Wix App Market Logo
wix logo
Trending Topics
online store
bookings
events
popup
Wix Smart Chat logo

Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
2.9
Free to install
0
1
2
3
4
5
6

Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
Sell OnlineApps for Stores
Design ElementsSearch
Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
W
App developed byWix
Visit our WebsiteContact us for supportPrivacy Policy

2.9 Average Rating

131 reviews
5
44
4
16
3
10
2
10
1
51
Sort by:
CZ
Czolutiondesign/ Jul 10, 2026
It lacks the basics When I click "Settings" in the editor there is an empty blank pop-up where you don't have any option. And you can not change the field names in the manual version. Is this...
(0)
Thank you for your feedback
KI
Kirstygraham/ Jul 4, 2026
What a terrible 'quote upgrade' The old chat worked perfectly , now this abomination. shocking would not recommend
(2)
Thank you for your feedback
VI
Vinnygodxi/ Jul 3, 2026
Horrible just like Wix HarmonyComplete and utter garbage APP. Horrible compared to the previous live Chat that I used and enjoyed. I wanted to upgrade my site and did not realize and or know what Harmony was...
(1)
Thank you for your feedback
CC
Ccbeachbonfires/ Jul 2, 2026
CANT DELTE IT, KEEPS COMING BACKWOULD NOT RECCOMEND
(1)
Thank you for your feedback
TH
Thpstudio/ Jun 23, 2026
Annoying!!I wish you could turn off the notifications that says how many visitors were visiting the site. All the unnecessary bell notifications pop ups telling us what we already know is annoying!!🤬 We...
WI
team Wix
Sorry to hear about that experience. I totally understand the frustration. We recently updated our Automations, which may help here. You can now control how often notifications repeat for the same visitor. Here's...
(3)
Thank you for your feedback

Build and launch your next app for 230m+ Wix users

Start Now