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Wix \ NOV 4th 2015

“Hello, Wix?” The 11 Most Common Support Questions We Get

Whether you’re brand new to the world of website design or you’ve been using Wix for years, sometimes you may need a little support. That’s why we’ve got a team of amazing techies dedicated to keeping our extensive Help Center up to date and accessible with the click of a mouse.

To make things even easier for you, we decided to prepare a list of the most valuable Wix support answers that every beginner should take a peek at. Trust us, after going over these 11 FAQs you will be more than ready to create your own Wix website and have a thriving online presence.

"Hello, Wix?": 11 Most Common Support Questions We Get

How do I add and manage my website pages?

When you choose a Wix template and begin editing, you’ll notice that your site already includes several pages (unless you choose a one-page website template). You can edit the template’s pages however you want, deleting or hiding pages, customizing the name of any page and rearranging the order for your needs. Follow the following steps if you want to add new pages to your site.

When should I use anchors and how do I add them?

Anchors are a great way to help your visitors navigate and move around your site. You can add anchors anywhere on your site and then link images, buttons, text and more, so when your site visitors click on one of your anchors, they will be directed to your chosen location. This helps keep your site’s flow in your control, and can be a big help in converting site visitors into customers.

You can also use anchors to create a user-friendly, single page website. Rather than having site visitors navigate from page to page, they can jump directly to different points on your long, scrolling website. Learn how in this blog.

Need some inspiration? Check out one of Wix’s own Landing pages with fun anchors.

How do I automatically send emails to my site visitors?

Let us introduce you to Smart Actions! You can find this convenient tool right in your Wix Dashboard. You can use it to set up all sorts of email messages through Wix ShoutOut – thank you notes, subscribe to your newsletter requests and much more. It’s based on ‘if this, then that’ logic, so all you need to do is choose what would triggers each message, and then customize your email. Pretty nifty, right?

How do I create a contact form?

Contact forms are a great way to communicate with your site visitors and encourage them to send you feedback, questions and more. Most website owners choose to include a contact form on the ‘Contact’ page of their website. You can invite your users to write you without displaying your email and exposing yourself to spammers. Creating your own contact form takes only a few minutes. Choose which fields you want to include and customize the design to match your site.

How do I upload media to my website?

Wix makes it super easy to create an interactive, multi-media website. Why stick for a run-of-the-mill site when you can add rich content like images, music, downloadable documents and/or videos? To add media to your own sitechoose the type of media you want and follow the relevant steps. If you’re looking to spice up your site with video content, you can learn how easy it is to add in footage from YouTube or Vimeo.

Can I change my background on each page?

You bet! Wix lets you change your background color, add one of our images, show off your own image and even use dynamic video backgrounds. Either click ‘Apply to Other Pages’ to add the background to all the other pages on your site,or design your pages one by one to give each page its own unique background.

What is SEO and how do I optimize my website?

Almost everyone wants their website to come up high in Google, right? Well, SEO stands for Search Engine Optimization and it refers to the actions you can take to help make your website rank higher on search engines like Google and Bing. The higher you rank, the more likely people are to find their way to your website. If you improve your SEO you can help get your site found online more easily. You can also find lots of useful SEO tips in our blog.

Is my site mobile-friendly?

In the spring of 2015, mobile browsing officially surpassed desktop browsing. That means, more than ever, you want to have a site that is optimized for use on mobile devices. Luckily, Wix makes it easy to create a mobile-friendly version of your site, straight from the Wix editor. Start by enabling the mobile view of your site and then customize the look and feel of your mobile site using the Wix mobile editor.

Can I reassign my premium plan?

Absolutely! Follow these step by step instructions to move your premium account status to a different site. If you’re wondering why you might need to move a premium, there are many reasons: You may change your business, rebrand your company, start a new endeavor or make any number of new choices in your professional journey. Should you decide to make the switch to a new Wix website, moving your premium plan over is easy as pie.

How do I open an online shop?

With Wix Stores, of course. Wix Stores lets you create a beautiful online presence, put together a stunning product gallery, set up payment methods and so much more. You can access and manage your collections, track your inventory, run sales, set shipping options all directly from your dashboard, making running the online aspect of your business easy and efficient. Get started today!

Where can I learn about new or upcoming Wix features?

Here at Wix, we’re constantly adding new features, capabilities and apps to help you make the best websites on the web! To stay up to date with the latest news and features available at Wix, check out our Facebook page, follow us on Twitter, of course, keep reading our blog.


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