No matter how smart or capable you are, you may hit a moment in your Wix experience, when you're figuring out how to make your website, start a business or manage your site, when you feel like you could use a helping hand. But don’t worry - when it comes to your Wix account, your answer is just a click away. So how do you reach out to us in times of need? In order to make sure that we don’t miss any of your questions and feedback, here are the best ways to get the support you need from one of our Customer Care Experts.
Wix's online Help Center
Wix’s online Help Center is the go-to place for any and all questions you may have. It is so comprehensive that chances are you’ll find exactly what you came for with just one simple search. Our Help Center is packed with useful how-to’s and detailed walk-throughs, including video tutorials, to give you helpful information about every single aspect of the Wix platform when you need it.
To use the Wix Help Center, all you need to do is type your query in the search box in the center of the screen, and results with relevant information will pop up. If you see the one that matches your question, go ahead and click on it. If you don’t see any that match your query, click on the text that reads “See all results.” Remember: The Help Center is the quickest way for you to get answers to your questions and expand your knowledge about our platform.
Tip: Keep your search queries as short and focused as possible. For instance, use “adding photos” rather than “I tried to add a photo.”
Submit a ticket or request a callback
Wix Customer Care Experts offer 24/7 live support in English for all issues, including those regarding billing, charges & subscriptions, domains, mailboxes, editor & live sites, accounts and settings. To get in touch with a Customer Care Expert, log in to your Wix account from a computer, visit our Contact Page, and categorize or describe your issue. You might find an answer or solution with the help of our friendly chatbot, or you may submit a ticket or request a callback. Customer Care offers phone service in English, Spanish, Portuguese and Italian. You can learn more about calling Wix Customer Care here.
Did you schedule a call but no one called back? Even an excellent system has its hiccups. While Wix Customer Care maintains a near-perfect response rate, we are human and we are capable of mistakes. If that’s the case and we missed our chance to call you, please submit a ticket at wix.com/contact. A Wix Customer Care Expert will look into your complaint and make sure you are contacted at your earliest convenience.
Wix’s social channels
We have very active online communities on Facebook, Twitter, LinkedIn, and Instagram, and our community managers will be happy to help you connect with the right people who can provide you with top support. You’re welcome to post on our wall or tweet us and let us know what’s troubling you. Or you can simply pop in to say hi and enjoy our updates and tips!
Final word
We have over 200M users and we work hard to do our very best for each client. We’re constantly thinking of ways to extend and add value to our Customer Care by lending an ear and putting the feedback we get from you into action.
Our team of Wix Customer Care Experts is here to help users at every point in their Wix journey. They can assist with everything from addressing immediate technical problems to offering design tips or business management advice.
In addition to this, you can hire one of our Wix Partners to help you manage your more personal website needs, including design and development, promotion and marketing, and administrative tasks.
And since you got to the bottom of this article, here’s a Wix promo code to brighten your day.
You can also learn more about how to build a website from scratch with us.