issue for you on our end, as you can see here:

1920×1598 307 KB

Regards,
Tal.

12

It wasn’t resolved yet in my case…
I have to work on the site, so I must know exactly when I should go offline.
I did it for some hours, and nothing happened.

13

FAbulous!!! thanks so much!!!

14

Hey ’ tamtamdesign ',
There was a bug with your editor, which is a different scenario than Russell’s.
Please provide me with your support ticket URL / number so I can check its status with the support department.

Tal.

15

This is the ticket ID - 984107865
As far as I understand, support is supposed to fix it today.
I have to be offline, so I try to do my best…

16

Hey,
I saw that they are taking care of the issue and it’s suppose to be fixed later on today.
Should the issue persists, please reply the support ticket so that the Wix support team can track the issue and properly assist you with it.

Have a good day,
Tal.

17

I have the same problem, there is very long empty space between 2 strips. I’ve opened a ticket: 661192264.

I hope it gets resolved soon.

1 Like
18

I’m having a very similar issue. Not sure what I can do to get rid of the all the white space at the bottom of my home page.

https://www.diggingupthetruth.com/

I’d love any help or suggestions on this.

19

Half a year later this issue still persists. I just submitted a ticket. Looking forward to a fix.

20

I did this and it worked: https://www.wix.com/code/home/forum/main/comment/5af45d2eadd7000030a314ee

1 Like