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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
2.8
Free to install
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Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
Sell OnlineApps for Stores
Design ElementsSearch
Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
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App developed byWix
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2.8 Average Rating

146 reviews
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FL
Floristeriavalencia/ Aug 14, 2026
Necesita mejorar mucho aun.Una lastima, la instale pensando que podría ayudar pero no a sido así, intente enseñar indicándole que no diese precios, que no gestionara pedidos, tampoco presupuestos, que solo diera información basada en la...
(0)
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MA
Marketinglauncher/ Aug 14, 2026
Does not work!Really difficult to edit and does not follow setting instructions. Deleted and looking for alternative.
(0)
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JA
Jameslineham/ Aug 13, 2026
Does not workSpent ages trying to get this to appear on my website in the first place, took 3 attempts before the widget finally appeared. Editing it has been a bit of a struggle because you...
(1)
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PH
Phor44/ Aug 12, 2026
It's OkayCouldn't customize. So big on the screen
(0)
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ME
Megancordell5/ Aug 11, 2026
Not HIPAA CompliantThis has been a very frustrating experience. The Wix Chat was HIPAA Compliant and we were able to respond to clients, but once I was forced to upgrade to Wix Smart Chat, we...
WI
team Wix
We're sorry for the frustration. This has now been resolved. Wix Smart Chat is now HIPAA compliant, so you can respond to clients again. One important note: AI Chat is not HIPAA compliant. For HIPAA-compliant...
(0)
Thank you for your feedback

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