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Now Trending \ MAY 12th 2015

How to Get In Touch With the Wix Support Team

No matter how smart or experienced you are, you may hit a moment in your Wix experience when you feel like you could use a helping hand. But fret not, when it comes to your Wix account, your answer is just a click away. So how do you reach out to us in times of need? In order to make sure that we don’t miss any of your questions and feedback, here are the best practices to contact the Wix support team.

Wix’s Online Help Center

Wix’s Online Help Center is the go-to place for any and all questions you may have. It is so comprehensive that chances are you’ll find exactly what you came for with just one simple search. Our Help Center is packed with useful How-Tos and detailed Walkthroughs that include video tutorials – giving you useful information about every single aspect of the Wix platform when you need it.

To use the Wix Help Center, all you need to do is type your query in the text box on the upper side of the screen and different options with relevant information will pop up. If you see the one that matches your question, go ahead and click on it. If you don’t see any that match your query, click on the text that reads “See all results”. Remember: The Support Center is the quickest way for you to get answers to your questions and expand your education about our platform.

*Tip: Keep your search queries as short and focused as possible. For instance, use “adding photos” rather than “I tried to add a photo”.

Wix’s Online Help Center

Wix’s Call Center

Our call centers are located in San Francisco and Miami and are open from Monday-Thursday 6:00am – 5:00pm (PST)*. Wix offers phone support in English, Spanish and Portuguese. You can learn more about calling support here.  During operating hours, it is possible to also schedule a callback by phoning our Call Center on 1-800-6000-WIX (949). When you call, you’ll receive a text message that will tell you to go to wix.com/contact to request a callback or submit a ticket. When you schedule a call, we’ll automatically send you a confirmation email with the details of your request. Should you need to cancel or reschedule, you can easily do so from that email. Additionally, VIP plan holders can contact VIP support.

*Tip: PST stands for Pacific Standard Time which is a time system observed (among other places) in California, Nevada, Oregon and Washington State. PST is 3 hours behind EST, Eastern Standard Time. Our call center is open from 06:00am -05:00pm (PST), which means 09:00am – 08:00pm (EST).

What if I can’t schedule a call?  If you encountered any problems when scheduling a call, please submit a ticket through wix.com/contact. The Wix support reps are constantly monitoring it and will be happy to guide you through the next steps.

Did you schedule a call but no one called back? Even an excellent system has its hiccups. While our support team maintains a near-perfect response rate, we are human and we are capable of mistakes. If this is the case and we miss our chance to call you, please submit a ticket at wix.com/contact. A Wix support rep will look into your complaint and make sure you are contacted at your earliest convenience.

Wix’s Social Channels

We have very active online communities on Facebook, Twitter, LinkedIn, Instagram and Google Plus and our community managers will be happy to help you connect with the right people on our support team. You’re welcome to post on our wall or tweet us and let us know what’s troubling you. Or you can simply pop in to say hi and enjoy our updates and tips!

Wix’s Social Channels

Final Word

We have over 100M users (and growing!) and we work hard to do our very best for each client. We’re constantly thinking of ways to extend and add value to our support, mainly by lending an ear and putting the feedback we get from you in action. Feel free to share your thoughts in the comments below on the experience you had communicating with our support team.

by The Wix Team
Wix

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